Customer Ratings & Reviews
- Model:
- SYT940800V011
- SKU:
- 6346690
to a friend
Customers are saying
Customers recognize the 360 Deluxe Antivirus Internet Security Software for its user-friendly installation, affordable pricing, and robust protection across multiple devices. They particularly appreciate the inclusion of a VPN feature. However, some users have concerns about automatic renewal, download issues, intrusive pop-ups, and the requirement to provide credit card information during activation.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Antivirus
VPN - Useless (no internet connection)
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok, nothing special. It upsells you in trying to make you purchase additional items. It will scan automatically, but once clicking on it, it lets you know that you must pay in addition because it's not part of the 360 deluxe package. The VPN is a joke - once it's on, not able to connect. It's good for 5 devices including phones. I added it to my phone, it works so well in keeping viruses from coming in. Once on, tt doesn't connect to the internet. Digital voicemail becomes useless, unable to hear voicemails. Phone calls rarely come in because of VPN being on. Once I turned off the VPN, all of the text messages, voicemails, and missed phone calls came in. It was as if I was in a no service area, and I restarted my phone. I will never get this anti-virus in the future. A complete waste of money.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi Concern - Thanks for the review. Sorry for any confusion, but like product name says it includes Security Software + VPN + Dark Web Monitoring for 5 devices for one year - no other purchase required! There are bad actors out there that try to scam our users because of our trusted name - hope that didn’t happen to you?!
The VPN works for tens of millions of our customers, so for free support contact us at support.norton.com. Hope this helps - DWN
Not connecting to printer; zeroes issues before
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My printer now does not connect with my laptop and I looked online to fix the issue. The directions found did not show how to resolve the issue. The steps read go to SETTINGS>FIREWALL well all I see is SMART FIREWALL and from their I do not see the option to add my printer. Not happy at all.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport
Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you.
Dishonest use of software. Need to give them your
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value except that you will need to give Norton your credit card to activate the software. They will charge you in one year $100+ to renew the software. If you try to remove your credit card before the software expires, it will cancel your subscription. This should be ILLEGAL and considered a bait and switch tactic to use their product.
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Hi Grace - Sorry for your confusion, but let me correct your misinformation:
This is a FULL ONE YEAR subscription which only needs a payment method entered for the *optional* renewal. (same way Netflix works) After activation, you can cancel auto-renewal and your software still works for the initial year you purchased. This certainly is not illegal, and understand your possible confusion, but giving people mistaken information certainly doesn’t help a Best Buy customer make an informed decision now, does it? Hope this helps clear things up. - DWN
L
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of “security pop ups” kinda annoying when using ur computer and it auto subscribes you and got charged $150 for it for another year
No, I would not recommend this to a friendBrand response from NortonLIfeLock Product Expert
Posted .Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.
In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.
- Pros mentioned:Protection
pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good security, slows down the computer a little, but the constant upselling by Norton made it not worth it.
No, I would not recommend this to a friend - Pros mentioned:Protection
Norton 360
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too protective..can do my work without shutting it down!
No, I would not recommend this to a friend Norton
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slows the comp a bit! ------------------------------
No, I would not recommend this to a friendBrand response from Norton & LifeLock Product Expert
Posted .Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help!
Not user friendly
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bit complicated instructions of use. No directions on how to set-up software. The call center agent had limited English language proficiency so it was difficult to b
I would recommend this to a friendsucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deluxe version gives you the bare minimum almost ever feature is behind a huge pay wall
No, I would not recommend this to a friend- Pros mentioned:Protection
Way too many notifications!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to Norton because I was getting too many notifications on Trend Micro and holy crap, Norton is way worse. I don't care unless something is actually wrong. I don't need to know every time a scan went well, just when it doesn't go well. I don't need a reminder every 5 minutes that my WiFi password is weak. Let me stop new notifications because I'm not changing my WiFi password. Run in the background and let me get to work without constant notifications. Trend Micro along with most other reputable antivirus software blocks viruses perfectly well. Just make a product that does its job and isn't so constantly annoying.
No, I would not recommend this to a friend