Customer Ratings & Reviews
- Model:
- QXL-00009
- SKU:
- 6408622
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the Surface Headphones 2 as a comfortable and stylish product with excellent noise cancellation and long battery life. They appreciate the intuitive controls and the ability to connect to multiple devices. However, some users have expressed concerns about the microphone quality and the lack of bass in the audio.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my TV and just love them. The best part is it will answer my phone when I'm watching the TV. The noise cancelling is great and the sound is clear
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Lennea,
Thank you for sharing how much you're enjoying your new Surface Headphones 2. It's great to hear that they're working well with your TV and that you they allow you to answer calls while using them, too. We hope they continue to serve you well.
Cheers,
Chuck
Surface Customer Care
- Pros mentioned:Sound quality
Best Grandma
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought the microsoft-surface headphone 2 for my grandson. He just loves them. Certain made his day. Thank you!
I would recommend this to a friend - Pros mentioned:Design
ANC for 1st timer, a great buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are solid over the ear headphones with a simplistic, clean design. Matte Black option is the way to go!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thanks for leaving a review! We're delighted to hear you've been enjoying your new Surface Headphones 2 and that the overall design and color has impressed you.
Cheers,
Heather
Surface Customer Care
- Pros mentioned:Sound quality
Great quality, really blocks out sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noice canceling really works. I were at home while working to avoid distractions.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound and ergonomics
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this daily at work and for latenight Netflix. Love the sound and ergonomics of this headphone.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Headphones (highly Recommend)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The functions of the headphones are easy to use. The noise-canceling technology works great because it reduces the air conditioner to a simple hum.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thank you for recommending Surface Headphones 2! We're glad that you're a fan of its easy operation and noise-canceling technology. We hope you continue to enjoy using them.
Cheers,
Chuck
Surface Customer Care
- Pros mentioned:Sound quality
a must have for all surface users
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product is great. it's a little heavy over long periods of time, but quality of sounds is awesome. definitely a great buy.
I would recommend this to a friend - Pros mentioned:Sound quality
Good Option for Studying
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and very adjustable noise cancellation. Very good for studying in a pretty loud environment.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi – We’re happy that you’re enjoying the 13 levels of adjustable Active Noise Cancellation on your Surface Headphones 2. We hope they continue to help you study! Best, Erica Surface Customer Care
it takes time to get used to noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am one of those people who hated the feeling of noise-cancelling headphones whenever I would try them on display at the store. I finally decided to get a pair of these, and my opinion was unchanged the first few days I used them. After using them consistently for a few weeks, I no longer feel the pain/discomfort I previously experienced trying noise-cancelling headphones.
I would recommend this to a friend- Pros mentioned:Sound quality
7/7
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase 7/7. Would highly recommend this product to anyone In the market for noise canceling headphones.
I would recommend this to a friend - Pros mentioned:Sound quality
Microsoft makes a great pair of headphones!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones. The noise cancelation worked wonders on my 8 hour flight.
I would recommend this to a friend - Pros mentioned:Sound quality
The best headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! Excellent sound quality and noise cancellation.
I would recommend this to a friend Decent for the Price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still trying to decide if I like these. The noise cancelation could be better, for sure. The Bluetooth connection to my Windows PC is quirky. It keeps switching between modes and dropping the sound occasionally as I switch between apps. I haven't liked the way switching works between my PC and iPhone. But the overall performance is good for the price.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Amazing sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones i have ever owned. They synced easily and the sound is amazing.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi – We're delighted to hear that Surface Headphones 2 are the best you’ve ever owned. We hope you continue to enjoy using them. Cheers, Erica Surface Customer Care
- Pros mentioned:Sound quality
Microsoft surface heady
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones block out background noise and built in stereo
I would recommend this to a friend - Pros mentioned:Sound quality
Microsoft surface headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones with block out noise with built in stereo
I would recommend this to a friend - Pros mentioned:Comfort
Super comfortable!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! They are super comfortable and work great with the surface pro.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Mike – We're delighted that you're enjoying the comfortable feel of your new Surface Headphones. We hope they continue to serve you well. Best, Erica Surface Customer Care
- Pros mentioned:Sound quality
Microsoft head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound. Easy to use. I like the ambient sound feature.
I would recommend this to a friend Broken hinge design, no support from Microsoft.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you Best Buy for allowing reviews. I typically purchase at Best Buy but this time I purchased from Microsoft on line store. Where now I realize I can't leave a review. I also can't get support for this product. My headphones broke - plastic broke at the hinge. These headphones are now worthless. Perhaps I was a little hard on them but my prior pair of Bose QC35 (Which I am back to using again) - did not fail in over 3 years of heavy use. I have tried for weeks to get warranty service from Microsoft. All of my contacts have been terrible. Hung up on 3 times in one day. One agent said he would call me back - my fault for falling for that one.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Get what you pay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and the way you adjust volume and the noise canceling features is very cool. The quality of the headband is lacking. Bought these at the beginning of the pandemic to work from home and the headband has come apart.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Candido,
We're sorry that there's an issue with your new Surface Headphones 2. Our team at Microsoft Support may be able to help. We recommend contacting them for assistance here: https://support.microsoft.com/en-us/contactus/
Hope that helps,
Chuck
Surface Customer Care