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Customer Ratings & Reviews

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Customer reviews

Rating 3.3 out of 5 stars with 35 reviews

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Rating by feature

  • Value

    Rating 3.3 out of 5 stars

  • Quality

    Rating 3.1 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

57%would recommend to a friend

Customers are saying

Customers are positive about the easy setup process of the VM50G-2 5" WiFi Video Baby Monitor with 2 Cameras, describing it as "extremely easy" and "plug and play." However, they are negative about the camera focus, with some reporting that one of the cameras never focused properly and another customer reporting that they received a box without a camera.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 35 reviews
  • Cons mentioned:
    Camera focus

    Rated 1 out of 5 stars

    Missing camera, Only charge shipped

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't expect this from Best buy. They only shipped charger. There was no camera in the box. I have not received my refunds yet. I should have given minus 5 stars if that was possible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this monitor on April 8th and both cameras are very fuzzy I can’t see either one of my babies very well will be returning tomorrow. First picture you can barely see one of my babies the second picture shows the sheet my other baby would be sleeping on and that sheet actually has arrows on it and u can’t see any of the designs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    2 way mike, Durable

    Rated 5 out of 5 stars

    Excellent Baby Monitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Baby monitor. Very durable as well. Rotates very well and works well in the dark. Has a 2 way mike as well.

    I would recommend this to a friend
  • Cons mentioned:
    Camera focus, Return policy, Sound

    Rated 1 out of 5 stars

    Short summary, do NOT buy these…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, I honestly don’t think I’ve ever written a review for anything before. This thing sucks. After the “15 day” return policy on it, it decided to completely screw up. One camera decided to go completely blurry, like a clear sticker got put on it and the temperature readout only says LL° in red letters. The other camera has started this high pitched electrical feedback buzzing noise but the camera is clear still. You can’t have the sound on for that one, which defeats the whole purpose of having a monitor. So as of right now, they’re basically useless to us and we can’t return them since we also threw away the box they came in. Safe to say, DO NOT BUY THESE! Our other monitor lasted almost 5 years without issue until the batteries just wouldn’t hold a charge anymore. Heed my warning!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good cameras and monitor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality video, comes with 2 pre paired cameras that is convenient. Unfortunately camera 1 would constantly beeped and would disconnect after about 3-5 minutes. Camera 2 worked great. Bought it on sale so it was worth the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Monitor Set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second time purchasing this monitor, first one lasted about 2 years before needing to be replaced due to charging issue. Would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Has a pretty good range of motion to move. The only downside is that it's zoomed in pretty close, even being 3-4ft away. It looks like it's right on babys face.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Everything works as it should. It’s very easy to set up. Easy to travel with also

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just what I needed! Besides it doesn’t have very long battery life without being plugged in.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good price!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cameras and quality all the way around! Good price also!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lots of camera resets

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good camera. I like that I have the option to use it with or without WiFi. Things I don't like is it doesn't always switch from day to night mode properly, the thermostat will sometimes not work and sometimes the controls on the monitor won't move the camera. I probable reset these cameras once a week to get them to work properly once again.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Camera focus

    Rated 1 out of 5 stars

    Defective Camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new and out of the box- Camera 2 worked well, but Camera 1 never focused. This would have been perfect but the recommended troubleshooting and reset steps did not resolve the issues.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    No Wifi, BUT perfect! Especially for travel!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the older version of this monitor and I love them both! It doesn’t connect to WiFi, but that’s okay with me. I wanted something I could use in the baby’s room even if the WiFi was out. I also have a camera set up in my 4YO’s room and I split the screen at night so I can hear them both if they need me. I also use them for traveling or taking the kids to my mom’s house if I need to out my baby down for a nap, but want to stay outside with the rest of the family!

    I would recommend this to a friend
  • Pros mentioned:
    2 way mike

    Rated 5 out of 5 stars

    Baby monitor

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for us with our twins. We love the fact that there are 2 cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great baby monitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The baby monitor is great. Ita works perfectly. It has night vision and im bale to rotate the camera to different angles. Absolutely love this product. It greatly helped my wife and I in always being aware of our baby

    I would recommend this to a friend
  • Cons mentioned:
    Camera focus, Power supply

    Rated 1 out of 5 stars

    Not impressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One camera didn’t focus and one power supply stopped working within a week

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy set up. Plug and play set up, camera and monitor is extremely good quality and good picture on the monitor!

    I would recommend this to a friend
  • Cons mentioned:
    Camera focus

    Rated 1 out of 5 stars

    The cameras are not good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d love to give 0 stars, but that is not an option. This is the second monitor we purchased and had one fuzzy and poor camera. It’s a shame because I want to love the product but it seems like it is a known and common problem that is neglected on Motorola’s end.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ehh.. not a great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone through 4 of these monitors in a12 month span

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this in early Oct., unfortunately “outside” the 15 day return window. Screens are very blurry and lags. Also, recently, the monitor began turning on by itself. Go to turn it off, turns back on by itself and screen is completely white/static screen which no longer turns off nor can be fixed. Last monitor we had lasted 3+ years. Waste of $200+ dollars

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ScottW, Thank you for sharing your situation, and apologies for any inconvenience this may have caused you. Please contact our Motorola Nursery Support Page with 24/7 live Chat at https://motorolanursery.com/support. They are standing by to help. -Mitch MotorolaMobility

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