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Customer Ratings & Reviews

Your price for this item is $29.99
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Customer reviews

Rating 4.8 out of 5 stars with 340 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Defender Series Pro Hard Shell's protective qualities and how well it fits the iPhone 13. Many appreciate the case's sturdy build, secure grip, and ease of use, although some find it a bit bulky and note the absence of a screen protector. The price point is also a factor for some customers, with a few considering it expensive. While wireless charging compatibility is an issue for some, the overall positive feedback highlights the case's protective capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 340 reviews
  • Pros mentioned:
    Fit, Grip

    Rated 5 out of 5 stars

    Slim otter box defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otter box defender case is slim fit which is shocking..it’s not bulky at all,,it has a nice rubberish grip backing..it doesn’t slip out your hand..I have the iPhone 13 pro..

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Wireless Charging Unreliable With Case Installed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rated 3 because wireless charging is unreliable when the Otter Box Defender Pro case is installed on an iPhone 13 and using the Scosche BaseLynx Modular Charging System wireless charging module. Otherwise this is a very good rugged case with a belt holster and kickstand. The iPhone 13 wireless charging is reliable with the Scosche BaseLynx system only without the Otter Defender Pro case or with only the inner hard case installed, but without the rubbery outer skin. The iPhone 13 will occasionally begin wireless charging with the full Defender Pro case installed, but only after very careful adjustment of the position over the round circle target on the Scosche BaseLynx or by pressing down slightly on the phone/case to kickstart the wireless charging. The issue may be due to the wireless coupling strength of the Scosche BaseLynx wireless charging module, the thickness of the Defender Pro two-part case when assembled, or a combination of both. Nonetheless, in this configuration wireless charging is unreliable.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Defender Series Pro! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you end up running into any issues with your case, please don't hesitate to reach out to our stellar team of Customer Service Otters through the link below, or give us a ring at 1-855-688-7269.

      Contact us: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Best iPhone Case Ever

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy OtterBox cases and the Defender Series is my favorite model. I have dropped my phone SO many times in every direction from different heights, etc. and my phone is NEVER nicked. I have repurchased this case probably at least 3-5 times over many years. Still always my favorite. Will always protect your phone. It does make your phone a little clunky, but it's worth the protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otter Box Defender Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product. It fits very well with my iPhone 13.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox is a great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy and sturdier. I like the color and belt hook

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My otterBox hipone 13

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this protector, it was what I expected, good quality of the product, perfect to use in the construction area

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Defender Pro Hard case attachment corner broke

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case unfortunately the corner of the holder broke off . Trying to get replacement

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the damage to your Defender Series Pro! We'll be sure to pass your feedback along to our Otters in the case design lab! The good news is, we do have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you a replacement case.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "The OtterBox Defender for Apple iPhone 13 is a testament to robust protection and thoughtful design. Its sturdy build and multi-layer construction ensure that the iPhone remains shielded from accidental drops, dings, and everyday wear and tear. Beyond its protective capabilities, the case offers an ergonomic grip that feels secure in the hand. The port covers are a bonus, keeping dust and debris at bay. For anyone seeking top-notch protection without compromising style, the OtterBox Defender is a prime choice."

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my phone well and ha protected it so far. I ten to be a clutz sometimes. Nice grip

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Super reliable!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using OtterBox for the past 15 years and it has never once let me down with protecting anyone of my products!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best phone case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the only cases I ever use, I will not use any other case. If your phone drops with this case it is protected. They always say you get what you pay for , it may be more than a cheap case but it is worth every cent you pay. I will not ever have my phone without this case!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Protection

    Rated 5 out of 5 stars

    PHENOMENAL Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this Otter Box case 10 stars, I would. It is phenomenal. I have owned 5 cases over the years -- all by Otter Box -- and have never had an issue. They are slightly expensive, but well worth the investment. They are easy to install, fit the phones great, and are very protective. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome case for protection

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dependable. I have 2 teenagers that are very rough with their phones and as always the defender never fails to protect and shopping at Best Buy is great because they always have what you need.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip

    Rated 5 out of 5 stars

    Excellent choice to protect your iPhone 13

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. All components fit tight and the outer shell is a snug fit. Case is rather lightweight and has a slip proof texture. If this shell lasts like other OtterBox products, I won’t buy another one…until I get a new iPhone that is.

    I would recommend this to a friend
  • Pros mentioned:
    Grip
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Very durable, feels like my phone is protected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very durable and gives me a good feeling that my phone is safe. I have a labor intense job involving driving heavy duty trucks. Sometimes I accidentally drop my phone when exiting the high height trucks and this case has held up to heights of 8-10 feet. The case didn’t break at all and kept my phone secure. I also like that it has some grip to the case and has a seal for the charging port to keep out dust. It’s a little pricey, but most phone cases are now a days. Overall a great product that I would recommend to anyone, especially if you are prone to dropping your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Durability

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing snug fit, great grip and it still shows off a little bit of my red iphone by my camera. Love the feel and protection dropped it once already not a scratch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like otter box cases and this one is better than my previous one as the stand is on the outside if the case so I don’t have to constantly take the case off to use it

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The best case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is hands down the best case you can get for protecting your iPhone. I buy one every time I get a new phone. They always come out looking brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Happy Purple; Happy Owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otter Box from theDefender series is the perfect protection for new phones. I had one on my old iPhone and it was the only case I’d consider for my new one because it’s so tough. The only fault is that this case is screen-less so I purchased that separately. Now I have no fear of dropping it knowing it has great protection! The purple isn’t my favorite color but I didn’t want black and Happy Purple sounded like an up beat name; I’m not disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Grip, Protection

    Rated 5 out of 5 stars

    Otterbox Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox Case form my Iphone - extreme protection. Easy to install phone inside case. Not slippery. Would Recommend for great protection

    I would recommend this to a friend