Customer Ratings & Reviews
- Model:
- 77-89225
- SKU:
- 6510992
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Symmetry Series+ for MagSafe as offering excellent protection and a great fit for the Apple iPhone 14 Pro. Many appreciate the case's color options and design, along with the seamless functionality of MagSafe. While some users noted the case adds a bit of bulk, the positive feedback on protection and ease of use outweighs this concern for most.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Magsafe, Protection
Do not recommend this case
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned many iPhones and many different cases. This case is good in the sense that it has the mag safe feature so it can be used with car mounts and magnet stand mag chargers but it is not durable at all. My phone fell about 1.5 ft and the entire back glass shattered. I’ve used other cases that protected my phone from breaking triple that distance. I do not recommend this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Do NOT Purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always have loved Otterbox. This was a huge disappointment. Otterbox has previously handled years of elementary teaching, classroom usage and day to day wear. I haven’t been teaching for the past few years and purchased this case last June, after purchasing a new iphone. Even though I purchased lens covers and glass screen coverage, I got a crack. Didn’t worry as that happens to screen protectors, decided to replace screen protection. Removed case and discovered my entire phone is cracked! If I could give this Zero stars, I would. Shockingly the case looks fine, but phone itself is very damaged.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
AWFUL CASE. DO NOT BUY!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute GARBAGE. Do not buy. I dropped my iPhone out of my pocket which resulted in major damage to the back glass and the camera housing of the iPhone. This case did not protect anything. What a total waste of a product. Avoid at all costs. I've bought many OtterBox cases before and they've worked great. This one is crap.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to learn about your discouraging experience with the Symmetry Series+ case for your iPhone 14 Pro. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Not a good case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone while sleeping, from the bed to the floor, it cracked all from the back. It’s not a case I would buy again or recommend at all, to expensive and didn’t protect my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
My Phone Cracked!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible protector for your phone. I would expect better knowing the brand is "OtterBox". The back of my phone cracked into many lines.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the very best from the Otter brand, and we're very sorry to learn of the damage your iPhone 14 Pro sustained while under the watch of the Symmetry Series+ case. We genuinely put forth every possible effort—from design and materials to manufacturing and post production testing—to ensure our cases will provide the very best protection available to help limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to remove all risks.
We regret that our warranty won't be able to help with any device repairs or replacement, though we would very much like to get you set up with a new case for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Warmly,
OtterBox Customer Service Team
Let down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had case for 2 weeks and phone shattered when it was dropped from only 1 foot
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We're sorry to hear about your damaged device. Our cases are very protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Terrible Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter dropped her brand new phone and the back of it cracked!!! This phone cover is poor quality..
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to hear about this. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Absolutely NO
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back of my phone completely shattered with this case on from less than a 2 ft fall
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear of the damage your iPhone sustained while under the watch of the Symmetry Clear Series+ case during what was a seemingly mild spill. Although distance is certainly one factor when it comes to whether or not things unfold in this way, the amount of force and angle upon impact are just a few of the others that can play a role. Every possible effort is genuinely made to ensure our products will offer the very best protection available to limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics which are at times beyond our control, and we are unable to guarantee that all exposure to risk will be eliminated.
Our warranty won't be able to help with device repairs or replacement, though we'd very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
Otterbox Symmetry Case
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend as these cases do not last and in my option are not worth the price. This is the second case with the same issues
No, I would not recommend this to a friend- Pros mentioned:Protection
Case is broken after 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case has been great and offers great protection but after two years the side part of the case has become detached from the back plate. For this price I would expect this case to last for the life time of the phone.
No, I would not recommend this to a friend Phone Broken with this case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone - back of phone shattered but case didn’t break. Do not buy this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
Not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks so cheap. And the quality is not the best for that price
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thank you for your feedback. Please reach out to us via chat if we can be of any further assistance.
Does Not Adequately Protect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case on August 1, 2024 and put it on my brand new iPhone 14 Pro (phone was an Apple Care replacement for a phone that had water damage). Yesterday, 08/22/2024, my cat swiped my phone off the top of my nightstand. The phone fell to the floor (nightstand is standard height), fell on the wood floor below and the entire back shattered. I’ve had better protection from cases that cost a fraction of this one. I’m not happy that I now have to pay another Apple Care deductible. I do not recommend this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Back of phone shattered
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though it’s an otterbox it did not protect the BACK of my phone from shattering. I haven’t even had it for 6 months. Very upsetting.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Amy! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case.
defective product was shipped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned, defective product was shipped, half was missing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are glad to hear that the retailer helped with this issue.
Good strong case with browning flaw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible literally turned brown in Less then 2 weeks and I was not even in any dirty places
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Phone Case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case did not protect phone. The back of my phone got cracked and I was unaware of when it happened.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Booi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone case ever I’ve never cracked a phone in my life and I’ve had so many different brand cases including otter box but his case in particular sucks I drop my phone one time on the deck of a boat and the back of my phone shattered?? Not my screen the back the one place the case is supposed to protect the most!!! 10 out of 10 would not recommend
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Not Protective At All
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the phone for less than two weeks and i has been in this case the entire time. In those two weeks i have dropped my phone twice from waist height. The first drop shattered my screen protector, which is fine because Best Buy replaces them for free. The second, however, shattered my back glass, which costs a couple hundred bucks to have repaired. This case is clearly not protective AT ALL.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Symmetry Series+ case for your iPhone 14 Pro, Henry. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Poor quality, worse warranty.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fell apart after a year. Otterbox wants to charge half the original price for shipping a replacement, and doesn't have the original color in stock. Choose a different company.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Andrew! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this via our warranty replacement. There is no cost associated with the product when doing a warranty replacement claim, the only charge associated is for the shipping to get the product to you.