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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6263 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are delighted by the Defender Case's excellent protection and secure fit for their Apple iPhone 6. Many appreciate its ease of use and the included screen protector, while positive comments also highlight the case's quality and reasonable price. Although some find it bulky, the overall positive feedback emphasizes its protective capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 6,263 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good Protection and a Quality Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always keep my cell phones in protective cases and I have tried different ones over the years but out of all of them, my favorite is the Otter Box. I like the feel, style, quality and protection I get from them. As long as Otter Box continues to make a quality product, I will continue to buy and recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best protection for your phpne.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing I have purchased. The new I-phones are so slim and slippery, they slip out of your hands often, This Otter Box is much better than what I had on my other phone, It is the best protection for your money.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Lab puppy approved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My one year old lab got my phone. If it weren’t for the otter box case the phone would be a goner, I had to get a new case yes but it saved the phone from certain jaw crushing.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Can't go wrong w/ an OtterBOX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swear by these and never had a phone damaged in any way while protected w/ an OtterBOX. Worth the price and alleviates the hassle of worrying about dropping your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Quality Product,And Good Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always keep my cell phones in protective cases and I have tried different ones over the years but out of all of them, Otter Box is the best . I like the style, quality and protection. As long as Otter Box continues to make a quality product, I will continue to buy and recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best protection for your phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of this cases not only you get the best protection for your iPhone it also has different colors to choose from for the best price

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Stealth protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is the best for iPhone protection. I wish they made an otter box for my mac!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great for construction workers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for construction workers! ❤️ Love the colors

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love it but..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Sampson Double oven but it take a little get getting use to the heat in the oven! Other than than that it looks beautiful and works great. The only thing I did do is order the better grill for it. The grill Cast iron griddle and I could flip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case for me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel very confident when I drop my phone in this case. Which has already happened a handful of times since my purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The color fads. Looking also dirty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I like the red. For what I paid, I was disappointed when the color faded looking black when wiped it. The durability is great

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Maisimba,

      We are sorry that this Defender case is losing its looks. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to help out in any way that we can.

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and quality.had the same brand product and sattisfy with it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    already ripping !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my daughters iPhone 6S for Christmas its already ripping on the back I thought this was a good case!! I have never had a case rip like this. I was in Best Buy today to pick up an remote that I ordered.. I showed the customer service girl the case and she said oh sorry you only have 15 days to return an item.... very poor customer service she should of looked up any warranty on the item but she didn't even bother they should replace the case!!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Mel,

      We are sorry that this Defender case is not giving you and your daughter a typical OtterBox experience. We fully understand why this is disappointing and we absolutely want to get things turned around for you as soon as possible.

      Thankfully we can easily replace this compromised case through our warranty. Simply give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Love this case!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always liked the Otter box cases, but I honesty think this is perhaps the best one yet. It is actually pretty chic, as well, not too bulky. But the best thing about the case is that it protects your phone from just about anything, drops and spills. And because it does have a screen protector, you can just wipe away any liquid spills before it gets into the phone. I'd buy it again for another phone, I really do love it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    excellent protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box defender case is absolutely the best. I love that the design isn't too bulky or distracting. Also, the fact that it has a built in screen protector is a plus. I'm glad I bought this case because I've accidentally dropped my phone a few times and it's still in mint condition. Added plus, no scratches on the phone/screen and no finger smudges. My phone is perfectly protected.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits and looks great. I've used Otterbox for most of my family's devices. The only issue is after 1 to 1.5 years of normal wear and tear the rubber starts to stretch. But this pretty much happens with most cases from what I have seen. Nevertheless, the case does its job and all devices have survived multiple drops, falls, splashes, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits and looks great. I've used Otterbox for most of my family's devices. The only issue is after 1 to 1.5 years of normal wear and tear the rubber starts to stretch. But this pretty much happens with most cases from what I have seen. Nevertheless, the case does its job and all devices have survived multiple drops, falls, splashes, etc.

    I would recommend this to a friend
  • Cons mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Sleek and Resilient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything as expected out of the box: - Two-part case frame: front and back - Front part already has a screen protector - Rubber slipcover - And a holster that can be used as a kickstand or belt clip, for those of you who like those things. About the screen protector: almost no air bubbles (at least from the conspicuous) means no need for squeegees! A giant plus for those of you who may be a bit ticked with air bubbles under screen protectors. Also, it's scratch-resistant! As probably expected with most, if not, some other cases, assembling (and disassembling) the case with the iPhone can be a bit tricky as the case, when assembled together is really tightly held together. Once the case is assembled with the iPhone, though, the ruggedness is right there. Do please note that, from reading other reviews and information about this case prior to purchasing this case, this case is NOT WATERPROOF. Worth the purchase anyhow as I hoped from OtterBox!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great Protective Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case fits snug and allows for full functionality. Belt clip is useful and easy to use. Screen protector provides excellent coverage and has a nice feel and responsive touch. I would recommend this case to anyone needing full protective coverage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased two of this cases for our iPhone 6s. They are very easy to install using the YouTube video as guide. The company could have done a much better job at the written instructions. I've full confidence that it will protect our iPhones from damage sustained if and when it is accidentally dropped. It adds some additional bulk as expected but this doesn't interfere with the ease and comfort of putting the phone in my pocket. Don't care much for the optional belt clip but that's an option.

    I would recommend this to a friend