Customer Ratings & Reviews

Love this keyboard. It's my second one. I bought it from Best Buy so that I could get the Geek Squad warranty. Why? Because the product is great however Microsoft does NOT stand by their own warranties. Sooooo, I just bought another one with the Best Buy warranty. Problem solved.

It’s a decent keyboard, but the letters on about 10 keys rubbed off completely within 2 months and other keys were partially gone too! Best Buy’s new hours suck and I missed the short return window. Not happy about that either! And Microsoft’s warranty doesn’t cover this! Thankfully I found another retailer who sells sticky letters to place on worn off keys, but now the keys with stickers aren’t smooth. Of all the keyboards I’ve used in 35 years, not one has ever been missing so many letters, and this is by far the newest one! I thought this would be an upgrade, wrong! Microsoft, you need to fix this stupid problem!!!

I bought the mouse and keyboard combo a few months ago and after a while, the mouse suddenly broke down. The mouse is working but the cursor was crawling and can't point on the direction that you want your cursor to be. The keyboard is fine but I didn't have a choice but to return it both because of the combo deal. Luckily, I bought 2-year protection. I was so disappointed because the brand is Microsoft and trusted by so many consumers. The hassle part is instead of the warranty from the manufacturer, I used the 2-year protection plan and get a replacement for the same brand and model because there was no other option in the store at that moment. So I decided to get the same model and brand, and another 2-year protection plan.

The keyboard is works fine but I had a key stop working just after 30 days I purchased it at best buy. Best buy will not exchange or return item.Yo have to do it through microsoft direct. Microsoft will warranty it but you have to send it back first and unless you got a spare keyboard this wont work for many. so works well,but warranty system is not good!!