Customer Ratings & Reviews
- Model:
- 77-89225
- |
- SKU:
- 6510992
Customer reviews
Rating 4.5 out of 5 stars with 956 reviews
(956 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Symmetry Series+ for MagSafe as offering excellent protection and a great fit for the Apple iPhone 14 Pro. Many appreciate the case's color options and design, along with the seamless functionality of MagSafe. While some users noted the case adds a bit of bulk, the positive feedback on protection and ease of use outweighs this concern for most.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Color, Design, ProtectionCons mentioned:Bulk
Rated 2 out of 5 stars
Loved it, at first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this case for my new iPhone. I really like the color and design on the case. It’s not too bulky, and feels like it provides adequate protection if I do drop my phone. I like that the edges are color matched to the back panel. Unfortunately, in only a month of use the edges are severely discolored. Especially where I hold the phone. It’s embarrassingly discolored. Discoloration is something I expect from clear and/or cheap phone cases. Very disappointing for a $55 phone case that’s less than a month old.
This review is from OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Sage Advice
No, I would not recommend this to a friend Rated 2 out of 5 stars
The Case that Likes to Fall Apart
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Twice in a little over one year of a product that has a seven year warranty. This case has failed in the exact same manner where the outer rubber detaches from the hardback of the case, at which point the case is no longer functional. Under OtterBox's warranty policy, the replacement is provided "free of charge" but has a $10 shipping and handling fee attached to it each and every time a replacement is required. While I am not against having to pay shipping charges, it's ridiculous how often I've already needed to replace this case. At an approximate rate of 6 months per failure, which I imagine would be the case, the case itself will cost me approximately $180 over the span of a seven year warranty. For a brand that I've had such a good experience with in the past, this is pretty sad.
This review is from OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Bluetiful
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth the price.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very protective. But, I have had it exactly two months and the outer silicone border has turned yellow and has a tacky feel to it like it’s breaking down.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Rated 2 out of 5 stars
Case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It shock proofShockproof I should’ve got two so hook a p up
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Please feel free to reach out to our CS Team by phone or via chat, when any questions or needs arise and we are happy to assist!
Rated 2 out of 5 stars
Looks dirty after a short period of time!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used this case for 8 weeks. The sides look dirty and will not come clean.
This review is from OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Sage Advice
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear your Symmetry Series+ case is looking worse for the eight months of wear, but not to worry—we are on the case! Just send word to our friendly Otters through the following link or at 1-855-688-7269, and we'll be glad to help get you set up with a brand-new warranty replacement that is sure to stand the cosmetic test of time!
Best,
OtterBox Customer Support
- Cons mentioned:Bulk
Rated 2 out of 5 stars
Seems to be low quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is simple and seems to protect well at first. I like the way it looks and that it's not too bulky. The reason for the low score is that after just barely a year of using it the back of the case is starting to separate from the rest. This means the side bumpers start to spread out.
This review is from OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Bluetiful
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
- Cons mentioned:Camera lens protection
Rated 2 out of 5 stars
A nervous customer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually the Otterbox Brand cases are some of the best. But after I purchased this product and saw a lot of the negative reviews and noticed how shallow the back part of the case is, in the area of the camera lens. I am very nervous about this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Chris! We hope you enjoy the great features and protection the Symmetry Series for MagSafe has to offer. Should any questions or concerns arise, please do not hesitate to contact our Customer Service Team, as we are always happy to help!
Rated 2 out of 5 stars
2 Stars for Magsafe Charging and Looks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly ive had otterbox cases for years, ive also used cheap cases from five below ir online retailers thats are at least half the price. This is the first otterbox i have absolutely despised. Within the first week of having this on my phone, my back glass is completely shattered. I dont even know when it happened, but i have not dropped it more than two feet. I now have to make an insurance claim and spend money to get a replacement phone. Needless to say i have returned this case, even the 5 dollar cases ive had have survived harder and further drops. I do not recommend, and if youre going to be hard set on an otterbox, bite the bullet and get the defender pro. Its ugly but it protects the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
- Pros mentioned:Protection
Rated 2 out of 5 stars
2/5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets dirty on sides very quick and hard to clean. Does a good job of protecting phone it just bothers me that after 2 weeks it is already showing dirt and grime.
This review is from OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Lime All Yours
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Catherine! We are so sorry to hear you are experiencing a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have an amazing warranty!
Rated 2 out of 5 stars
Big fail on Otter Box Symmetry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess it's fine if you are just looking for decorative. I have a farm and thought this offered more substantial protection. It is just 1 piece, with no protection of ports, and becomes displaced when I pull my phone out of my pocket since it is rather flexible. Can't recommend for my lifestyle.
