Customer Ratings & Reviews
- Model:
- 77-95232
- SKU:
- 6580002
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers have good things to say about the protection offered by the Defender Series case for the Apple iPad Pro 13-inch (M4), and many appreciate the integrated screen protector. However, some users have expressed concerns about the durability and ease of use of the stand, as well as the case's overall weight. A few customers also mentioned minor issues with the Apple Pencil holder.
This summary was generated by AI based on customer reviews.
Disappointing from day One
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been purchasing Otterbox cases since the defender cell phone case came out. I’ve previously purchased defender cases for my two iPads that one of which is still in tact and in use with my teenage daughter. This case is by and large the worst to date following the last otterbox cell case that my iPhone shattered inside of, from a 3 foot fall off the table. Front and back. This case for my 13” iPad Pro is the most expensive poorly constructed trash to date. Moisture gets under the screen, and the screen is cheap and crappy. Such that you often lose contact with the screen, as the cover isn’t flush. Constantly needs to be cleaned. When I say constantly, I’m saying I believe it to be excessive considering recent models. The stand absolutely sucks and can be very difficult to adjust. There’s a little cover that supposed to keep the top sealed to the bottom that opens anytime you touch it and today it simply fell off. I’m starting to wonder if the massive use of recycled plastics(though great for the environment) is making for a reduction in quality. I have been disappointed in this product from day one but optimistically hoped I was the issue and needed adjustment. I do like that the stand locks firm to the iPad but as pictured leaves an opening where the not so secure pen storage is and doesn’t fully protect the screen. I am about to seek alternatives because this $130 crap is trash. Find an alternative and DO NOT WASTE YOUR MONEY
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Dougie! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
- Cons mentioned:Stand
Broken Stand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stand broke within two days of use.I wasn't able to return it since I was traveling abroad.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
M
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flimsy stand with tiny little plastic pegs that just broke. Poor design and quality for the price!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Debra! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
- Cons mentioned:Weight
Too Heavy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cover is ridiculously heavy. Why get a light weight ipad and then put this on it. Ugh!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear the Defender Series is heavier than anticipated. This specific case offers great protection for your device. Please reach out to our CS Team by phone or via chat, and we are happy to help with some additional case options that we provide for this device!
DO NOT BUY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality lasted not even 7 months until the stand snapped not even a daily use.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation, as we have a great warranty!