Back to School DealsSavings is one of our best subjects.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $50.99
Clearance
The comparable value price is $99.99

Customer reviews

Rating 3.5 out of 5 stars with 26 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

50%
would recommend
to a friend

Customers are saying

Customers recognize the SmartSleep Better Sleep Program for its sleep tracking feature, which includes a 7-night sleep assessment and a questionnaire. They also appreciate the simplicity of the program, making it easy to get started. Additionally, customers find the journal included in the box to be a valuable addition to the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 26 reviews
  • Pros mentioned:
    Sleep tracking
    Tech Insider Network Member

    Rated 3 out of 5 stars

    I have seen more

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t get me wrong it’s very good but I have seen other cheaper apps that work the same and provide the same or more data. It takes 5 nights for the app to complete an evaluation assessment. Unfortunately even though I did exactly what the app said and used it for 5 nights to get my assessment report. It still wouldn’t unlock the report for me? Now that’s pretty sad and the reason for the 3 stars. Makes no sense why they wouldn’t work after I complete 5 nights of sleep with the Sleeprate app. It has cool features like if you pair it with your Apple Watch it records your heartbeat throughout the night and puts it on a graph. It records when you snore so you can replay and listen to it. I have to say it’s not very automatic you have to do a lot of manual things before and after you go to bed to use this app. Like I said many other options out there that are cheaper and do the same or more.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sleep tracking
    Tech Insider Network Member

    Rated 4 out of 5 stars

    I Can Dream Again!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    --- Installation --- The installation of this app is effortless. A card is included in the app with a QR code that will direct you to the App Store (iOS) to download and install the app. The QR code is your redemption code as well. ---FEATURES--- The key feature of this app is that it will monitor your sleeping habits through a series of surveys and several monitoring features such as using your phone’s microphone listening for snoring and can be connected with your Apple Watch to detect movement during sleep as well as average heartbeat with heart rest. All data tracked can be exported to a CVS file to show your doctor. ---PERFORMANCE--- The performance of the app is only as good you track your own habits. At first, you must track your sleeping habits for a full week. Every night, you can answer a survey and watch 1-3 minute videos that educate you on what makes for a better sleep. I did all pre-surveys in 15 minutes the first night and I watched all the videos in about another 15, also the same night. They are very insightful, and I became more conscious of what I was doing during the day that eventually led to a bad night's rest. After that first day, there is a very short survey asking about your day nightly. That takes less than a minute to answer and it is based on a sliding scale. Some questions you answer are: How relaxed your day was (on a scale from 1-10, 10 being the most stressful); What activities did you do 3 hours before bedtime (exercise, drink caffeine, eat, or watch a screen for longer than 15 minutes); Were you prone to sleeping during the day unwillingly; How many naps did you take during the day. By answering these questions, you start to realize a pattern of your bad habits, but ultimately, it is up to you to correct them. There were only two instances that I had trouble with the app. One of them is when my Apple Watch ran out of battery while I slept. The app refused to stop tracking when I awoke. However, I placed my Apple Watch on the charger and in about a minute, the watch sent the data to the phone and the app resumed as normal. The other is that the app itself has the option to write daily notes and a dream catcher diary. However, when you click on the white dialogue box to type, the keyboard covers what you are typing and there is no way to tell if you are writing something wrong. Those issues will probably be corrected with updates, but it’s something to note. Alternatively, the box that you buy at Best Buy will have a manual diary in it for you to use if that’s your preferred method. ---EXPECTATIONS--- The product meets my expectations. I have used other apps before to correct my bad habits, such as unhealthy eating, which helped me lose weight. This app is no different in the sense that it is only helpful if you plan to commit to the recommendations based on your honest feedback provided to the app. Ater the week’s initial assessment, there are other videos that pop up that you can watch at your leisure to help you. You will also be able to activate weekly challenges that can help you maintain better sleeping habits until you new normal is a proper preparation for bed. I assumed I wasn’t snoring when I slept, but the app proved to me that I was doing so daily, as you can replay the times that you snored during the night. By the 6th night, I was able to have a snoreless rest. By the seventh night, I began to dream again and I was able to recollect it. ---VALUE--- The price for the app in terms of value is worth the investment only if you plan to commit yourself to the program. That app won’t make you automatically fall asleep. It helps you record your bad habits and makes suggestions for corrected behavior. ---APPROVAL--- I highly recommend this product for people who have ever been successful taking an online college course where the expectation was for you to do your own time management because you were busy in other aspects of life. Most of us don’t have time to go to a sleep clinic. If you have ever had trouble sleeping, this could be a potential solution that you’ve been seeking for.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Big box for an app that comes with a small journal

