Customer Ratings & Reviews
- Model:
- EAX20-100NAS
- |
- SKU:
- 6405435
Customer reviews
Rating 4.3 out of 5 stars with 982 reviews
(982 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the EAX20 AX1800 Wi-Fi 6 Mesh Desktop Range Extender and Signal Booster's ease of use, impressive range, and strong signal strength as significant advantages. Many also highlight the improved coverage and generally positive performance. However, some users experienced connection issues and compatibility problems with certain devices or internet service providers. A few customers also felt the price point was relatively high.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Rated 5 out of 5 stars
Great Extender. Excellent range and speed.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paired with the NETGEAR WiFi 6 router. Works great. Had issues with the Extender and the cable company router. NETGEAR tech help was helpful. Added the NETGEAR router to the cable company supplied router. Their WiFi part of the router was not compatible. Spent an extra $150 for the NETGEAR router and have an awesome network now. Both the extender and router are WiFi 6 technology.
I would recommend this to a friend - Cons mentioned:Compatibility, Connection
Rated 2 out of 5 stars
Disappointed.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for use with an arris wifi modem. After being on the phone with tech support it was discovered that this unit Incompatible with the modem. I didn't return it because I have another setup at a different location where I have a nighthawk wifi router. It works but I can't seem to get a solid connection [amber light indicates a weak connection] with the router despite following the directions multiple times.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Rayray,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your extender is universal and will work with your wireless product. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
- Cons mentioned:Compatibility, Connection
Rated 1 out of 5 stars
Don't waste your time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a week ago and it wouldn't connect to the 5G band nor the internet through my Netgear RAX35 router. It merges with my SSID, but then has no internet access. After 3 hours of research, I opened a case with Netgear. After another hour on the phone with support, they said the extender was bad and to exchange it. The second one won't connect to the internet either. One would think that a Netgear WiFi 6 extender would easily connect to a Netgear WiFi 6 router. I'll stick with using an old router as an access point with a different SSID. I've always used Netgear products, but may look at other brands now.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 3 out of 5 stars
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great with every device except my samsung tv
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi JuanR,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Cons mentioned:Compatibility
Rated 3 out of 5 stars
Nighthawk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not integrate well with my AT&T modem/router. After reoeated attempts I had to return and was advised a mesh Wi-Fi system would work much better.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Setab,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
- Cons mentioned:Compatibility
Rated 3 out of 5 stars
It will work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Just not compatible with new router purchase.
I would recommend this to a friend - Cons mentioned:Compatibility
Rated 2 out of 5 stars
Not Sucessful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get the unit to operate with my Nighthawk AX4.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi RolandS,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Cons mentioned:Compatibility
Rated 2 out of 5 stars
Not frontier friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given 2 because took back for refund. Was told it should work with Frontier...it doesnt!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DonGeno,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
No title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with at&t wifi . Did not realize that it would not work.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
Not as advertised.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got it to work. Needed for my printer wasted $100
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JohnV,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with installing your device: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Very unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with my internet. Wont connect at all
No, I would not recommend this to a friend