Customer Ratings & Reviews
- Model:
- HNL-00001
- |
- SKU:
- 6145606
Customer reviews
Rating 4.6 out of 5 stars with 353 reviews
(353 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Surface Book 2's ease of use, performance, and long battery life. Many appreciate its versatility as a tablet and laptop, highlighting the lightweight design and impressive graphics capabilities. However, some customers find the price to be a significant drawback. A few users also noted that the device can get warm during extended use.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Tablet mode
Rated 5 out of 5 stars
Great 2 in 1...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a tablet to supplement my laptop but ended getting this Surface Book to have the best of both worlds. I'm using it more for laptop purposes, but this weekend was traveling and tablet mode made it so much easier on the plane. Works great and enjoying using this machine.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're thrilled to hear the 2-in-1 capabilities of Surface Book 2 came in handy while you were travelling! Thanks again for taking the time to share this with the community, and we hope you continue to enjoy!
Cheers,
Heather
Surface Customer Care
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Convenient, easy, & user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very good computer laptop to use, easy to use, lots of important useful features, and very easy to handle. We're still in the learning stage and getting used to it. Many things to explore in this computer. This computer is very useful and will certainly last us a long time.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thanks for leaving a fantastic review for Surface Book 2! We're thrilled to hear you've been impressed so far with your new Surface. If you haven't already, we highly recommend downloading the Surface App, which can help you get more acquainted with your Surface Book 2 and customize it to your needs. You can download the app by following this link here: https://aka.ms/AA4rbrj.
Cheers,
Heather
Surface Customer Care
- Pros mentioned:Performance
Rated 4 out of 5 stars
That good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That good for beginner. Great design, great performance
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
What I was hoping it would be
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the flexibility the detachable screen provides. I find myself using my tablet much less than before. Paired with the Microsoft docking station, it's got all the power I need for the home office, but the portability to travel easily.
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
Well done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike my steak, I like this PC well done. It is solid and seems to run well. I have been using it for a month at this point without any significant issues. Battery life is outstanding. Processing power is great and for a 2 in 1 that I can play video games on it does the trick.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're glad we cooked up a design you love! Finding quality equal to the Surface Book 2 is rare, so thanks for calling out some of your favorite features. We're delighted to hear that the power and battery life is exceeding your expectations. We hope you continue to enjoy all the Surface Book 2 has to offer!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Battery life
Rated 5 out of 5 stars
Love my Surface Book!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went through several other machines before landing on the Surface, because I didn't want to pay the extra $$, but now I think it is well worth it. Visual rendering is very quick, facial recognition is super speedy, battery life is better than any other. Great machine!
I would recommend this to a friend Rated 5 out of 5 stars
another Surface unit, my users really like them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is the 3rd unit we have purchased now. my first user requested this unit and now that others have seen it here, they are asking for it. Powerful but lightweight and easy to carry. A grate choice for those who need a powerful machine or something easy to travel with.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Perfect light weight computer/ tablet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just as described. I’m not a heavy gamer, programmer, or digital designer. I use this daily in my personal/business environment. I love the versatility and at the same time I’m not compromising or giving up anything that I expect with a bigger heavier bulky laptop.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're so glad you're loving your Surface Book 2! We love that you called out the versatile design of this powerful machine! We're ecstatic the Surface Book 2 has been the perfect fit for your day-to-day!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Speed
Rated 5 out of 5 stars
Amazing Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop looks amazing, works fast, typing keys are pretty quite, and you can you this laptop for everything. I use this for college and I can take notes on power point or PDFs to look over. I definitely recommend buying this laptop.
I would recommend this to a friend Rated 5 out of 5 stars
Slick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for the tablet feature. Works very nicely, still learning. Light weight unit, nice for mobility. Nifty magnetic, breakaway power plug. Will be gerting a multi style plug in accessory for other accessories (HDMI, etc.).
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing! We're pleased to hear you've been enjoying the 2-in-1 features of your Surface Book 2! To help you get to know your device that everything it can help you do, we recommend downloading the Surface App using this link here: https://aka.ms/AA4rbrj.