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the app for a week now so these are my initial thoughts so far. First off, this is just a paid yearlong subscription to an app. But don't expect to just instantly get a downloadable code. I honestly wasn't sure what to expect when my subscription shipped. As other reviews stated, it's just a box too big for a small journal, and the printed code with QR for the actual subscription. I haven't really used the journal, but more than half of it is more like a book with tips and info about sleep. As for the app, when first starting out, you have to go through an assessment period of a week to track your sleep. I was excited for this since I do have some sleep issues and wear my Fitbit more for sleep tracking than step counting. Great thing about this app is that it connects to my Fitbit and uses the tracked data! Not so great thing is that it doesn't always sync with my Fitbit. Out of 7 nights tracked, it only synced up with my Fitbit on 4 of those nights, and 1 night the app failed to track my sleep at all. There are tips on making sure your tracker syncs, but they're not very straightforward. The app seems to want to complete the daily assessment as soon as you're done sleeping, so if you don't sync the Fitbit to the Fitbit app right away, it'll complete the night's stats before getting the Fitbit data. It would be nice if there was an option to manually sync Fitbit data or at least have the app not complete the night's tracking before making sure it synced it. Finally the assessment. It honestly didn't tell me much more than I already knew. Listening to the recordings it made of me snoring is creepy and not something I enjoyed hearing. It also asked me what time I'd prefer to wake up in order to set up a challenge to help me improve my sleep, which I set, but then when it gave me my challenge it used my assessment's average wake time instead. On the plus side, I do like the challenges, it sort of "gamify's" sleep, and I do think this aspect will help me get better with going to bed at a decent time and trying to get a full night's sleep. I'm going to keep using it since its only been a week and I have the year subscription, so hopefully it ends up helping me. At the very least it's something that can help you stay accountable to make sure you go to sleep at a reasonable time, or not eat before bed, or try to wake up at the same time. I'll probably turn off the sound recordings though, I already have my wife to tell me how bad I snored the night before!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Journal
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Stressed Program Made Me Restless

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure if it is that Philips put this in stores and I have no doubt the professionals who developed this mean well but it felt like paying Philips to do homework. I honestly am still trying to wrap my head around the journaling, application statistics and activity monitor components. So I have had to track my patterns and habits to the send data to a group of professionals who will send me more data on how to practice better sleep. All the while awaiting those results I am left journaling and given hints, tips and tricks to a night for better sleep. I am sorry but this was a hard Miss for Philips and while all the tools in the Sleep family that recently came out look great. This has just left me confused.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 1 out of 5 stars

    High hopes but crashed and burned.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for this program. I tracked my sleep for over a week and the program said error after my final day of completing the tracking after the minimum week of tracking. First off the interaction between my Galaxy watch and my Android phone was not easy to follow. Second, it drained my Galaxy watch like crazy. Third it did not give me my assessment report after I tracked my sleep for over a week. I would not recommend this product at this time. There are too many bugs with the program at least on Android platform.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sleep tracking

    Rated 5 out of 5 stars

    It's a sleep app (in a box)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before this app I thought that tossing and turning for 2 hours every night before I fall asleep was just the way it is for me. It turns out that doing a simple program (simple but not easy) can actually help. I have tried dozens of solutions before this and was skeptical. The program helped me see that I can fall asleep easily if I follow simple guidelines. It took a few weeks and was worth it, I finally look forward to going to bed. The journal in the box is a nice addition to the app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Journal
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A nice program if you are a self starter

