Back to School DealsSavings is one of our best subjects.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $35.99
Clearance
Save $4
The comparable value price is $39.99

Customer reviews

Rating 4.7 out of 5 stars with 704 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers love the Commuter Series case for its excellent protection and snug fit for their iPhone 12 and iPhone 12 Pro. Many appreciate the case's ease of use, lightweight design, and good grip. While some find the case adds a bit of bulk, the overall positive feedback highlights its quality and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 704 reviews
  • Pros mentioned:
    Grip
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Perfect Case for the iPhone 12 Pro!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. It has a great grip. It’s thickness is perfect, especially from previously using a Defender case. Not bulky at all. I would definitely recommend if you’re looking for a case that will protect your phone and not be super bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was very helpful and knowledgeable. He provided me with the items I needed and explained to me everything I needed to know.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box is Great

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Otter Box Commuter for my I-phone. The product is made from high quality impact resistant material that provides superior protection for my phone. I recommend anyone who wants the best protection for their phone purchase an otter box

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox getting slimmer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible product not bulky and my new iPhone is protected!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone protection, bulky side buttons

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficulty pushing power & volume buttons, good phone protection for new IPhone 12

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Got Ripped Off

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new iPhone 12. OtterBox plus glass shield protector you would think you were protected. Plus it has a new amazing ceramic shield. my phone dropped softly 2 feet and the glass shattered. there is video footage from the store verifying that my phone was not broke previous. but of course apple and best buy take no responsibility

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Darren,

      We're sorry to hear about the damage to your device while it was in a Commuter Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Confused

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case for an IPhone 12 Pro and was sent one for the 11 XR. BestBuy did this for the screen protector as well. Online I specifically ordered items for the 12 Pro. They conveniently removed the IPhone series from the stickers on the Otterbox packaging but they couldn’t do it for the ZAGG screen protector cause it was etched on the box.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Elle,

      We are sorry that you received the wrong OtterBox case. Thankfully, Best Buy has an excellent customer service team that should be able to sort things out for you. Of course, if you ever have any OtterBox questions, please do not hesitate to contact us at the following link!

      https://www.otterbox.com/en-us/contact-us

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Breaks fast

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was bought not so long ago probably like a month ago and it ripped in half by the camera , verry disappointed because otter box use to always last forver .

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the damage to your Commuter Series case! We appreciate your feedback about the damage to your OtterBox, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my son and it cracked while just simply putting it onto his phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the damage to your Commuter Series case during installation! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get that damaged case replaced.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Ease of use, Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with this item. Good fit, easy to install, and not too bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Protection

    Rated 5 out of 5 stars

    Protects

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly. Protects well. Easy to remove for cleaning

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Protective and slim

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is fantastic. I work on a construction site and my phone has a tendency to fall out of my pocket. My phone has fallen multiple times and has not been damaged. The case is also slim enough to not feel bulky in jeans or pants

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter boxes are the best cases. Very protective but not bulky at all.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    This is the one you want

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item, it is my second one. All the protection that Otter is known for in a package that is lightweight and rugged. This is my go to case for cell phone protectdion.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip

    Rated 5 out of 5 stars

    Best Commuter Series to date!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased my iphone 12 pro just last week, and so far, hands down, this is definitely one of finer commuter series' Otterbox has come out with. The feel is amazing. It doesn't feel to sticky, or rubbery in your hands. The grip, itself is durable and definitely won't fall out of your hands. The only awkward (but useful and logical) thing of the case is the charger port cover. At first, you'll probably complain and whine about it, but in all honesty, no one likes dirt in their charger port. So be thankful that it is there for protection of your port area. All in all, well worth the money, and the case isn't too big, or too small. Definitely worth your money and time.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Commuter Series Still My Go To Case

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My go to cases. Tough, slim, not bulky in the pocket. Pairs really well with the Insignia brand glass screen protector. My phone has taken a few spills and no damage has happened to the phone whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Perfect product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Perfect fit. Protects phone from falls.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Grip

    Rated 5 out of 5 stars

    Phone case

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly and provides good protection. Easy to put on and the finish makes it stable in your hand, not slippery.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Excellent Protection

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality material providing great protection of the iPhone. Fits nicely into belted carrier.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box cell case works well.

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for iPhone. I took their recommendation and it was worth it for my sons iPhone.

    I would recommend this to a friend
Sponsored