Customer Ratings & Reviews

I’m very very happy with this. I researched several brands. And different models of this product. This has it all with a reasonable price. It truly is Fully Automatic which is what I wanted. I’m not real savvy setting things up and this was very user friendly. Took be a bit to figure out how to activate the water filter. It super easy to use and clean out. A symbol lights up when it’s time to rinse it out. Really it couldn’t be easier. And the pieces move and click very easily. The frother is just amazing. It really does a supreme job. It attaches and detaches super easily and fits perfect in a space on my fridge wall. I don’t like the lid to it , which doesn’t really click on. . it would be my only comapint. It hasn’t fallen off. But it’s just not on there good. I’ve been using an almond milk, cashew milk and coconut milk in it. They all work perfect. I followed recommendations from others on brewing and tossing the first 7-8 cups as it regulates to everything. I’ve not used the decaf little seperate area yet , but I will when the weather changes. It’s a feature I really liked when comparing. Also , it was sitting in my cart and when I would go to visit it , finally it was marked down from 799 to 699. So I pulled the trigger. It was next day free shipping. Super happy with it.

So easy to use and a consistently great cup of joe. There is not much bad I can say about this unit. There is a learning curve for the machine. What I mean by that is the coffee gets better the more it is used. The first couple drinks are not that good and watery. But within a couple days wow. We are a couple weeks into using it and we are not disappointed. The milk storage is nice. Just put in fridge and use again. Easy to clean. The only negative is it can be confusing on the 1X and 2X. The red dot is on the wrong side so it looks like it is set for 2X when it is actually 1X by default and 2X must be selected each time. Maybe there is a way to set it to always be 2X but I haven't intuitively found it if there is. If it is not strong enough just add another shot of espresso and BAM! It is a lot of money for a coffee machine but you will pay less over time and have much better coffee than those KCup things.

First, I would like to say this is a great espresso machine. This makes great coffee. It will take a little time for the machine to adjust but just give it time. I mainly got this for my wife, as she loves coffee, but I found myself getting excited to make a cup. We used the Lavazza Gran creme beans and I loved them so much I ordered another bag. Now for the negative. After about a week's use, the grinder broke. I noticed when it was grinding the beans it sounded differently. Almost like a vacuum. I checked the drip tray and found little white flakes and a couple of bigger pieces. It appeared to be the ceramic material of the grinder. This machine does come with a 2 year warranty but since I was still in the return window I decided to do an exchange with Bestbuy. Bestbuy made the process extremely easy. This is a great espresso maker but the longevity is in question. Maybe I got a bad one.

Fair warning: I'm a bit of a coffee snob, if you couldn't tell by reviewing a $800 coffee maker. If you're looking to replace a certain coffee chain, there are a couple things to know: first, if you're using that chain as your gauge for great coffee, you've been missing out. Second, if you know how good the coffee is at Italian rest areas and expect this to be the same quality, you may be disappointed, but not at the level you'd expect without having jet lag. Short version: it makes a really good cup of coffee and easily. It is completely automatic. Fill the hopper with beans, fill the water tank, select the type of coffee you want (fill the milk container if you want steamed milk), and hit start. A couple minutes later, you have a delicious cup of coffee. You empty the used coffee when the bin fills up, fill up the beans and water when they get low, replace the filter once and a while, and deep clean it weekly in the dishwasher and that's about all. If you like good coffee and like the idea of an instant coffee maker without having all the waste (on top of it really not being good coffee, but remember that I'm a snob), this is the maker for you. 10/10

I got hooked on a super automatic espresso machine while visiting family in Norway. I was determined to get one for our house and spent the better part of a year trying to figure out which one. I looked at MANY brands, and many brands that were $1,000-2,500 more than this machine. I was enamored. Shiny, touch screens, large hoppers, etc. Then it hit me, if the quality of the product coming out is the SAME as the more expensive machines, why do I care whether or not it has a touch screen or the other fancy schmancy things? I don't. My wife and I love this, it has kept us caffeinated and sane throughout COVID. No more fighting over who has to get out of bed to make coffee. No more going to the big chains to get a latte. Putting chocolate milk in the frothing mechanism makes some pretty legit hot cocoa for kids as well. Worried about time? Cleaning? Etc? Cleaning: I clean it once a week, takes about 5-7 minutes to wipe out, rinse out the parts and so on. I let air dry over night. It is SUPER easy to take apart and put back together. Actually, I am not sure you can say we take it apart as it is one entire pieces that slides out and slides back in. Cleaning is a breeze. Almost too easy sometimes that I feel guilty that the machine only cost 800. Time: I have timed many of cups of coffee. Holding my newborn in one arm, I push the on button. It takes about 2 minutes to cycle on. From there, you select what you are looking for. If you want a single cup of coffee regardless of strength it will take about 1 minute - 2 minutes to make. If you want a double (my go to) is takes between 2 minutes and three minutes to make. It is super slick to use and the on demand feature means no more wasting a half pot of coffee that was made late morning. The only negative I can see is you have to experiment with beans. We finally found some great beans from costco that are on point. There are also some niche shops that sell amazing beans as well. Do your research on beans because they will definitely matter. Overall, I could not be happier with this machine. Do not spend the additional money buying a more expensive one unless you simply feel like lighting cash on fire and tossing out the window. I will end with a warning: It makes such good coffee, latte's, and other drinks you will definitely find yourself over caffeinated and your friends wont want to leave since you will undoubtedly have the best coffee of any house in town.