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice sleep program if you are self motivated. Sleep hygiene is one of the most important things to restful sleep. Pros: Easy installation. Once you open the box there is a QR code that brings you to the app store. You download the app and it automatically activates your membership. Follow the instructions to get to the home page. Pre questionnaires: These are quick and easy to complete. They focus on many aspects of sleep. Detailed assessment report: In order to access this you must track your sleep for 7 nights. Once you finish the 7th night it provides a detailed report. This report contains a summary of your questionnaire surveys, bedtime and wake-up times, sleep structure, sleep efficiency, sleep satisfaction, habits, and more. Based on this information it designs weekly challenges to slowly change poor sleep hygiene habits. Videos: There are short informational videos you can watch that cover a broad range of topics such as screen time, caffeine use, science of sleep, etc. Integrated alarm: It is convenient to be able to set an alarm within the app. Cons: Large box with a small journal. This could be integrated into the app. I am much more likely to make a journal entry if it was integrated. Overall: This is a great product if you are willing to put in the time and effort. It will not improve your sleep immediately but instead change your habits over time to promote restful sleep. If you have trouble sleeping give it a try. I plan to stick with it and see if I can improve my sleep while changing some of my bad habits.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Basic Sleep Journal, with App

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before I get into talking about this program, I wanted to state that I already have a couple other Philips SmartSleep products, which I have used with both positive and neutral results. I’m wholeheartedly a fan of this line of Philips better sleep products, and eagerly await whatever other devices they may release to assist people who want, and need, to get a better night’s sleep. I’d like to say that I found this Philips SmartSleep Better Sleep Program with 1-year SleepRate Subscription beneficial, and that it helped me to modify habits I may have developed over time, which have prevented me from getting the restful sleep I need, in order to function during the day, and it has, but not to the extent that I had hoped for. Wanting to get the most out of this program, I took the time to read through the sleep journal, to familiarize myself with what all was in there. In addition, I spent some time going over the app’s features, completing the required questionnaires after inputting my personal information to better customize the program, just for me. So far so good. But a little more about the sleep journal. I found the text repetitive. It’s like, “Okay, I get the idea.” I’m sure the repetition of the same information and catch phrases, is meant to be encouraging, to reinforce what you can expect as you go through the program, but it just came across to me as though they were trying to pad the journal to give the impression that there was more content there than there actually was. Think of the sleep journal as a tool to use along with the SleepRate app, which consists of a program designed to motivate and help you develop techniques to “correct” (or retrain) your sleep habits so as to ‘fix’ specific sleep problems you may have. During the first week, you will fill in the questionnaires, track your sleep, and use the sleep journal every night. Once completed, you get your sleep assessment report and a personalized challenge via the app. There are also ‘Watch & Learn’ videos within the app to help teach you more about the health benefits of sleeping better. You are also able to connect a sleep tracking device, such as Apple Watch or Fitbit, to work in conjunction with the SleepRate app. It was great being able to view my sleep info in the app, and get a daily sleep assessment after answering a few questions regarding my previous night’s sleep experience. I consider this really helpful as a means to document my daily sleep data and to see patterns in my sleep routine. It was good to be able to track my heart rate during the night, as I have a heart-related issue and so that is a concern to me. There is even a ‘Dream Diary’ box to write in your dreams upon waking, before you forget them. But I will say, the ‘Sound Recordings’ of ambient noises in the room, was most enlightening. I kinda “knew” I snored, but this confirmed it. I’ve never heard myself snore before, hadn’t ever been recorded, yet there was the proof. Unless ... I can blame it on the dog. It will remain to be seen, as times goes on, as I continue with the program and complete the sleep challenges, how helpful this program will prove to be for me and my particular sleep issues. Although supposedly geared for me, based on what I inputted into the app, as I went through the daily assessments, it just felt really generic, and not personal to me at all. *Note: The SleepRate app glitched on me the second night, and my info wasn’t saved, so I had to manually input it, but that glitched too. On the third night, the app worked again, as intended. The SleepRate app needs improvement, or perhaps a software update. I will continue to use it, just be aware that this can happen. Now, I am sure this Philips SmartSleep Better Sleep Program with 1-year SleepRate Subscription will be a beneficial resource for sleep improvement for some, but it just didn’t fulfill my needs. Another thing, I really do consider this program, the sleep journal and app subscription’s cost, to be very much overpriced. I could see this being sold at something more fair, say like 50% off the list price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sleep tracking
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Looking Forward to Pleasant Dreams Again

