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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1086 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers admire the Defender Series Modular Case's excellent protection and secure fit. Many appreciate the case's quality, ease of use, and available colors, while some find it a bit large. A common complaint is the lack of a built-in screen protector. The case's price and included belt clip are also frequently noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,086 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Screen protector

    Rated 4 out of 5 stars

    Awesome Case For IPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case Is A Little Bulky But Comfortable To Hold, The Defender Model Of OtterBox Typically Has A Screen Protector However For The IPhone X It Is Designed With Out A Screen Protector Although Best Buy’s Description Says A Screen Protector Is Included It’s Not, So While The Sides, Back & Edges Of The Screen Are Well Covered If Dropped on a Jagged Surface Your Screen Is Vulnerable, Overall Solid Case, Oh Loving The Belt Holster!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Better than others

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had an Otterbox symmetry and a griffin survivor. I usually love both but I didn’t like them for the x. The defender is always a go to case for many people. I didn’t want it because it looks bulky in the pictures, however it ended up feeling much slimmer than the survivor case. I wish Otterbox would include a tempered glass protector for free, but everything else is great and I love the case, it’s got a great amount of protection, paired with a tempered glass protector and the iPhone X water resistance. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    This is one sturdy case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought an iPhone XS, and really wanted to protect it. A friend of mine has an OtterBox case, and I could see how well it protects the sides, front, and back of the phone. Plus, it comes with a sturdy rotating belt clip, which converts to a stand for watching movies. I have a tremendous amount of faith that this case will protect my phone no matter what happens. Even though my phone is waterproof to 3 meters, the OtterBox case adds even more waterproofing - adding flaps that seal the lightning connector at the bottom, and the side mute switch. If your phone may be going through rough use, protect it with this case and don’t worry about it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    100% safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case makes it feel safer to own a phone. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this case for my XS for several months now. The back has been slowly wearing away. Not good. Protects the phone good even though there is no screen protector on it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk, Screen protector

    Rated 4 out of 5 stars

    No screen protector but excellent protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always bought otterbox defender cases for my phones but this is the one time I am a little disappointed with this otterbox. Safety aside on this case, I don’t like that I had to go and buy an expensive Zagg screen protector. I like many others were perfectly fine with the covers that came with the otterbox’s of old. I only knocked one star off as the protection the case provides is still excellent, but excluding the protection on the screen I feel was a bad decision. For the IPhone X the fit is nice and it has a nice feel to it in your hand. It doesn’t add too much bulk and weight to the phone either. Don’t let the screen protector be a deterrent. The zagg that I bought is a better protector but know going into the purchase that this case doesn’t come with one. I knew it before I purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Strong, durable case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox Defender is a great case for your cell phone. If you're looking for a case that will protect your phone, this is the one to get! The case has a durable plastic interior that covers your phone and protect it from accidental drops. Outside of that, it has a strong hard rubber cover that wraps around the plastic case that absorbs any shock from those drops, it also makes it easy to grip your phone so you have a better handle on it. Lastly, it comes with a belt clip that securely holds your phone while clipped to your belt. What else could you ask for?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Already showing wear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just bought this case 9 days ago and the camo is already showing signs of wear on the edges. So disappointed.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Kassandra,

      Uh oh - sounds like this Defender series is having trouble taking the brunt of some intense impacts! We're so bummed to hear that this case is looking a little worse for wear, and our handy Otters would love to mend the situation with a replacement case. Just give them a ring at 1-855-688-7269, and they'll fix things up with a warranty claim before you know it!

      Regards,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Still the best (better than Otterbox Pursuit)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always bought Otterbox Defenders, but found them to be very bulky. I was really happy when I saw that Otterbox was marketing the new Pursuit case for the iPhone X, and it was supposed to be slimmer and even more protective than the Defender. Long story short, I ordered the Pursuit from Otterbox, and it was a disaster. The silicone broke off the Pursuit, and I couldn't get the Pursuit to align. Finally, the Pursuit got stuck, and I had to use a screwdriver to pry it off my phone. I think marched over to Best Buy and got my trusty Otterbox Defender. Sure, it's a little bulky and I never will use the holster, but it was a much better and reliable experience than with the Pursuit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    Solid protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried another brand and then purchased OtterBox. The fit is perfect and surprisingly easy to put on and remove. The belt clip is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great protection for iPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as we bought my husbands iPhone X we immediately wanted to find a good case to protect it. After looking around for a while at Best Buy he decided on this OtterBox. He is very happy with his choice as the OtterBox offers great protection from his phone and even has a clip so he can clip it onto his belt when needed. It is not too bulky and I like the color selection that they have for this. I would definitely recommend this case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Always a good case choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the Otter box defender for my iPhone. It’s got plenty of lip for camera and screen protection. It’s a little bulky but I’d rather have my phone protected than be ultra slim but that’s just me. These are the reason I’ve never cracked a screen or really even got scratches on my phone. I had one on my 6 from the day I bought it and it was on it the day I traded it in!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Amazing! Not bulky like previous "Plus" versions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this case. I came from an iPhone 6 Plus Otterbox Defender, and it was okay. That case was super bulky and added size in almost every dimension. I almost went with another brand because that Otterbox only lasted me a year before having to replace it, but for the price of the X version, it had me sold (Black Friday). Since I ordered it online, I was expecting a super bulky case, but it is super thin. Compared to the 6 plus case, it doesn't add much to the sides, and the thickness of the case is barely doubled. It would have been nice to have a screen protector included, but I'm sure they didn't add it due to the build of how the iPhone X is made. Overall, I love this case and quality of the build.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really protective case with 2 layers. It also looks very cool. It’s a lot less bulky then the defender case for the iPhone 7 Plus.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Awesome case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this case for my iPhone X. Instead of spending $200 for Apple care I got this case and it’s well protected, love the color, it’s not as bulky. I got it for a good price when I got 3 accessories I got 25% off of the Sale price of the 3 accessories.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Screen protector

    Rated 5 out of 5 stars

    Always On Point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with an Otterbox. Sure, they add bulk, but the protection is second to none. The Defender beats out any LifeProof case for everyday use, in my opinion. The Defender is less obtrusive. Also, the new design removes the plastic front screen protector. This allows for the use of a glass protector. I haven't had any problems with the different swipes used by iPhone X either. All areas of my screen are easily accessible.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    One of the better phone cases for IphoneX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is easy to install to your device and also easy to remove from your device. I always have a piece of mind using Outetbox cases on my phone. I fell like my phone is truly protected.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 4 out of 5 stars

    Nice sleek case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality Otterbox construction. Love the no screen cover with the same rugged protection of the defender. Phone doesn't feel as bulky. The only gripe I have is the phone is recessed a bit in the case and causes dust to build up in the corners. I use my phone at work in a dusty environment so thats why I notice.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very Durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife had this on her phone for a short term. However, I will say that this case matches the level of quality expected from the brand. What didn't work was the Pop Socket thing that my wife likes to have on the back of her phones. Due to the nature of the rubber exterior of this case, the combination of accessories will not work with this case. The Pop Socket will simply pull the back of the rubber case away from the hard shell case. Not a good combination. The case itself is very solid. My wife was a little disappointed in the lack of color schemes. If you need a heavy duty case, this is what you need.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Otterbox tough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox doesn’t disappoint as always. This case in nice because it still has the hard shell and slip cover. No plastic cover over the screen like with the 7 plus I had.

    No, I would not recommend this to a friend