Customer Ratings & Reviews

Hi Disappointed.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Battery Doorbell Plus right away. The features and technology provided by the Ring Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We would love to work with you to ensure your device is working as intended.

It sounds like you have some concerns with the performance of your device. Sometimes rebooting your device will resolve any issues you are experiencing. Follow these steps to reboot your device in the Ring app:

Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the device you want to reboot.
Make sure it's connected to wifi.
Tap the Device Health tile.
Scroll down to Reboot This Device and confirm your selection.
Give your Ring device a few minutes to start up.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JobannyB.

Thank you for taking a moment to share your feedback with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Battery Doorbell Plus right away. It is critical for a home security device to have enough power to keep your device online and ready to protect you. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like there is some confusion regarding the installation of the Ring Battery Doorbell Plus. It is a battery-powered device, but it can also be connected to an existing doorbell system with a hardwired transformer (8 to 24 VAC, 50/60 Hz, 5 VA to 40 VA).

Before you start installing your doorbell, make sure to shut off the power at the breaker. If you're not sure which breaker controls your doorbell, turn off your home's master breaker or contact an electrician.

Once power is turned off, remove your existing doorbell button from the wall and disconnect the wires. Your Ring doorbell is compatible with doorbell systems supplying 8 to 24 VAC at 50/60 Hz and 5 VA to 40 VA. Visit our support center for additional installation guidelines.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Cfox.

Thank you for taking the time to share your experience with us.

We know how vital it is for your Ring Battery Doorbell Plus to notify you of motion at your door. The Ring Battery Doorbell Plus is designed to notify you of visitors when they ring your doorbell, as well as when they enter the motion zones you have set up. We would love the opportunity to work with you to ensure your device is set up for optimal performance so that you get notified of the motion you want to.

It sounds like your device is not detecting the motion that you want it to. For the best results, you will want to mount the doorbell about four feet (1.20 meters) above the ground. If your device is mounted on angled siding, atop a set of stairs, or higher than four feet, a wedge kit can be used to angle your device down for a better view and more accurate motion detection. Visit our support center for more information on installing your device for optimal performance: https://ring.com/support/articles/w16wi/Installing-Ring-Battery-Doorbell-Plus.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site, https://community.ring.com/, today.

All the best,
Nicole from Ring.

Hi Francis.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Battery Doorbell Plus capture all the correct motion events. The Ring Battery Doorbell Plus was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".


If any additional information is needed regarding your Ring Battery Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi ADHD. Thank you for taking the time to share your experience with us. Consistent and dependable motion alerts are an essential feature for the Ring Battery Doorbell Plus to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. Please know that we are here to assist and are confident that together we can find a solution.

It sounds like the device is not detecting motion as you expected. Thank you for your diligence and commitment in working with our community support towards resolving this matter. This camera uses Adjustable Motion Detection and runs using passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distance. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Battery Doorbell Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi None.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to rely on the alerts to know when someone is at your door is an essential feature of the Ring Chime. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the abilities of the Ring Chime. When plugged into a standard wall socket, the Chime produces an audio signal whenever you receive an alert from a Ring device for motion and doorbell announcements. While you can connect multiple Ring devices to a single Ring Chime, at this time, the Ring Chime cannot use different tones for different Ring devices. As a remedy, you could install multiple Ring Chimes and only connect one Ring Video Doorbell to each, or you could connect your Ring Video Doorbells to compatible Alexa-enabled devices to receive notifications.

We are constantly striving to improve our products, and your feedback is an invaluable part of that process. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi BenjaminS.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Battery Doorbell Plus capture all the correct motion events. Consistent and dependable motion alerts are an essential feature for the Ring Battery Doorbell Plus to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. We want to work with you to make sure we get this feature working as intended. We are confident we can resolve this together today.

It sounds like you have some concerns with the motion detection features of your device. Smart Alerts is a motion detection feature you can use on your device to distinguish between people and other motion. If you only enable person detection and the camera is unable to identify whether a motion event contains people due to lighting, weather, or other conditions, you may see a motion alert on your timeline.