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The premise behind this sleep app is to help individuals regain mental clarity, be more conscious of healthier living and increase daily energy by assessing and improving sleep habits that lead to sounder sleep. The subscription last for one year and the program works in three stages, all of which can be revisited throughout the duration of the subscription. The assessment app can be downloaded through the app store or by using the QR card that comes with the program. The QR card acts as your subscription key as well. The sleep app targets three areas: 1. Assesses your sleep, 2. Helps you retrain your sleep habits by presenting you with a personalized program toward change, and 3. Leads you to take measures that provide better sleep habits and results for more rested sleep. The Sleep assessment works with many types of wearable products. I prefer to charge my iWatch at night, so I usually sleep with my Fitbit Charge3 which works great with this app and program. The Sleeprate App is no different than any other tracker. It doesn’t automatically change your sleep habits, but it probably does work on your subconscious mind to some degree. For one to benefit from its full impact, personal dedication to change bad habits and regain sounder sleep must be a commitment just like any other habit you wish to change. To begin the process, there is a short assessment survey that needs to be answered, and then there are 5-6 short questions that need to be answered each evening when you are ready to sleep. The app also provides short videos on various topics that one may not have even thought about that can influence sound sleep. I found these to be short and to the point and all applicable to my personal bad sleep habits. For a week the app records sound, etc. in your sleep environment, and when it syncs to (in my case a Fitbit) a sleep tracker, it shows how many hours of sleep were sound sleep, deep sleep, rem sleep, or hours/minutes that were spent awake during the night. By being able to record the sounds in the room, the app was also able to record the times during the night that I snored, talked, etc. After a week, the app provided me with a sleep assessment that pointed out bad sleep habits and presented a personalized guide toward developing habits that would improve sleep patterns and my overall well-being. One of the issues that I had with the app was that my information for my 1st week was lost when my app was set to sleep the night immediately following the first assessment. I could not seem to find anywhere on the app where this information could be regained for future reference, or to read it again in depth when I was more alert. I am now in week 2 and will be more diligent about studying the assessment before it is lost. I will continue to use the app and do feel that it will help me restore myself to better sleep habits. I hardly ever dream, or I never remember dreaming, so I am looking forward to possibly dreaming pleasant dreams again. Yes, I would recommend this to a friend.

    I would recommend this to a friend
    • Brand response from Philips Consumer Care
      Posted .

      Hello,

      Thank you for your feedback and the recommendation.

      We are very sorry to hear that the records of your first week were not correctly processed. Should you have any additional questions or technical issues, please feel free to reach out to our customer support team via email ([email protected]) or directly contact them through the app.

      Best,
      Philips PhilipsBrand-EN_US

  • Pros mentioned:
    Sleep tracking
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great if you’re serious about sleep improvement

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve already spent many hours researching sleep & ways to improve it, so I wasn’t expecting too much from the program. However, I’ve been pleasantly surprised. While the program is designed to create better habits over the long run, my sleep is already improving. I’ll have to stay committed (like any workout program) if I expect to see big results. I’m also using the Philips SmartSleep Light Therapy Lamp. The lamp pairs well with this program. Once you download the Sleeprate App, it will guide you through an initial questionnaire. Then, over the next 7 days, it collects data about your sleep (based on your input) & provides an initial assessment. The more information you provide, the better the results. - It has the ability to record sound (very helpful, especially if you snore!) - It can collect data if you use a heart rate tracking device - It also has an alarm option Once you receive your initial Assessment Report, it will start you on a journey of weekly challenges. Each challenge comes with written information & short videos that explain the whys & benefits to the challenge. The App also has many other helpful short videos that cover the gamut, from the basics to the science of sleep. One of the greatest benefits of the program is the encouragement you’ll receive to create & maintain good habits that will improve your sleep. When you know you’ll be tracking your habits each day, it has a motivating effect on your behavior. I would recommend starting the program when you know you'll be able to commit to tracking your sleep on a consistent basis. It only takes a minute at bedtime & a couple of minutes when you wake, but consistency is the key. I would definitely recommend this program for anyone who is not 100% satisfied with their sleep.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Sleep better?

