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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 422 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers recognize the Surface Pro 9's impressive portability, excellent screen quality, and strong performance. Many appreciate its lightweight design and long battery life, making it ideal for various uses. While some users noted software updates and the absence of a headphone jack as minor drawbacks, the positive feedback on key features outweighs these concerns. The ample RAM is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 422 reviews
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Surface pro laptop ultra slim and very powerful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You're not compromising speed or quality on a Microsoft Surface pro. Plenty of capability in an ultra thin and light platform. It may not be the cheapest out there but there certainly are others that cost more. If equipped properly, it runs like a champ. I recommend a minimum i7 processor, 16 gig of memory and 256 of storage or more. Storage depends on your needs, so take a look and see how much you need and make sure to budget extra so you don't run out of space. If you're the kind of person that works off the cloud or out of a network attached storage 256 which is what I have is planning

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Surface pro 9 review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Surface Pro 9, and I am thoroughly impressed with its performance and versatility. The sleek design and lightweight build make it highly portable, perfect for on-the-go use. The 13-inch PixelSense display is vibrant and sharp, providing an excellent visual experience for both work and entertainment. The Surface Pro 9 is powered by the latest Intel Core processors, delivering fast and smooth performance even with demanding applications. I appreciate the seamless multitasking capabilities, which allow me to switch between programs without any lag. The battery life is also commendable, easily lasting through a full day of work or study. One of the standout features is the detachable keyboard, which is comfortable to type on and enhances productivity. The Surface Pen is a fantastic addition for note-taking, drawing, and annotating documents, making it a great tool for creative professionals and students alike. Connectivity options are ample with USB-C ports and a Surface Connect port, though I do wish there were more traditional USB-A ports. The built-in kickstand is sturdy and adjustable, providing the perfect viewing angle whether I'm typing, drawing, or watching videos. Overall, the Surface Pro 9 is a top-notch 2-in-1 device that combines the functionality of a laptop with the convenience of a tablet. It's a versatile and powerful tool that meets the needs of both professional and personal use. I highly recommend it to anyone looking for a reliable, high-performance device.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 4 out of 5 stars

    As close as you can get for a windows portable dev

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a windowd equivalent of macair, surface is your best bet. Love the touch screen, i5 is snappy but not as much snappier for a development. There is some lag, need to try and adjust some settings. The keyboard attachment is absolutelt handy but creates some touch screen sensitivity isssue. Observed same in older model too. Price is on expensive side, but as i said this is the closest one if you want a light weight windows and reliability. Greats: Has much better repairability compared to older models and handy option to upgrade sd card. Areas of improvement: more light weight, keyboard touch screen sensitivity fix and reduce price to some extent.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Best purchase this year

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded from an dell alienware. This tablet laptop is phenomenal. The touch screen comes in very handy while using design space. I love the added keyboard for when you need to type alot of words. The pen is must buy. The battery life has been amazing along as the graphics. If you are looking for a great computer to mutli task with photography and designing and design space this is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A brilliant product that combines speed and power with versatility. I bought my pro 8 about 2 years ago and now I got my wife to get a pro 9 and she is extremely satisfied after being skeptical it could do the job. We rarely use our iPads now.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Opinions on surface pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface is very much what i expected it to be. Light, versatile, and pretty well rounded.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Another great Surface Pro!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a Surface Pro 9 for work. This is my third Surface Pro (SP3 and SP7 - still use both!), and they just keep getting better. While I use it primarily as my daily driver laptop, having the tablet functionality and ability to write on it when necessary (I do use the pen!) gives me everything I need. I looked at multiple other laptops before coming back to Microsoft, can't beat the form factor and performance!

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Excellent product!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Microsoft surface pro and I absolutely love it! Works awesome! my first one is 11 years old and still works great. I just had to update because of hardware and software requirements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For an i5, it is a great 16gig device. I use it for work. I lost it after a month and bought another.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She went to Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this device as a present to my husband. He had the surface pro 3 for like 10-15 years. He wanted to clean it out but in fact I just bought him a brand new surface pro 9. He absolutely loves it. Great for work/school/personal use/ reading or just cuddling on the bed watching something on Netflix. It works great for 16GB memory with 256GB SSD with keyboard. I was really impressed with the deals saved once I joined the total rewards subscription.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Go to laptop for portability and ease of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the portability of the Microsoft surface pro. Very easy to use and has fast charging. Only thing I wish is that it had more ports.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 3 out of 5 stars

    Better than nothing lol

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because it was on sale, and because I can use apps that only works on Microsoft such as Ableton. It's heavier than I thought, it's not as fast as I thought, but overall it's neither bad or great. If I had a choice, I would buy the Samsung for its bigger screen... but it's not compatible with my DAW, Steam, and a million other apps. Windows is absolutely terrible, but there aren't other alternatives for the programs I use. This is basically a PC laptop, except slower. I got this primary for 2d animation and it works, so yeah, I want to win the sweepstakes. Only reason why I'm writing this review. Meow.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When paired with a matching Signature Keyboard cover, the 13-inch tablet feels more like a true laptop. Battery life is 5-6 hrs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tablet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tablet is very responsive, I am very impressed, I have bought many others but this tablet is worth it. I recommend this tablet over all others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface pro powerhouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase only thing better was the sales person that helped me. And of course Geek squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface pro for music score reading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for reading piano music with tablet. Works very well, music is clear and pages turn quickly with my blue tooth instrument. All in all an excellent choice greatly helped by Best Buy staff membr.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't buy without keyboard!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device if you're looking for productivity and versatility on the go. Wish it had more battery life though like double of what we have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome computer!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Purchased for birthday present and they loved it. Would definitely get one for myself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my surface!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a huge fan of Microsoft products! Best Buy prices this just right for me so I snatched it up!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft Surface Pro

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought with slim pen 2. Be aware that default keyboard that comes along with surface doesn’t have pen charger holder.

    I would recommend this to a friend