Cheers,
Heather
Surface Customer Care
Rated 5 out of 5 stars
Does many things well
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device works nicely for a wide variety of tasks that college courses and leisure have required of it. It runs art programs and blender well, has enough storage for class specific software, and video games run smoothly as well. Obviously you can't do all of that at once, as having a few applications on at a time slows the machine down, but that's to be expected for it. Two things that scare me about it is the top-heavy hardware (potential wear on the hinge because of the weight having a battery in the screen has) and "best performance" mode turns the fans to high gear which is very loud while gaming, almost like overclocking a pc. Those issues aren't a big deal though and overall I'm happy with this purchase.
I would recommend this to a friendRated 5 out of 5 stars
Microsoft - Surface Book 2
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft surface book 2 is a premium product which i have had the pleasure of using for the last 3 months, the keyboard is very nice to use with a good crisp key action and nicely spaced keys. The screen is very clear with a top quality, high end display and the action in which you diconnect it from the keyboard is very nice and easy to operate as it has its own key. The screen as a tablet is very smooth and although it seems a little large, as a 15" tablet, you soon get used to this as it truely is a pleasure to use. The Microsoft app store is nice with some good options across the board and is getting better as time goes by but still has a long way to go. Overall a very well made 2 in 1 laptop with a lot to give, i highly recommend this product.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thanks for the awesome shout out! We have no doubt your thoughtful review will be helpful to others in the community who are also looking to try Surface Book 2. We hope you continue to enjoy the wonderful 2-in-1 features of your new Surface, and we're glad to have you apart of the family!
Cheers,
Heather
Surface Customer Care
Rated 5 out of 5 stars
Fast, efficient and portable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third surface. The other two didn't have the storage and power to keep up. The Surface book performs like a laptop but is as portable as a surface. (It's slightly larger and heavier) But well worth it in operating speed.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're delighted to hear you found the perfect fit with the Surface Book 2! This models Intel Core i7 processor is certainly a powerful addition to this amazing device! In addition the 512GB storage will last quite some time. If you ever find yourself needing more storage, remember you can always use your free cloud storage using your Microsoft OneDrive account. Thanks for the great shout-out!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Speed
Rated 5 out of 5 stars
Great small computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is super fast, and has a great display. The size is just right, small enough to be easily portable, yet large enough to read easily. It can also be used as a tablet, a feature I haven't really used, but an attractive option.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, much faster than my old laptop and seems faster than my tower desktop! Keyboard easy to use and trackpad fine. Display great when sent to either a external monitor or flat screen TV.
I would recommend this to a friend Rated 5 out of 5 stars
Amazing laptop worth the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an ultimate laptop for everything you want to do. Such an elegant piece, looks so beautiful and thin, and the processing capacity is equally good. There is nothing it can’t do. Best product seen so far, Microsoft rocks!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for the shout-out! From it's sleek style, to brilliantly fast display, the Surface Book 2 can help you accomplish all your day-to-day tasks. We're ecstatic you're loving the quality design of the Surface Book 2.
Welcome to the Surface family!
Best,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
A+
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love. Love. Love. My husband uses his surface every day and has been nothing but happy with it.
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
Great Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Resolution is amazing. Touch screen makes all the difference in the world. Battery life is great. It actually has 2 batteries. Only issue is that when the battery goes bad you will need to get a whole new laptop.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your great Surface Book 2 experience with the community! We're so glad you're loving this powerhouse of a machine so far. We'd like to take a moment to chime in and let you know that if you ever have any concerns regarding your device, including battery usage, we're always happy to support you. Please feel free to reach out with any questions or concerns here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Functions great! Portable and relatively light wei
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Functions great! Portable and relatively light weight. Use for work and at home, and video editing. Audio drivers somewhat limited compared to other laptop PCs I've used (mostly Dell). Would still highly recommend.
I would recommend this to a friend Rated 5 out of 5 stars
Great computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my surface book 2. Made the switch from a MacBook Pro which I’ve been using various models of for the past 14 years. Windows isn’t my favorite operating system, but I’m getting the hang of it.
I would recommend this to a friend