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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 43 reviews

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84%
would recommend
to a friend

Customers are saying

Customers find value in the Trooper 20 Soft Cooler for its durability, ice retention, and price. Many customers mentioned that the cooler is well-made and keeps ice for a long time, making it a great value for the price. Some customers also appreciated the size of the cooler, saying it is perfect for their needs. However, a few customers did mention that the front latch broke easily.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 43 reviews
  • Rated 4 out of 5 stars

    Awesome cooler except...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the cooler for 1 month now. The material on the top of the lid is already peeling off. I hope OtterBox will make it right. I love the cooler but this shouldn’t happen.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broken before first use

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broken before we could even use it one time. Bought this in early 2020 before pandemic hit. Since we stopped traveling, it sat unused in my garage shelf for over a year. Finally pulled it down to use for the first time last week. Went to open it up and the latch came apart in my hands. The little stud that holds it in on one side completely broke off (photos included). I ordered this particular cooler due to price, size, and my satisfaction with other Otterbox products. However, the broken latch is a quality issue. Latches should be designed and constructed much more durably. I have not yet reached out to Otterbox yet, but I plan to.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ice retention, Portability, Quality

    Rated 4 out of 5 stars

    Nice Bag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great cooler - but it should be for the price. Holds ice well and looks great. Nice quality and comfortable to carry. Like it better than the yeti and attic coolers that I have.

    I would recommend this to a friend
  • Pros mentioned:
    Ice retention

    Rated 5 out of 5 stars

    Great overall cooler

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to admit I was skeptical about purchasing the cooler after going through 3 yeti hoppers which is supposed to be the best cooler brand out there according to most folks but their zippers never lasted. I decided to give this one a try and it holds ice well and has lasted longer than the hoppers we have owned. It is used at least 5 days a week to hold drinks while at work and does great so I would recommend buying this product.

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Size, Weight

    Rated 5 out of 5 stars

    Keeper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to compare to the 30L. I chose to keep this one. It is a little smaller and a lot lighter to carry! Love Otterbox brand. High quality l!

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Weight

    Rated 5 out of 5 stars

    Best Cooler for all on-the-go Needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best travel cooler I've had. Lightweight, sturdy and top performance in keeping food and beverages cold for days. The price is worth it especially with the deal of the day. I gave 2 of them as presents and the feedback is equal to mine.

    I would recommend this to a friend
  • Pros mentioned:
    Ice retention, Quality

    Rated 5 out of 5 stars

    Great soft cooler

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd otterbox cooler I've purchased. Its durable for a soft side cooler, it's like all coolers the ice will last longer if you prime/prep the cooler

    I would recommend this to a friend
  • Pros mentioned:
    Ice retention, Size

    Rated 5 out of 5 stars

    Works

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps everything cold and it’s a good size it does get a bit heavy when filled up. It was missing the bottle opener.

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Size

    Rated 5 out of 5 stars

    Best cooler in the market!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is truly an awesome cooler. I like the size and durability.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Soft cooler

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will hold a lot of bottled water, Gatorade, Pop at the same time as a full bag of ice. I did find wet moisture as if it was sweating a little bit on the outside on the icebox. Did a good job keeping everything cold. Perfect traveling size.

    I would recommend this to a friend
  • Pros mentioned:
    Ice retention

    Rated 5 out of 5 stars

    THE BEST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a cooler guy and this is the best soft cooler I’ve ever bought...I’ve used it about a dozen times and it has not let me down...Ice retention is great for a soft cooler and has not leaked on me even when tipped over...I highly recommend...

    I would recommend this to a friend
  • Pros mentioned:
    Ice retention

    Rated 4 out of 5 stars

    Quality cooler, less expensive than Yeti

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cooler right after Christmas for about half price of normal. Can't justify $200 for a cooler but this is an excellent product that will definitely keep drinks cold for days.

    I would recommend this to a friend
  • Pros mentioned:
    Ice retention

    Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best cooler on the market. It's easy to access & items remain cool. We don't leave home without. It's also useful for bringing things home from the grocery store.

    I would recommend this to a friend
  • Pros mentioned:
    Ice retention

    Rated 5 out of 5 stars

    Otter Box Cooler

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we love this cooler, keeps ice pretty good, use it alot out on the water, usually in direct sunlight and drinks stay cold, keeps ice. Just love this cooler, excellent latch, tens times better than any Yeti

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works ok but not as cool as expected. good for maybe 2 days

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Excellent Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on daily deal and my son' love this cooler, he stated it was really convenient in place in his car and keeps ice for a few days.

    I would recommend this to a friend
  • Pros mentioned:
    Ice retention

    Rated 5 out of 5 stars

    Bye Yeti

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cooler stays cold for 3 days and has an easy open one hand top latch compared to my 3 year old Yeti zipper. Give this one a shot...they make more than phone cases!

    I would recommend this to a friend
  • Cons mentioned:
    Latch

    Rated 5 out of 5 stars

    Better than a yeti I have that to

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I snagged this for 125 to test and prefer it over my yeti hopper good job otterbox The latch is quirky but better than a stupid zipper

    I would recommend this to a friend
  • Pros mentioned:
    Ice retention

    Rated 5 out of 5 stars

    Smaller is better!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have one of the bigger otter box coolers but I needed a smaller one to use for work. This cooler keeps ice for a long time and the lid gives easy access.

    I would recommend this to a friend
  • Pros mentioned:
    Ice retention

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to keep ice pretty well. It is a bit heavier than I expected.

    I would recommend this to a friend
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