Works great! Easy to use and intelligently designed so cleaning all filters down to a removable bottom tray. This is probably as close to you can get for a real at home automatic latte machine. The touch control is a bit quirky at first but once you learn how to use it, and the cycles it powers through, it is such a quick and easy machine. It does an auto clean every power on and this can be unexpected if you just plug it in, but it becomes helpful if you use it frequently. Word to the wise, the milk froth is not what I expected, coming from a nespresso, but it definitely tastes more natural than the nespressos frother.

I love this machine. It's easy to use, requires minimal maintenance and makes great coffee. It was really easy to unbox as well with some nice touches to help. The system is customizable, so you can adjust your largest setting. It let me make the largest cappuccino to fill my regular cup. I tried a couple different beans so far, and both have tasted great. If I need an extra boost, I add an extra shot. It takes about 45 seconds to warm up, and it takes about a minute and a half to brew a cappuccino. The LatteGo really makes making milk mixed drinks super easy. Cleaning it is really quick -- take the LatteGo off, rinse, and you're done. The way it froths is ingenuous. Making a couple cups a day, I have to empty excess water every 2-3 days, which means pulling out the tray and emptying the water and the coffee grounds. The water filter is a nice touch as well. We'll see if it lives up to the claim of eliminating the need for de-scaling for a much longer period (5000 cups apparently, at 2 cups a day, should take me almost 7 years!). Note that the filter only last for about 500-600 cups, so you'll need to replace them periodically. They seem to average about $20 a piece. Comes with a test strip to measure the hardness of your water. I can try different beans and have flexibility to change my drink style whenever I want without much effort is nice. As much as the coffee from my old pod systems were pretty good, this machine brings coffee to another level. I never owned an automatic espresso machine before, but I'm very happy with my first.

Fantastic for novice and expert alike. One thing to note: make sure that you use non-oily beans. That will prolong the life of the machine. I love this one so much that I’m contemplating buying another for the office!

The greatest thing ever. Our coffee consumption has went up 3 fold, but coffee shop purchases have ceased. Amazing if you love coffee and the higher model absolutely offers more options.

Read the manual, then make and dump like 5 cups of coffee. Then it’s ready. This thing is great! I went from a Keurig to a Nespresso, and now on to this. This is literally like Starbucks in your kitchen and it smells like it too. Easy to clean, easy to program, easy to use. Buy the extended warranty. 2 year replacement for $80 would be worth it if it breaks. I hope it doesn’t!

In 6months, started giving problem. after 1.5 year, it went to trash. Difficult to contact manufacturer for warranty.

amazing products, you will never taste coffee like this fresh tasty coffee

I love this Machine the cappuccino in town .... I recommend this for someone love to taste the good coffe

I love this machine! After looking at machine after machine, really glad I decided on this one. Wanted something that could brew both a regular cup of coffee and espresso, and was fully automated. I really didn't want to have to fuss with a manual frother. Just a few steps to get it set up and then you are on your way to brewing a delicious cup of coffee! Super easy to use and to clean. Makes a nice crema too.

This has been the best splurge ever. Setup was smooth and easy. It took about 10 cups to find my perfect brew and the discard espresso bean pucks started to form up properly about that time. It has been great to try a variety beans and also be able to use the bypass for ground decaf. The LatteGo produces beautiful steamed milk and froth. I was previously using a Nespresso machine for years and the ability to use locally roasted beans and the ease of use has been amazing.

I have owned this machine for over a year now and its still amazing. No problems or malfunctions in almost a year and a half of ownership. I exclusively use Koa Coffee dark roast private reserve whole beans but every bean and even pre ground is great. Every drink is delicious from the latte macchiato to an iced coffee with 2 shots of espresso is excellent. Being a super automatic it is very convenient and luxurious treat for all coffee drinkers :) highly recommend.

Have had this a year and couldn't be happier. Makes incredible espresso and cappuccinos - makes working from home so much more enjoyable! Use good beans (we use Lavazza usually) and keep it clean. It is noisy - but so worth it.

So far, this machine is great. Buyer beware, the machine takes time to setup. About 5 cups of coffee. Read the manual and take your time. The first few cups will look like tea or watery coffee. After that, it pulls awesome shots of espresso along with a great milk froth. The machine is only a few days old so we’ll see. So far, it has been doing well but it is brand new.

FANTASTIC! The ease of use may be even better than the coffee this things make... but that’s even hard to compare because the coffee is amazing. One touch button makes delicious cappuccino, latte, espresso, americano, or plain coffee and has completely changed our morning routine. We have told all our friends and family about this coffee machine, it’s that awesome.

I’ve had the Phillips 3200 for a month now. It makes excellent coffee and cappuccino drinks. Not as well made as my previous Ena Jura 9; however it’s half the price and much easier to clean up. I can’t speak to the durability of this machine but I’m very satisfied to date.