Customer Ratings & Reviews
- Model:
- 77-96407
- SKU:
- 6589208
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the excellent protection offered by the Symmetry Series Hard Shell for MagSafe for Apple iPhone 16 Pro, frequently praising its ability to safeguard their phones. The high-quality materials and snug fit are also consistently highlighted, along with the appealing colors. Many appreciate the case's comfortable grip and slim design.
This summary was generated by AI based on customer reviews.
Regression from Previous Symmetry Cases
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading from the XS so the 16 Pro is a big jump. The first off-putting issue is the large cut-out for the camera control button along the lower right edge of the case. This large gap in case material makes the phone awkward to pick up and handle because my fingers aren't completely on the case and some touch the button. I wish this case had more case material around the camera control button so that picking up the case feels more natural and protects the camera control button from accidental presses. The complete notch break in the case is a poor design choice and also weakens the structural integrity of the case. My second biggest issue is the lack of camera protection. The raised border around the camera does not sit flush with the back of the case causing the phone to never lay flat because of the camera bump. I wish this case would have made the back flush with the camera with a few extra mm of space so all of the camera lenses would not touch a flat surface with the screen up. Comparing this case with my Symmetry XS case, the camera on my XS sits slightly recessed into the case and laying my phone on a flat surface has never been a concern. The 16 Pro Symmetry is also missing rubber material around the perimeter of the screen, which protects the screen when screen-side down. I do not plan to keep using this case for very long once additional case options are available that have a lay-flat feature to protect the camera lenses and provide a better grip for everyday use. See photos for more info.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Please reach out to our CS Team by phone or via chat, and we are happy to help any questions and troubleshooting regarding your new Symmetry Series case for the iPhone 16 Pro device.
Almost Protective from Breaks 3 month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this with my new iPhone 16 Dec 15th, 2424, I found at the last of Feb that my glass on my screen was broken in the corner from a couple of drops. So I have since purchased another case that will actually protect my phone. The same case I had with my iPhone 13 that when traded in looked like new. My case now is a leather case that folds over for total protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing an issue with your case. We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually Otterbox cases are good. This one was not and we returned it. It was missing sections of the case along the side like they didn't know what to do with the new style phone. We purchased a ZAGG case that didn't have this issue and was a better choice over all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize for any confusion regarding the design of the case. The case does indeed have an access opening on the side to allow for full use of all features inherent to the device. If we can assist or answer any questions, please feel free to reach out to our Customer Service Team as we are always happy to help!
Solid Case but Won’t Allow Charging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case offers good protection, but it will not allow phone to charge on an Anker MagSafe charging stand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you are experiencing charging difficulties. Please reach out to our Customer Service Team via chat and we would be more than happy to troubleshoot this situation!
Upgrade to the safer model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent case. Was a little slippery and it didn’t seem to protect my phone to well. Would get the model up for more protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! If we may assist with any questions or issues regarding your case, please reach out to our Customer Service Team as we are always happy to help!
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and sturdy but easy to slide out of the packet. Pricy
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you for the feedback on our case! If you ever have a problem with your case, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by chat, and we are happy to help with this!
New camera button is full cut out on case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt like that the edge of the phone was exposed where the new camera button was. So returned
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Can we stop ignoring the elephant in the room?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There’s a giant cutout where the camera control button is! It exposes the edge of the phone and dropping it on the corner of an object on that exact spot could damage the phone. Not to mention your hand fits in this gap while typing so it’s super uncomfortable when using your phone. How did Otterbox have this big of a miss while all their competitors don’t have this cut out?
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, James! The case lineup for the iPhone 16 Pro devices work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Please give our CS Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.