Customer Ratings & Reviews

Had this device for less than 2 years and it has already stop working. All the LEDs are stuck on all the time and the device can not be reset nor can I communicate with it through the ethernet port,,,I don't recommend this device

I had high hopes for this, givent the reviews and praise. However, I found over time that this does not deliver as promised. If you have a large home and need to extend your network, these seem like a great option. In practice, your devices far from the primary modem/router are confused and connect or disconnect between the primary modem/router and the mesh extender. This results in dropped connections or having to turn off/on your WiFi connections constantly. If you are doing gaming, video calls, or anything you care about, these are horrible for consistency.

This did not work with my Xfinity internet. I should have checked the compatibility first

Would nit connect my wifi would freeze whenever it did connect wouldn’t recommend

Useless. I bought two. Created even more problems. Extenders can’t compensate for a bad router. I had a Nighthawk X6 router that just couldn’t manage the 500 mbps signal from my modem—dropped or extremely slow signal that never exceeded 200 mbps. I added these extenders and started losing connection to many of my devices. Buy an Orbi mesh system. I did and for the first time—ever—anywhere I go on my property I get a strong 500+ mbps signal. Huge difference.

This did not work for us. My husband said it interfered with other reception on WiFi

Bought in Feb 2022 and already unable to connect to the device. Device worked great when it worked, checked device cause internet was choppy and unable to connect even when plugged into router. Customer support is the worst and the price was ridiculous to only last three months. Pass on this on.

I'm actually considering returning this item. Every time I plug it in it throws all my devices into chaos. Even though they all indicate that they are connected, and all the correct lights are on the extender, when I try to access a site such as, CNN, Netflix, You Tube, or use Safari or Chrome I will get a message that says "No internet connection". If I unplug it, everything goes back to normal and works fine. I will try to contact support and see if there is something Else I should be doing. If not, back it goes.

This was the most painful 4 hours of my life. I would not recommend this to anyone who would like to keep their sanity. Set up was such a pain I had to keep disconnecting and reconnecting just to get it to work. Once I got it connected it was fine, but soon after it disconnected once again and after hours of trying it would not reconnect. This was so overpriced for it’s very unstable connectivity and time consuming set up, and I’m so glad I’ll be able to return it.

Plug and Play setup was easy. But the Netgear Nighthawk knocked out my entire Internet locked up my router. Was on phone with Internet provider over 3 hours trying to get router back on line to no avail. Provider had to overnite new router. Returned Netgear Nighthawk immediately.

I purchased this after doing some research and thought it was going to help with my slow connection downstairs. Internet is through Spectrum (Ubee DOCSIS) installed upstairs in a media closet. I can’t tell you how many times I have setup this thing just like the instructions say but no matter what I do, it just doesn’t seem to work. The app that Netgear seems to force you to use is frustrating and not intuitive. I like to think I’m fairly competent when it comes to technology, but I can’t seem to get this thing to work as intended. When it does connect, it CONSTANTLY loses connection and you have to reconnect it. Netgear says it needs a firmware update, but the app shows I have the latest update. I’ve read that it works best with a Netgear router but I don’t want to spend the extra money just to get this thing to work better. I’ve tried different parts of the house, but I still get the same results. I’ve tried setting it up as an access point, but that was a complete and total waste of time and fruitless. I do not recommend this product and unfortunately since my wife threw away the box, I am stuck with something that doesn’t work.

I have use quite a few Netgear product in the pass in including Wifi extender and Router /Modem and never experienced any issues. Unfortunately I have to return this because it brick on the first day after I finish the setup .

Not happy at all with this extender. This is the third different extender that I have bought hoping it would do the job, I paid a lot more for this one than the other ones but was disappointed when it didn’t resolve my WiFi connection ! Only need 15ft extension and doesn’t give it to you ! Directions are a little confusing because you have to download the app . Then when you try to go on the app to check you devices it says poor connection and its only 3 ft from router. Willing to pay more for one that will do the job.

Did not like this system had a lot of issues, could not reset password or reset product when provider changed. Tried 2 of them neither worked well. Do not recommend sorry.

No matter how I tried, this system would not permit wireless devices to connect to it. It works fine as a way-point but it will not function as a WiFi range extender. As a result, it stays attached to my wireless router and just acts as a hub. For me, I try 2 of them but no luck. Both returned to Best Buy for refund.

First let me say that I'm a netgear person. All network equipment I use is netgear so I don't give this bad review lightly. First it was cumbersome to setup/configure. Once I thought it was done, the device did not extend the range at all and it kept disconnecting/reconnecting every few minute. I tested the range of my network with and without this device and the network was better, signal wise. In the end, I returned this product 3 hours after I purchased it. One product doesn't negate the fantastic success I've had over many, many years but based on my experience I just cannot recommend this particular product.

First of this netgear ac2200 nighthawk works good when it wants to. I hope there's a firmware that can stop this from crashing. I bought this device to get stronger range from my R7300 netgear router. Those who play online beware of being continually kicked out from lag download speed. I hate while playing Gaming online (Madden 17) it starts to show true lag and causes me being kicked out. First of this extender is about 10ft away from my r7300 which shouldn't be a problem. When testing the ping and download speeds using speed test. At times it works great then out of nowhere (Randy Orton) is just crashes! Netgear you disappoint me!

We bought this hoping that is would help our internet connection on our back porch. Not only did it not help with that but all of a sudden our internet connection was terrible throughout the house. After some research regarding these wi-fi extenders, I unplugged it today and all of a sudden our connection in the house was back to normal. Definitely would return this if it wasn’t past the allowable time. Waste of money and so much frustration for the last month!

I spent nearly $400 on a good Netgear router and extender, and yet neither works very well. I continuously lose connection on my phone and laptops. I've even gone over my cellular data plan on several occasions because I can't access wifi consistently When I called Netgear tech support, they said even though I'm slightly over the 90 day warranty that they provide so it will cost me at least another $90 for additional support??? I don't think so. Don't buy Netgear products!

I am very disappointed. I spent a lot of money and did not get much change in signal!