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Philips SmartSleep Better Sleep Program with the app only is a digital version of the sleep improvement program with a 1 year subscription. The app offers a range of features to help users improve their sleep quality, such as personalized sleep analysis, advice, and recommendations based on the user's sleep patterns. It also provides tips on how to create an ideal sleep environment, develop healthy sleep habits, and optimize your daily routine for better sleep. The app can track your sleep with your phone's microphone and accelerometer sensors, providing you with detailed insights into your sleep cycles, sleep stages, and other sleep-related metrics. The app also allows you to set sleep goals and track your progress over time. Another great feature of the app is its extensive library of guided meditations, sleep sounds, and music to help you relax and fall asleep faster. You can customize your own bedtime routine, creating a calming ambiance that works best for you. The Philips SmartSleep Better Sleep Program with the app only is probably not the best choice for those who want to improve their sleep quality. I would personally choose the upgraded version with the headband monitor. With that said the app offers a wide range of features, including sleep tracking, personalized advice, and relaxation techniques, all of which can help you achieve a better night's sleep.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sleep tracking
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Very Insightful

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Philips Smart Sleep app and included notebook have helped me to figure out some issues I have with my sleep habits. I am in my second week with the program which is where you start to work on suggestions from the results. The app includes a year long subscription which include videos, tips, alarms and tracks noises during your sleep (snoring…). As for starting off in the program, you go through your first week by having the application on your mobile device and monitoring your sleep. It asks you a few questions about your day such as stress, overall tiredness and whether you used electronics or had a meal within three hours of trying to go to sleep. Each night you answer these same questions and the application collects all of the data throughout the week which is compiled at the end of the 7th day and then produces a comprehensive report about your sleep patterns. For me in particular, I have to try to eat my meals earlier in the night as well as shut down my electronics so that my mind has a chanced to unwind. The results will be different for everyone but the report that comes back is filled with information on how to improve your sleep by going to bed earlier, resetting your body clock to try to get up at a set time each day, even on weekends. By doing this, you are helping to get your mind and body ready for the day when you get up. Even if you don’t have a great night sleep, the program wants you to get up at the same time in order to get better sleep the following night. I think this system can really help someone get a better night’s sleep if they stick to doing the initial seven nights worth of tracking and then starting the next exercises that the app will start on night eight and going forward. I have sleep apnea and use a C-PaP and have had troubles sleeping for quite some time. With some minor changes, I am confident that using this and the various tips and tricks it is providing to me will help me improve so that I’m not so tired during my waking hours.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking
    Tech Insider Network Member

    Rated 4 out of 5 stars

    May work for some, but requires commitment

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have mixed feelings about this program. I am reviewing this using an iPhone with an Apple watch series 3. I got the app because I have problems getting quality sleep at night, particularly deep sleep. I can wake up often but fall back asleep quickly. I think my quality of sleep could be improved, especially when compared to other friends who similarly track their sleep. This seemed like a good step to take. The good: The app offers some good training and information on steps for better sleep. It provides questionnaires for you to answer to collect information on your habits and how you think you slept. It identifies your sleep efficiency, your bedtime, wake-up time, how long it took you to fall asleep, and how much time you spent waking up throughout the night. They provide you a notebook/journal to track personal notes as well as spaces in the app to store the information. The Bad: While this app offers some good features, it feels too much of a manual process. Ideally, you need to “Prepare for bed” on the app each night. Then answer the same questions you answer every day. Same in the morning. I use other apps that will automatically track when you go to bed. This will automatically track your sleep as well to some extent, but I question some of its accuracy. It tells me I fall asleep within 1 minute almost each night. I know for a fact this isn’t true, I don’t know many people that fall asleep that quickly. Another issue I noticed is that this would wrongly affect the numbers on my other sleep app and even activity on my Apple watch some times. It didn’t happen all the time, but some days I would wake up with my activity bars closed 3 times over already for that day and about 1/5 of my sleep in my sleep app. Overall: The app also offer challenges, but I only attempted to do a couple. One of them was to stop taking naps during the week. However, it requires some real dedication to stick to the program. This may be good for someone with a routine schedule that doesn’t change much. People who don’t have much of dynamic schedule and who really want to improve their sleep. For other people such as myself who go out on weekends and sometimes during the week, and has an unpredictable schedule, its quite difficult to remember to start the sleep process through the app, answer questions before bed and when you wake up, especially when I’m absolutely not a morning person. If you’re serious about it, then I’d recommend the app but if you’re just curious or have a non-standard schedule it may not be the best for you.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sleep tracking
    Tech Insider Network Member

    Rated 3 out of 5 stars

    mixed results, try the app first for 7 days (free)

