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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1458 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers frequently mention the Nighthawk AC1900 Dual-Band Wi-Fi Range Extender's impressive range, ease of use, and strong signal strength as significant advantages. Many also highlight the straightforward setup process and generally positive performance, leading to improved streaming and WiFi coverage throughout their homes. However, some users experienced connection issues, and a few reported compatibility problems with certain routers. The price point was also noted by some as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 35 reviews
  • Pros mentioned:
    Range
    Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Can't tell if it works.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After setting this up with a Netgear R7000P we have had connectivity problems with wifi. Phones and computers randomly lose a signal, then just as randomly get it back. We seemed to have better coverage throughout the house. But after a few weeks it is kind of spotty. I reset everything and started over but not any improvement. I rarely see more then one device connected to it at a time. There are 10-15 devices connected at a time to the network. So I would expect there to be a little more sharing on the other side of the house. I haven't had the hours it takes to completely trouble shoot the problem. So hopefully at some point I'll get it working.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While this does indeed work where it extends the distance for WiFi pickup to devices it really did not solve the issue throughout my 4000+ sq ft house by itself. Needed multiple of these devices for it to work which I understand could significantly slow down connectivity. I only recommend for smaller space with just slight issues with WiFi extension. Otherwise, it works for the job it can handle

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Expensive, but adequate

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item because my old wifi extender went belly-up. I first tried an identical replacement, which I had purchased on-line. The replacement would not couple with my ATT Gateway so I returned it for a refund. I purchased my NETGEAR AC1900 from BEST BUY. I initially had some trouble connecting to my ATT Gateway, but after resetting the range extender I was finally able to complete the connection and bring my outdoor camera back on-line.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Great WiFi booster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a few connection issues at first, moved it around to a new locations. So far it’s performed better than I expected.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Does what I need it to do

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did what I needed it to do, make connection to outdoor lights due to distance from Router. It may interfere a little with the main router and making connections as it seems like it limits the connection to 4 things, which is what this does but my main router should still connect more and it wont.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    So far so good...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Netgear wifi extender because I had a weak signal in the living room. Like the other reviews mentioned after the first week or two it started to disconnect itself and I had to reboot it. Did that a few times and since then has only happened once. Happy with my purchase or maybe even happier because I got it on sale so I didn't lose out too much if I decided to go with a different product. Overall all, I recommend this product

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Game Changer!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We rent a studio and the wifi was very weak. Even though the modem was near our unit, trying to stream shows and live games was a nightmare because of the poor connection. I went to purchase the NETGEAR - Nighthawk AC1900 and our tv watching days have changed!! this product is phenomenal!

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Not a bad product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product seems to work pretty good for the most part but sometimes it is hard to connect. remember if you do a product reset to hold it in until the red light pops up and stops.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well when connected and has increased the speed of my Wifi but my tablet seems to drop the connection often when I am not using it and have to re-connect when I use it after it has been out of use.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Does disconnect one in a while

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do have to reset sometime. For some reason I have to turn off and back on. I think that some locations in the house are connected to the strongest signal and the has trouble reconnecting to the device.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Spectrum connection nightmare

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were initially excited about getting the net gear component but it would never connect with our spectrum router and net gear’s customer support was less than helpful. We ended up returning the unit

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Great for extending the wifi in my apartment

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The walls cause a lot of connectivity issues in my apartment. So I purchased this and it has helped significantly.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Worst Product of 2022 and worst C.S. Ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't recommend to NOT buy this product enough. There is no way to tell if it's connected and working in your home, the app that it has you download is faulty at best, and down right criminal at worst. Calling the customer support to get help my extender losing connection every day resulted in a confirmation that the app is only meant for setup, but on the app store and on the product instructions that come with the product it confirms its supposed to be used to manage the use of the product. On top of that the customer support is absolutely worthless, both calling in and with their chat support. They're third party, as is everyone these days, but after spending hours with multiple of them they have don't even have the decency to check what product you bought from netgear; one rep I had literally copy and pasted the support from their customer support page (I'm online and asking for help netgear, obviously I've already googled quick fixes and they don't work). When this thing works, it works great, the issue though is the app tells you you lose connection every hour or so, and the PC setup website you go through also doesn't confirm when the extender is working and when your router stops utilizing the extender. This is the first netgear product I've ever used, and it will be the last; cherry on top of this interaction was being told by their third party customer support over the phone (they use a vpn to make it seem like they're in California but I got the rep to admit he was in India) that he couldn't help me and to call netgears business centers directly (not the number they provide you) if I needed continued support. For your sanity, DO NOT BUY THIS PRODUCT.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Great wifi rang extender

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason 3 of our rooms have low & sometimes no connection at all. So I bought this wifi rang extender and its working properly.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Not recommended

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t connect wouldn’t recommend tried it multiple times

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Will,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Loses connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not liking to stay connected. Would like better connection

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi HomeSchoolWarrior,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource for your device should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Check Other Reviews--My Vote is NO on this Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed. Have owned this for ONE YEAR and everytime we sign on our Roku TV, we have to unplug this unit to reconnect. Have owned several extenders in the past. This is not one that I would recommend.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Maxx,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.

      If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.

      Regards,
      NETGEAR Team

  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Doesn’t work well with spectrum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected it worked fine for the first night, next day didn’t want to connect at all. It’s good quality but not good with twc/spectrum

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Easy setup but did not extend range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Netgear Nighthawk range extender to help with connectivity in the basement. The extender was relatively easy to set up and get going. Disappointingly the range extender did not extend the range nor improved the connectivity issues I had before. I will return to store and try another brand

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it stays connected it's great. Netgear tech support is useless

    I would recommend this to a friend