Follow these steps to enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap Done.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi DianaH.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless ordering, setup, and installation process, as this allows you to start using your Ring Battery Doorbell Plus right away. The features and technology provided by the Ring Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. Please know that we take your peace of mind seriously, and we are here to assist in finding you a resolution.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

If you are installing your doorbell without connecting to an existing in-home chime, please follow these steps: 1. Optional: Install the corner mount. If installing on a wood surface, screw the bracket directly into the wall. If installing on a masonry surface, mark two screw holes using the bracket as a guide. Drill pilot holes using a 1/4" drill bit. Insert the wall anchors from Bag C, then drive the medium bracket screws through the bracket into the wall anchors. WARNING! Only use the included corner bracket screws when securing the corner bracket. CAUTION! Do not drill or drive screws into your home's electrical wiring. 2. Mount your doorbell to the wall or corner bracket. Remove the short mounting screws from Bag A. If installing on a wood surface, screw the doorbell directly into the wall. If installing on a masonry surface, mark 4 screw holes using the doorbell as a guide. Drill pilot holes using a 1/4" drill bit. Insert the wall anchors, then drive the short mounting screws through the mounting plate into the wall anchors. If using a corner mount, use the short bracket screws from Bag C to secure your doorbell to the bracket. WARNING! Only use the included corner bracket screws when securing the corner bracket. WARNING! Only use the included wall mounting screws when securing the doorbell. CAUTION! Do not drill or drive screws into your home's electrical wiring. 3. Insert the battery and secure the faceplate. CAUTION! If you use the wrong screws to secure the faceplate, you could damage the battery during installation, create a fire hazard, and be seriously injured. DO NOT USE any screw other than the included short security screws when securing the faceplate. Lastly, use the included screwdriver to insert and tighten one of the security screws from Bag B. Your Ring doorbell is now ready to use.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Thank you,
Melissa from Ring.

Hi DavidL.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Battery Doorbell Plus capture all the correct motion events.The Ring Battery Doorbell Plus was designed to capture motions based on your specifications to help keep your home secure. We are here today to provide you with information to assist you in finding the best solution for your home’s environment.

It sounds like your Ring Battery Doorbell Plus is not picking up the motion you are wanting it to. The Ring Battery Doorbell Plus offers advanced motion detection and customizable motion zones. For optimal performance of these features, you will want to mount the doorbell about 4 feet (1.20 meters) above the ground. If your device is mounted too high, you may not get the motion detection you are looking for. A wedge kit (sold separately) can be used to angle your device down. This is helpful if your device is mounted higher than 4 feet (1.20 meters) above the ground, if it is installed on angled siding, or if your entryway is atop a set of stairs.

Once you've confirmed your device is mounted at the proper height for optimal performance, if you are still having trouble with motion detection, we invite you to reach out to our support team. We would be happy to assist further in finding the optimal settings for your home's environment.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Redrum,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Doorbell Plus right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

In this particular case, we'd suggest you reach out to our customer service team in order to troubleshoot this issue. Here is a link to our help center: https://ring.com/support/contact-us.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Doorbell Plus device.

Thank you,
Alexis with Ring

Hi Tshally.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Battery Doorbell Plus capture motion events as intended. The Ring Battery Doorbell Plus was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the missed motion issue you mentioned in your review.

It sounds like the device is not performing as expected in regards to motion detection. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. If you have already increased the sensitivity, as mentioned in your review, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Battery Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi FlavioC.

Thank you for taking the time to share your experience with us.

At Ring, we understand it is essential to have your Ring Battery Doorbell Plus online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with information to assist you in finding the best solution for your home’s environment.

It sounds like your Ring Battery Doorbell Plus wifi signal is not very strong. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Follow these steps to check wifi signal strength—or RSSI (Received Signal Strength Indicator)—in the Ring app:

Open the Ring app.
Tap the Menu (☰).
Tap Devices and select the Ring device you'd like to check.
Tap the Device Health tile.
Under the Network section, look for Signal Strength.
If the RSSI value listed is green, your device has a strong signal. If it is grey, amber, or red, it may have a moderate to weak signal.
The larger the number after "RSSI-" the weaker the signal.
For example, a device displaying "RSSI-36" has a stronger signal than a device showing "RSSI-64."

If you have a poor wifi signal, visit our support center for tips on how to improve it.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JSON.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Battery Doorbell Plus is a valuable feature of the Ring Home Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are concerned with the need for the Ring Home Plan subscription in order to view and save recordings from the device. At Ring, we work hard to be completely transparent in both our products, and the optional services in which we provide. The Ring Home Plan is mentioned on our Ring packaging, on our website, and in the welcome email you received upon setting up your device. Your Ring products provide their standard features (instant alerts, live view, and two-way talk) without any subscription. Ring Home Plans offer downloading and sharing video capabilities, for those who want them.

