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Customer Ratings & Reviews

Your price for this item is $19.99

Customer reviews

Rating 3.8 out of 5 stars with 314 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

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Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers highly value the 4 Device Universal Remote Control Roku's ease of use and the convenience of having a single remote for multiple devices. Many appreciate its affordability and the generally positive setup experience. However, some users experienced compatibility issues, and others found the remote's size and button placement less than ideal. The design also received mixed reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 29 reviews
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Good luck with fit and finish

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watch out! Be aware that this will not fit the Roku Streaming Stick, or Roku Voice Remote (RCA1R). You have been warned, and Philips is no help. You will end up with volume button runaway. I used a Dremel to modify the volume button channel. You will also have to fill the void area for the shorter length of the Roku remote.

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello Santa, thank you for your review. It says the compatible models on the box. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST. GETechSupport

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    The best and highest value option if you have Roku

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to Best Buy looking for a RCA or TERK universal remote after we cut the cord and went with Roku. We have a Blu-Ray player, a TV and a soundbar, all of which had to be individually turned on and off either with their separate remotes or at the device--inconvenient. Also, the TV and Blu-Ray player are quite old (purchased in 2006 and 2012 respectively) and I was worried about finding a remote that would operate them. At the store, I didn't see the RCA remote I'd come for, which cost $24.99, but I did see this one for $5 less. As I looked at it, I realized it was perfect for us. It has a recess in the back of the remote where your Roku remote can be installed. The installation is seamless and easy. Once I had the Roku remote installed, I entered the codes for the TV, Blu-Ray and soundbar, and each worked flawlessly on the first try. Now, we can turn on and off each device, operate it from the remote, and when viewing the Roku streaming, just flip the device over and use the Roku remote. I can't imagine anything easier or more convenient. I guess the only drawback I'd mention is that there isn't a "system on" button which turns everything on at the same time; you have to press the device button and then the power button on the remote for each one. I can live with that, though. If you have a Roku, this is the remote to get.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    It works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to program! Works great, however my ROKU didn’t fit very well inside, when I forced it to fit it didn’t work. When I took it out it worked. I haven’t taken the time to try it again, perhaps the battery got pushed out of alignment when I forced the ROKU remote in. But this remote does work and works well!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Works well as an universal remote.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote works well as an universal remote but only accommodates certain model roku remotes.This is a major draw back if you own only one roku device.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Works great but roku didn't fit inside

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but our lil roku remote doesn't fit into the open backside as advertised. Each work fine separately with our Samsung TV, Roku, and all the channels like Netflix and Amzn prime.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    DOES NOT WORK WITH CABLE TV BOX

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This universal remote does not work with our TV to switch from cable TV to Roku. It programmed the TV and works well with our old Sony TV but cannot pick up any channels, I guess because it does not work with our cable box. This is very disappointing because I thought I saw the company answer another customer's question about working with their cable box. The Total Tech support we received was excellent, though, as the agent helped us to understand why it did not work and gave us the ability to at least use the input function on our cable remote, decreasing the number of remotes we need to use from 3 to 2. I feel the description of this universal remote is somewhat deceptive, and they should make you aware that it may not work with your cable TV.

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello Jennifer, thank you for your review. . We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST. GETechSupport

  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Good universal remote paired w/ incompatible Roku

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PLEASE READ The remote itself works fine and was easily paired with my TV and Blu-ray player. However, it's defining feature is it's ability to fit a Roku remote in it's cradle on the backside. This Phillips remote was sold as a package offered by Best Buy with the Roku Voice Remote Pro. Unfortunately, the Voice Remote Pro does NOT fit in the Phillips remote and I've come to learn any Roku remote with side controls (like volume, etc) will not fit. It's pretty irresponsible of Best Buy to be pairing the Phillips remote with a Roku remote that is not compatible.

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello Chris, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST. GETechSupport

  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Interesting concept

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The concept itself is interesting, however, I think the cost was a higher than it should have been being it didnt include the roku remote. It took a while for my Samsung to work with it, if I was to purchase again, Id get an all in one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Good for older Roku controllers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should for older Roku controllers but the newer Roku stick controllers seem to be just a tad longer so it doesn't quite seat all the way into the universal controller and snapped the plastic when tightening the 2 screws.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Universal remote.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote is nice to store smaller unit inside and ne able to use both sides, but unfortunately the numbers do not work with my TV. Apparently not compatible and that is what I was going for.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Does not work with all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good concept having 1 remote that should work with Roku. The issue is it does not work with all major brands. I had a Jensen receiver that I could not program.

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello David, thank you for your feedback. Jensen is not on the code list but a lot of brands share codes. Did you try the auto-code search? We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST. GETechSupport

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not universal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly this remote did not work with my tv. Weird because it is a Roku remote. I tried every way possible to make it work and never got it to. I wish their return policy was different. I went on vacation a bit after I had purchased, got back and it was unfortunately to late for me to return. Now I'm stuck with a brand new remote that I have no use for. :(

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello Valued Customer, thank you for your feedback. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4 GETechSupport

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not compatible with each other

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were sold as a bundle when I bought it. I had a time inserting the roku remote to the universal remote. I later found out that the roku voice remote model is not compatible with the phillips universal remote. I was wondering why Bestbuy bundle those two products. But individually, I think the products are good. It is the bundling that is bad.

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello Rene, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST. GETechSupport

  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Outstanding for the non 4k remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great for the regular Roku but does not fit the 4k which is a bit bulkier remote.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't get it to pair up and the roku remote doesn't fit inside the Philips remote.

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello FelixK, thank you for your review. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4 GETechSupport

  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started off working well then buttons randomly stop working making it almost useless.

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello Valued Customer, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4 GETechSupport

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    not up to spec

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know why they advertised that you can insert your original roku remote in side this product i had to return it because it did not fit inside it it suppose to slide over it and it gives you a lot more options i was disappointed

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello Soundchaser12orionbeetl, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST. GETechSupport

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Couldn’t make it work.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My remote did not fit and I could not make it work with my tv. I returned it.

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello Adela, Thank you for your feedback. . We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST. GETechSupport

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Does not work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work with my Roku remote, Not sure which remote it actually works for.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not worth it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device will only turn television on and off. Not really useful.

    No, I would not recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Hello Crackaeasily, thank you for your review. We are sorry to hear that you are less than satisfied with your Philips Universal Remote. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483. We are open Monday-Friday from 7am-8pm CST. GETechSupport