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really still undecided on the Philips Sleepsmart. It's coming up to a week and I have been following the program and guides while some nights I have slept better, others I have woken up exhausted. I really need about a month to make a final decision (wish I could edit this review in a month) but want to share initial thoughts... Despite the huge box, what you're really buying is a sleep diary and a code to unlock a 1 year app subscription. The app is a sleep coach and it does make you think more actively about your sleep quality, what may be causing problems, and helps you change your behavior. If you want it to work then it also takes discipline on your side. After all, it can only guide you, you have to change! What I MUST point out though is you have some other wearable like an Apple Watch, Fibit or similar you can connect the app to that to provide more integrated readings. So it does take advantage of any smart hardware you do have. I found this useful as the Philips SmartSleep system does provide more meaningful detail than Apple's Health kit. But the thing is to get the REAL value if you start discovering or what to treat other sleep-related issues you need you need to start buying extra physical hardware sold by Philips. For example, I snore (apologies to my partner) and while the app can kind-of help you really need to start paying for the snore monitor that makes you change position at night (an external thing you wear if you want to go to the next level). The app DOES record your snoring.... kind of embarassing... . This is where I think the kit would make more sense if it came bundled with something so I would get the "Smartsleep Snore Kit" If you're not sure if this is for you, I'd recommend downloading the app first as it has a free 7 day trial. Then work out if you need a 1 year subscription and if you do, then buy this. Just keep in mind you're buying a box with an app subscription and not any hardware. If you know what your issue is (like me, snoring) then you may be better paying more money straight away and buying the Philips Snoring Relief band that is sold by Best Buy. https://www.bestbuy.com/site/philips-smartsleep-snoring-relief-band-gray/6359515.p?skuId=6359515 and a final reminder again, if you get this you're buying an app subscription and nothing else. Don't be fooled by the size of the box... IMPORTANT TIP! the app subscription code is printed inside on the box (bottom right corner) so take care when opening the box and I'd recommend taking a photo if it as soon as you open the box. Once you register the subscription is connected to your account, but if you're like my home my partner is always keen to throw out boxes as soon as things are unpacked and you could find yourself losing your code before you get a chance to install the app!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Journal
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Interesting concept, poor execution

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Philips - SmartSleep Better Sleep Program 1-Year Subscription is a software/app driven experience designed to monitor and analyze sleep patterns to make recommendations to improve individual's sleep. I was surprised that there is really no tech involved unless you provide it. The box was huge compared to the instructions manual/journal and quarter-page QR code sheet where you download and subscribe to their app. Nothing else. It takes a minimum of 7 days to "calibrate" your sleep to the app just to get their recommendations. You will get a basic summary each morning but only recommendations and their "plan" after a full 7 days. I was using an Apple Watch for my tracker, which is a terrible partner to this product since most apple watches cannot last a full 24-hours on a charge. This meant I had to take off my watch before bed and charge it from the daily usage or risk it dying in the middle of the night. A Fitbit or some other type of tracker might work better if they have mulitple days per charge. I found this whole process to be cumbersome and frustrating. The final 7-day report was underwhelming at best. I have had similar results and findings from the Apple app and other free download apps. Nothing in the results really made the 7-days worth the hype and anticipation of "reclaim you sleep, reclaim your life." Go to bed at the same time and get up at the same time everyday is pretty common knowledge... I didn't need this app to tell me that. Who, in the modern day, has time to journal their sleep? Just seems out of touch with today! PROS - Interesting Concept - 1 yr subscription - App driven, requires smarthphone and a comparable wearable to be useful. CONS - Minimum of 7-days before you get any real results - App driven, requires smarthphone and a comparable wearable to be useful. - Not great companion with Apple Watch due to battery limitations. - Paper journal seems very outdated.

    No, I would not recommend this to a friend
    • Brand response from Philips Consumer Care
      Posted .

      Hi there,

      Thank you for sharing your review here with us. We're sorry to hear you’re not satisfied with the SmartSleep Better Sleep Program. We'd like to take a closer look at this for you to see how we can help.

      At your earliest convenience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247), and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
      Hope to speak to you soon!

