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Customer Ratings & Reviews

Your price for this item is $239.00

Customer reviews

Rating 4.4 out of 5 stars with 55 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the Nespresso Vertuo Next Premium Coffee and Espresso Maker by De'Longhi. They rave about the quality of the coffee it makes and its ease of use. Many customers also appreciate the frother's hot and cold settings and the beautiful design of the machine. However, some customers have mentioned that it can be a bit loud during operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 55 reviews
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    LOVE MY NESPRESSO VERTUO! GREAT COLOR TOO!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE! Makes an excellent, rich brew. And a HUGE PLUS...they offer a nice RECYCLING program and NO PLASTIC waste. It also came with the Milk Frother, which makes a good latte when you don't want to go out! Thank you for offering this Best Buy. Love the black rose gold! The stand was a separate purchase.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello, its fantastic to hear you are loving your De'Longhi Nespresso Vertuo Coffee and Espresso Machine! We hope you continue to enjoy make delicious drinks with your unit whenever you need it. Thank you. DeLonghiResponse

  • Pros mentioned:
    Coffee quality

    Rated 4 out of 5 stars

    Taste Better Than Starbucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad I purchased this machine. It’s really nice in my kitchen and it makes great coffee. The frothed touch truly makes the difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Brew

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love all NESPRESSO machines but this one has to be my favorite. I love the color and it matches perfectly with my kitchen. Not onlt does it look beautiful but it brews the most perfect cup everytime.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hi Lani, we hope you continue to enjoy making a perfect cup every time with our De'Longhi Nespresso Vertuo Coffee and Espresso Machine. Thank you. DeLonghiResponse

  • Rated 2 out of 5 stars

    Arrived with Chipped Logo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t even used the coffee maker yet but the item arrived with paint missing on the logo that’s really an eye sore.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      We’re truly sorry to hear about your experience with our product and understand your frustration. This is certainly not the experience we strive to provide our customers, and we regret that we were unable to meet your expectations. We take all feedback seriously and are committed to improving our products and services. Thank you for sharing your thoughts, and we will work to ensure better experiences moving forward. DeLonghiResponse

  • Rated 5 out of 5 stars

    The best espresso and more.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my new best friend. The whole family loves making the best espresso as well as full cup size coffee. I like it so much, I bought a second one for work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nespresso

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had my eye on a Nespresso machine for awhile and am so glad I finally decided on this one! The best cup of coffee!

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello, we hope you continue to enjoy your De'Longhi Nespresso Coffee and Espresso Maker for years to come. Thank you. DeLonghiResponse

  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Professional coffee at home

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the coffee it makes! It’s a little bit on the louder side but so worth it and convenient

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Super coffee maker

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really impressed with this coffee maker, super easy to use, very fast and makes an exquisite coffee. My wife and I did not drink coffee until one day a friend gave us coffee from his nespresso coffee maker and we loved it, that's why we bought ours and we fell in love with it. her design is beautiful and her coffee is very tasty.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Coffee

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very faulty product, nice design but very faulty product to use on a daily basis.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Easy to use, good coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been somewhat dismissive of Nespresso machines until I stayed ina vacation rental that had one. I liked the ease, the speed, and yes, the taste. When I came home I decided to get one for myself. I did a lot of research on which to get. I don't drink lattes at home, so no milk frother needed. I wanted it to be compact, and then the whole capsules or pods issue. So far I am really pleased. While it is a bit more difficult to get pods (Vertuo line), I am pleased with the taste and quality of the coffee is worth it. I also like that the Vertuo line offers a variety of sizes from espresso to a 7.5 ounce coffee and even pour over size. The Next line allows you to adjust the cup platform depending on the size of cup. I am also pleased that Nespresso provides recycling bags for the used pods. I am very happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic company to work with

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the unit for several years and it is been absolutely flawless. The support team behind espresso is excellent and they stand behind their product.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Nespresso to perfection!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent choice!! And I always find the best in Best Buy with its excellent prices and products; it’s a good investment if you like good thing, makes a delicious espresso and cappuccinos; fast and easy to prepare.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rose Gold and Black say no more

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT! I hesitated for more than a year on this. I've read so many reviews saying that the Nespresso Vertuo Next is the worst of the Vertuo machines. I was waiting and waiting hoping Nespresso would come out with a new one because I've been dying to replace my Keurig. When I saw this one in black and rose gold I ended up just going for it as a Christmas gift to myself. I've been using it for a month so far and I am in LOVE!! I hope it does not malfunction in the future like some reviews have stated.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hi Jenn, we hope you continue to enjoy our De'Longhi Nespresso Coffee and Espresso Machine! Thank you. DeLonghiResponse

  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Vertuoally Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coffee made perfectly. Crema and consistency is excellent. Vertuo is easy to use ... bar codes on the pods tell the machine the temperature, volume and time ... Easy!! Love it!!

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello, we hope you continue to brew delicious espresso with your De'Longhi Nespresso Machine for years to come. Thank you. DeLonghiResponse

  • Rated 1 out of 5 stars

    Horrible!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift for my husband. We so excited to use. Out of the box we noticed the side panel was damaged . I was hopeful it would still work. Wrong!!! The app repeatedly sent error messages. I am beyond disappointed!!!

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      We’re truly sorry to hear about your experience with our product and understand your frustration. This is certainly not the experience we strive to provide our customers, and we regret that we were unable to meet your expectations. We take all feedback seriously and are committed to improving our products and services. Thank you for sharing your thoughts, and we will work to ensure better experiences moving forward. DeLonghiResponse

  • Rated 3 out of 5 stars

    Short lived

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted less than 6 months / the capsules are expensive.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      We’re truly sorry to hear about your experience with our product and understand your frustration. This is certainly not the experience we strive to provide our customers, and we regret that we were unable to meet your expectations. We take all feedback seriously and are committed to improving our products and services. Thank you for sharing your thoughts, and we will work to ensure better experiences moving forward. DeLonghiResponse

  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Nespresso

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. Really love the rose gold. Makes a great foam on the top of the coffee

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hi Stacy, we are delighted to hear you have enjoyed the design of our De'Longhi Nespresso Coffee Maker. We hope you continue to make delicious drinks with your unit. Thank you. DeLonghiResponse

  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Definitely worth it !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great , favorite expresso machine especially on a go to morning.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hi Alexander, we hope you continue to make delicious drinks with our De'Longhi Nespresso Coffee and Espresso Maker for years to come. Thank you. DeLonghiResponse

  • Rated 5 out of 5 stars

    My favorite!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Nespresso perfect for shots of espresso’

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it so far!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit leery of the Vertuo Next because of bad reviews on other sites, but many of those low-star reviews were complaints about the coffee not being hot enough. In my experience over the last week, this coffee is PLENTY hot enough even when adding milk and/or creamer. It's also less of a concern if you heat the milk in the Aeroccino first. I find the temp to be perfect. So far, the machine has worked entirely as expected. It creates a lovely drink that is much stronger and flavorful than any Keurig experience I've ever had. The aeroccino is also a fabulous bonus. I have a milk frother already but it doesn't heat my milk, so I have to warm it up in the microwave first. Not a big deal, but I'm lazy. Having the aeroccino right next to the Vertuo is just easier for me. I also love that I can easily recycle the pods. But be aware you have to place an order at Nespresso (over $50 for free shipping) to get your first recycling bag. Not a big deal for me since I purchased 10 different sleeves of pods from them to try. But if you're buying all of your pods from other retailers, you won't get the recycling bag.

    I would recommend this to a friend