Customer Ratings & Reviews
- Model:
- 77-95232
- SKU:
- 6580002
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers have good things to say about the protection offered by the Defender Series case for the Apple iPad Pro 13-inch (M4), and many appreciate the integrated screen protector. However, some users have expressed concerns about the durability and ease of use of the stand, as well as the case's overall weight. A few customers also mentioned minor issues with the Apple Pencil holder.
This summary was generated by AI based on customer reviews.
Great protection at the sacrifice of ease of use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter Box makes great cases but this is overkill for my needs. It’s just too bulky and cumbersome. The stand broke a couple of weeks after I got it as it’s the only part of this case that doesn’t seem to be fully thought out. This is great if you’re in need of the ultimate iPad protection case. Just not practical for everyday use.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that the Defender Series case is not to your liking. We have multiple case options for this device and our Customer Service Team would be happy to assist with finding the perfect option to meet your needs! Please feel free to reach out to us via chat and are happy to help!
- Pros mentioned:Protection
OtterBox hinge pin
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pen charging cover has broken off at mini hinge pin. Protection from drops is worth the money.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
- Cons mentioned:Pen cover, Stand
So disappointing.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used otter box cases in the past and I am disappointed with the quality and stability of this one. The Apple Pencil slot is already won’t click back into place, the stand itself is cheaply made. The rubber around the outside of the case is already peeling, and I’ve had this for less than a month. I really wouldn’t recommend.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!
- Pros mentioned:Protection
Overly priced protection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was all in for outter box cases. Currently use it for my phone but recently got one for my ipad pro 13 case and finally understood that i can get the same exact protection for my devices for more than half the faction of the price even when their on sale. Amazon!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so glad that you are able to find great sales through other retailers and also that you got great protection for your device. If we can help with any question please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!
- Cons mentioned:Weight
Heavy Duty Cover & I Mean Heavy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The iPad is light but the Defender cover makes it very heavy. If they could make a really nice protective cover at a lighter weight, then I’d give two more stars. I’m keeping the cover but it’s like carrying a brick.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We hope you enjoy the amazing protective nature of the Defender Series case. If you have questions, needs, or if you would like to chat about additional case options, please reach out to our CS Team by phone or via chat, and we are happy to help with this!
- Pros mentioned:Protection
Product review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the biggest fan of this case. It protects the iPad well but the screen protector makes screen less sensitive causing it not ti work.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello David! Thank you for your feedback! We work diligently to improve on each iteration of our cases thanks to feedback like yours. If you have problems with your case, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
All functions do not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume control button doesn’t work I have to take it out of case to turn volume up or down
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear the volume control button is not functioning correctly on your Defender Series case. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation!
Hi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t put it on yet Hopefully it will be fine. .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .While the original purchase placed is on the way to meeting your protection needs, please contact our Customer Service Team with any product questions.
Overly expensive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is very expensive for what you get. There’s nothing special about the materials, it’s not very easy to assemble, and it can be difficult to orient the iPad and see which side is up without turning it around and feeling for the buttons.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!