      Kind regards,

      Philips Consumer Care PhilipsBrand-EN_US

  • Pros mentioned:
    Sleep tracking
    Tech Insider Network Member

    Rated 3 out of 5 stars

    sleep tracking app and journal

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all the box contains nothing but a small journal, a QR code to download the mobile app and a code for a one year subscription to the Smartsleep app. As for the app, it asks you several questions pre sleep and post sleep regarding your behavior which might impact your sleep and what you thought of your nights sleep. It asks you to track at least five days before it reports on your findings. Each night you open the app prior to sleep, answer a few questions and allow it to record sound. I used it 7 consective nights and it did a pretty good job tracking my sleep patterns. The report at the end of that period mainly consisted of items related to the feedback I provided in the app and duration of when I started and stop the sleep session. However it did record numerous snoring incidents which was both interesting and creepy. Unfortuanately I had a cold during the tracked sleep week, so snoring was probably more pronounced than usual, although still concerning. I have a mouthpiece I sometimes use at night, however being sick I did not have a chance to use it. It will be interesting seeing what another week of tracked sleep sessions reveal when I'm not sick and use the mouthpiece. As for the app it is slickly done and interfaces with several health monitoring devices like FitBits and various smart watches, I did not utilized this functionality. Overall this is a decent sleep tracking solution, however wish it came with some type of tracking hardware, seems a bit much for what you get. There are other free or nearly free mobile apps that perform the same analysis.

    No, I would not recommend this to a friend
    • Brand response from Philips Consumer Care
      Posted .

      Hello,

      Thank you for your feedback and we hope you get well soon!

      The program was created in partnership with sleep experts based on the principle of cognitive behavioral therapy and it is largely on providing tasks or exercises customized to your personal sleep habits. As such, there are no predefined tracks. The Better Sleep Program supports in retraining yourself for better sleep without the use of medication or supplements.

      At Philips, we believe everyone can take charge of their sleep and want to support you in your journey. If you have any additional product related questions or concerns, please feel free to reach out to Philips Consumer Care at 844-669-9935, Monday-Friday from 9 AM EST to 5 PM EST.

      Best,
      Philips PhilipsBrand-EN_US

  • Pros mentioned:
    Sleep tracking
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Sleep advice and guidance

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've worked hard to overcome a lifelong problem with sleep. I've managed to get to a point where I can fall asleep fairly easily, but if I wake up (when I wake up), it's very hard to fall back asleep. I picked up the SmartSleep Program to overcome that problem. The system came with a sleep diary (that includes suggestions, tips, and advice), and an app. The app has you complete a 7 night sleep assessment and a questionnaire. From what I can tell, you must complete the questionnaire before you finish the 7 night sleep assessment because the questionnaire locked for me once my 7th night had been logged (which is frustrating). Once the assessment is complete, the app notes challenges, offers suggestions, and even provides videos. You need to log your nightly sleep experience and it will keep statistics, showing trends and compare you with aggregate groups. I use an iPhone and have an Apple Watch. The SmartSleep app is installed on my iPhone. I tried once to link my watch with the app on my phone to get my nightly log automatically, but I wasn't able to figure it out (make of that what you will. I plan to try again once I'm further along on the plan). For those of us who suffer from sleeping challenges, this program isn't going to be a silver bullet that fixes everything in a night or two, but the system does give users a path towards that end. The System empowers users to be more mindful of their habits, and offers reminders and instructions in a timely way. It's going to take work, but, over time, I'm certain that my sleep will improve. I've given the system 4 stars. I took 1 star away because I wasn't able to finish the questionnaire once I logged my 1st 7 nights of sleep; and because I wasn't able to link my watch and the app on my phone (both were my fault, but the SmartSleep people could have made things easier and more obvious). I would recommend this to problem sleepers who are willing to give it a serious chance and work through at least a month. It gets easier, but it's a lot of work at the start.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sleep tracking
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Experience the Best Sleep You've Ever Had

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Philips - SmartSleep Better Sleep Program is an innovative and simple way to improve your sleep by guiding you through exercises that are essential for achieving a better night's rest. The app is easy to use, and the program does not take long to analyze your sleep behavior and start to make suggestions. It's also really cool that the app presents you with challenges designed to establish new habits. It makes the experience fun and interactive. I recommend the Philips - SmartSleep Better Sleep Program.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Huh, it's just an app