This review is from OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Euphoria
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing an issue with your case! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! When you reach out, please describe everything you wrote in your review and our Customer Service Team would be happy to ensure our solution fits your lifestyle and your device protection needs!
Rated 2 out of 5 stars
Not-ter box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the 2nd drop the phone - from hip height -the phone came out more than 1/2 way. Thank goodness for the solid screen protector, that bad boy took a solid crack (easy enough to replace). A few drops later, the phone came out again. (Hey, I'm hard on my stuff, but I know it). This is my 1st and last clear case Not-ter Box. For such a high reputation, I would not expect the phone to come out at a hip height fall (I'm only 5'7"). Also, the mag safe sticker comes off easily from the inside, I don't expect this case to protect "the lifetime" of the phone. Why 2 stars? 1) nice, smooth texture of the case and how easily it is to clean. 2) high lip to protect the 3 lenses of the camera.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are glad you enjoyed several of the great features of the Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Pros mentioned:Color
Rated 2 out of 5 stars
Turns Brown Quick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vibrant green color… however the rubber edges turn muddy brown resembling an a avocado within 1 week of purchase. If you like the green pop you’ll be smart to research how to keep this case clean on youtube.
This review is from OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Lime All Yours
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear your Lime All Yours OtterBox has taken on more of an avocado-gone-bad vibe, but not to worry—we are on the case! Just ping our handy Otters at 1-855-688-7269, and we'll be glad to help spruce things up with a brand-new warranty replacement that is sure to keep your iPhone looking fresh for many protective seasons ahead!
Cheers,
OtterBox Customer Support
Rated 2 out of 5 stars
Mid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cute and comfortable case but has dents and paint coming off within the first week of being used. Definitely would never buy at full price.
This review is from OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Euphoria
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this situation!
Rated 2 out of 5 stars
A letdown; frosted sides and misses in quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had Symmetry clear cases in the past, however out of the box this case felt cheap. The fit was very tight and doesn't really cover the phone screen well from a depth standpoint. Parts of the case were wavy rather than straight. The edges are very frosted so you cannot see the sides of the phone at all. Overall I'd say it was a disappointment and didn't feel like the OtterBox cases I've had in the past. Best Buy gets 5 stars for their service and support. OtterBox can do much better and their design and production team was asleep at the wheel on this one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We appreciate the candid feedback on your recent purchase of the Symmetry Clear Series case for the new iPhone 14 Pro. Those outer edges are actually made of a different material than the backside to help provide grip, which is why they aren't completely transparent. Curiously, that would have been true for any Symmetry Clear Series case that you've had in the past as well, so we'll definitely have our quality team dig in on this to see if anything is amiss, though we suspect that the case you have in hand is as it was intended.
Perhaps one of our other models would be more to your liking for your latest device? Please do feel welcome to give us a call at 1-855-688-7269 if we can be of any assistance getting you into something you'd be happier with and we'll always be happy to help.
Best,
OtterBox Customer Service Team
Rated 2 out of 5 stars
buono y bruto
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price but the camo was rather unappealing so returned it for the black
This review is from OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Rebel
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so glad that the Symmetry Series + case in black is more appealing and will protect your device well! If any questions or needs arise regarding that case, please feel free to give Customer Service a call at 1-855-688-7269 and we are most happy to help!
- Pros mentioned:Color
Rated 2 out of 5 stars
Easily Dirty
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this phone case because I really enjoyed the color. This case got very dirty very quickly.
This review is from OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Lime All Yours
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Yikes! So sorry to learn about any disappointment you've had with the Symmetry Series+ case for your iPhone 14 Pro. We understand that you expect more longevity out of your OtterBox. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. The good news is we have our fantastic product warranty in place for when something goes sideways like this. Just give our awesome Otters a buzz at 1-855-688-7269 and they'd be more than happy to get the ball rolling on a replacement case for you.
Cheers,
OtterBox Customer Support
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than 2 years the Otterbox is falling apart. I purchased an Otterbox with the understanding that they are durable and last a long time. Unfortunately, that has not been my experience this time
This review is from OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - You Lilac It
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Rated 2 out of 5 stars
Yellowing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the case when I got it. As time went on, the edges yellowed and wouldn’t come clean. It looks awful.
This review is from OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Sage Advice
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Dana! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Rated 2 out of 5 stars
Will discolor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a cute case, but in a matter of months it starts to turn yellow tinge on edges of case.
This review is from OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Stardust
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you have experienced a discoloration issue with your case! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Rated 2 out of 5 stars
no bueno
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.phone shattered. it’s not a good case. i would not purchase again
This review is from OtterBox - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 14 Pro - Bluetiful
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.