Customer Ratings & Reviews
- Model:
- BN801
- |
- SKU:
- 6395884
Customer reviews
Rating 4.8 out of 5 stars with 2099 reviews
(2,099 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the versatility of the Professional Plus Kitchen System, praising its ability to perform various tasks and make different types of drinks and foods. They also appreciate its power, sharp blades, and overall performance. However, some customers find it to be loud and bulky, and a few have concerns about its durability and ease of cleaning.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a mixer set and, unfortunately, the smallest chopping bowl fell and broke, which I considered my own fault. I decided to order a replacement directly from the brand’s website. However, not long after, the medium-sized chopping bowl stopped working during normal use. When I opened it up, I discovered that several parts inside were broken, and the plastic gear teeth had melted. I’ve only been using this product for one year, and I’m very disappointed with the quality. For a product from a reputable brand, I expected much better durability. Probably they will not accept exchange the parts,, I don’t know how to solve that problem
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi OzlemY,
Thank you for sharing your experience with the Ninja Professional Plus Kitchen System. We’re sorry to hear about the broken and malfunctioning parts, especially after only a year of use. This isn’t the level of durability or quality we strive to provide, and we’d like to assist.
Please reach out to our customer service team at 1-800-365-0135 so we can explore potential solutions, such as part replacements or warranty support. We want to ensure you have a fully functioning product and a positive experience with Ninja.
Your feedback is important, and we’ll share it with our product development team to help improve future designs.
Kind regards,
Ninja Kitchen
Rated 3 out of 5 stars
Ninja IQ blender
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this unit works well, it is very noisy. We use it every day for making smoothies and other foods. The last one we had lasted three years before the gear train, locked up rendering the unit useless. I really hesitated buying another one and quite honestly, I don’t expect this one the last much more than three years.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the noise level of your blender. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Rated 5 out of 5 stars
All Aboard the Healthy Train!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our previous Ninja blender suffered a Crack in the base. My hubby has gotten on the healthy train and uses this blender nearly everyday for his green shake. Works perfectly!
I would recommend this to a friendRated 4 out of 5 stars
I’m gonna give Ninja another try
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third replacement from another ninja unit. I biggest issue or complaint with these newer units is that it only comes with one small cups to make smoothies vs previous units used to come with one large and one small. I hope this one last longer than the previous ones.
No, I would not recommend this to a friendRated 1 out of 5 stars
Only lasted about one year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one lasted about a year. When I purchased it I couldn’t even buy a GSP probably because Bestbuy has had so many return exchanges on these because they feel so often. I would not recommend this product they don’t last. We use it maybe 4-5 time per week.
No, I would not recommend this to a friendRated 2 out of 5 stars
Good set, wish there was also small jar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A year after the mixer blades froze and now the only way is to buy a replacement blade set
I would recommend this to a friendRated 1 out of 5 stars
Works well but not for long
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely stopped working after about 8 months of use- the screen just flashes no matter what troubleshooting I go through, with every attachment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Broke after 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months. Minimum use. Very very disappointed
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even last 3 months and the shake blade broke
No, I would not recommend this to a friendRated 1 out of 5 stars
Plastic garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one I have had from the manufacturer warranty. Total crap don’t buy after about 6 months to 9 months. The bottom starts to leak.
No, I would not recommend this to a friend