If any additional information is needed regarding your Ring Battery Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.

Hi HollyK. Thank you for taking the time to share your experience with us. Consistent and dependable motion alerts are an essential feature for the Ring Battery Doorbell Plus to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. Please know that we are here to assist and are confident that together we can find a solution.

It sounds like the device is not detecting motion as you expected. Thank you for your diligence and commitment in working with our community support towards resolving this matter. This camera uses Adjustable Motion Detection and runs using passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distance. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. If you find that your camera is missing some motions, please set the Motion Frequency to 'Frequently'.It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

We agree that your Ring Battery Doorbell Plus should notify you when someone is at your home consistently and reliably. Please reach out to us at https://community.ring.com/ for additional tips and support! Our top priority is ensuring the motion detection is meeting your needs.

Thank you,
Melissa from Ring.

Hi Gna22.

Thank you for taking the time to share your experience with us.

We understand how important it is to have longevity in a battery-powered security device. Being able to rely on your Ring Battery Doorbell Plus for extended periods of time is essential in protecting your home, especially if you are gone for extended periods of time. We would love the opportunity to work with you to ensure your device is set up for optimal performance.

It sounds like your device's battery is draining more quickly than expected. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. To see what features may be draining your device's battery, you can go to Power Settings in the Ring app. To access Power Settings, open the Ring app and follow these steps:

Tap menu (≡) on the top left of the Dashboard.
Tap Devices
Tap the individual device you want to check
Tap Power Settings to check your Battery Level percentage and Feature Power Usage
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi ChristyP.

Thank you for taking the time to share your feedback with us.

We understand how critical it is for your hard wiring to function as intended in order to supply power to your Ring Battery Doorbell Plus. It is critical for a home security device to have enough power to keep your device online and ready to protect you. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like your device is not receiving enough power to stay charged. When connecting to an existing doorbell system, it should be hardwired to a transformer rated between 8 and 24 VAC, 50/60 Hz, and 5VA to 40VA. When your Ring Battery Doorbell Plus is wired to your home's electricity and receiving power, the ring on the front of the device will display a solid white light. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi GailTeicher, I understand the importance of having your Battery Doorbell Plus ring your internal chime kit. While this is a battery powered Ring Doorbell, it can be hardwired to an existing doorbell circuit to ring a compatible chime kit. You can reference the installation instructions here https://support.ring.com/hc/en-us/articles/13096312125332. Once the doorbell is properly installed, it should ring your chime kit when someone presses the button. If you still have questions, feel free to ask other neighbors on the Ring Community at https://community.ring.com/. Best, Ashley from Ring.

Hi RichardD. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Battery Doorbell Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Battery Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your device is not performing as expected. Ring Battery Doorbell Plus is Ring’s upgraded smart doorbell with super clear HD+ video and expanded head-to-toe field of view. From package deliveries and motion detection to visitors, you’ll see it all from wherever you are right in the Ring app.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Battery Doorbell Plus functioning as intended.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.
Follow the steps in the Ring app to reconnect the doorbell to your network. To reconnect a Ring video doorbell to your wifi network: Open the Ring app. Tap the menu (≡). Tap Devices and select the doorbell or camera you'd like to reconnect to wifi. Tap the Device Health tile. Under Network, tap Change Network and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you, Melissa from Ring.

Hi AjayK.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Battery Doorbell Plus to notify you of visitors. Being able to rely on alerts from your device is an essential feature of the Ring Battery Doorbell Plus. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like you have some concerns with the Ring Battery Doorbell Plus not triggering your internal chime kit. The Ring Battery Doorbell Plus can be hardwired to an existing compatible doorbell system with a transformer rated between 8 and 24 VAC, 50/60Hz, 5VA to 40VA. Once wired to a compatible chime kit, you will want to configure your doorbell chime in the Ring app. To do this, follow these steps:

Open the Ring app.
Select your Ring Battery Doorbell Plus.
Select the "Device Settings" tile.
From the menu, click on "In-home Chime Settings."
This will prompt you with two options: "Automatic Chime Detection" and "Advanced Settings."
Follow the instructions provided to properly configure your home's chime kit.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi DavidJ.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless installation process, as this allows you to start using your Ring Battery Doorbell Plus right away. What you describe is not the experience we want you to have. Rest assured, we hear you and are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this installation concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.