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first impression of the SmartSleep system. I was curious to see if this would help me understand why my sleep patterns are so bad. I received the package and upon opening the box, I was underwhelmed to say the least. It was just an inexpensive spiral journal with a QR code. That's a pretty expensive iOs or Android app. Ok, so let's see what it has to offer. I download and install the app on my original Pixel phone and enter the needed information. I then see I can connect my Fitbit Charge 2 to it and so I do that. Really easy to do, just log in to my Fitbit app and the Philips app asks for permissions. Wow, so lets see if this will give me more information that the Fitbit app. Guess what...nope, I don't see any additional information about my sleep. The results are what I enter when I wake up. It asks a few questions upon waking and that's what your results are..nothing extra. The graph it shows is identical to the sleep results in the Fitbit app...ugh. I tried it for 3 nights before submitting this review just in case it needed the multiple results, but that didn't seem to do anything. The daily results page says to wait for the app to download the Fitbit results, but I'm still waiting for the first day, let alone all three days. There's a sync icon in the middle of a cloud that you would think you should tap to get it to sync, but again...it doesn't do anything. I'll update this review should it update or if by using it for a week gathers better sleep info. So as to how I feel about the app. It's doesn't add anything to the tools I use already, so why bother. The information is useful to someone that doesn't have another program already giving you results, but if you use a Fitbit with sleep info, this won't be of any further benefit, at least in my opinion. It works, but doesn't give me what I was hoping for. I wouldn't recommend it to anyone as it doesn't come with any hardware and the hardware one would use usually comes with an existing app. Rather disappointing...again IMHO.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Eh...not impressed yet

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not sleep well. Never really have. I got this to help me to understand and fix this. Ain't happening with just this. All the info I entered. Was my day stressful? Did I take a nap? Did I have caffeine? After the 5 or 7 days the 'report' simply regurgitated this in a new form compiled from the days I entered it. The only thing this app did was record me sleeping...and snoring. I used the Philips Snore Relief Band with it in hopes of seeing a correlation between the amount of snoring and wearing of the band...nothing. My snoring was the same and my sleep quality and quantity was still horrible. The report also told me I need to sleep later in the morning. I get up at 4:15am for a reason...its called my job. And, it told me to go to bed later than I normally do. I am usually asleep by 8:30pm and this told me to change my bed time to 9:30. I have tried a few things to help me get better sleep and so far nothing has helped. The hardest thing about this is remembering to turn it on. The best part was when I had a nightmare and it recorded me growling in my sleep.

    No, I would not recommend this to a friend
    • Brand response from Philips Consumer Care
      Posted .

      Hello,

      Thank you for your feedback, it's great to read that you discovered 2 of the SmartSleep products already the Better Sleep Program and the Snoring Relief Band.

      You're clearly on a path to better sleep!

      The Better Sleep Program uses behavioral methods to help guide users to adopt habits that allow them to fall asleep faster and sleep through the night. Going through this process takes practice. When new habits are adopted better sleep follows. Before the personalised assessments (weekly challenges) are given to you, it will collect data from you about your sleep during the assessment phase. The reports you get after every challenge will be more and more tailored on the changes you are establishing in your sleep routine!

      We understand that it's frustrating to be forced to wake-up later than your job allows you, so the program allows you to change the recommended wake-up time to fit your schedule. When your next challenge begins feel free to update the wake up time in your challenge settings window by clicking on the right facing arrow.

      While the Better Sleep Program will help you to work on the quantity of sleep you get, by incorporating new sleep behaviors, the Snoring Relief Band will identify when you lie on your back and nudge you to roll over to prevent snoring on your back. The sensor has a 7 session adjustment period where it will increase the number of times it will vibrate. Most users report to see results after 1-2 weeks, where rolling to the side becomes part of the sleep routine and back snoring is reduced.

      So both products need some time to fully experience the benefit from it. Don't worry if it's not easy in the beginning (especially when you work with both products), change needs time, but hopefully soon you will start noticing the improvements you make!

      Should you have any additional product related questions or concerns, please feel free to reach out to Philips Consumer Care at 844-669-9935, Monday-Friday from 9 AM EST to 5 PM EST. In case you have (technical) issues with teh Better Sleep Program app, you can directly contact the customer support team via the app ([email protected])

      Best,
      Philips PhilipsBrand-EN_US