Customer Ratings & Reviews

Hi Eaguilar,

We understand how important it is to fully understand a product's features prior to making a purchase. The floodlights on this camera are intended to provide a powerful way to illuminate your home in the dark. This way, you obtain crystal clear video at night, and deter potential intruders on your property. Our team is here to shed some light on the color temperature of these lights.

On our product page listings, we let our users know that Floodlight Camera Wired Pro features two 3000° Kelvin with 2000 Lumen floodlights. Kelvin is the base unit of temperature used to measure light "temperature" or "color".

You can find this and other technical info towards the bottom of our product pages under the "Tech Specs" Information about the lights can be found under the "Features" section of "Tech Specs".

As a leader in home security, we are always striving to educate our customers on our products capabilities. You can learn more about your Ring Floodlight Camera Wired Pro by visiting the link below.

https://support.ring.com/hc/en-us/articles/360059101391-Ring-Floodlight-Cam-Wired-Pro-Information

If you have any additional questions or concerns, please don't hesitate to reach out in our Ring Community forum: https://community.ring.com/.

All the best,
Marlom at Ring

Hi Connie.

Thank you for taking the time to share your experience with us.

We understand the importance of having clear audio and video from your device, as well as the device picking up the motion you are wanting it to. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We are here today to provide information to ensure your device is performing optimally.

It sounds like your device is not performing as expected. The Ring Floodlight Cam Wired Pro offers 1080p video with HDR, advanced motion detection, customizable motion zones, and customizable privacy zones. If you experience pixelated video or poor audio quality, this could be due to poor wifi speeds. We recommend following the steps below to test your wifi speeds:

Turn off your mobile phone’s cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Tap Device Health.
Under Tools, tap Test Your Wifi.
Tap Start to run a test that will measure your upload and download speeds.
Both upload and download speeds should be at least 1 Mbps or greater, but 2 Mbps or above is ideal.

Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, then you might consider replacing your router (especially if it's older than five years). Contact your internet service provider to learn more about getting newer equipment and faster speeds.

All Ring Video Doorbells and Security Cameras use Advanced Motion Detection, with benefits such as:

Customizable camera motion zones.
More accurate motion detection.
Reduction of unwanted motion alerts so you can capture only what matters most.

If you are receiving notifications for more motion than you are wanting, we recommend adjusting the settings in the Ring app. Visit our support center for additional information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Nothappy,

Thank you for taking a moment to leave your review on the Ring Floodlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Jackie,

Thank you for taking the time to share your experience with us, we appreciate it. The Ring Floodlight Cam Wired Pro is our most advanced outdoor camera with next-level security features. The Floodlight Cam Wired Pro has Advanced Motion Detection, Customizable Motion Zones and Customizable Privacy Zones that are controlled from the Ring app. In addition, the Floodlight Cam Wired Pro has new advanced features including radar-powered 3D Motion Detection, Bird’s Eye View for more precise motion alerts., Audio+, a 110db security siren, dual-band wifi compatibility, is compatible with Amazon Sidewalk, and has an array microphone that limits sound detection. Rest assured, we are here to provide you with some tips and tricks to resolve the video quality issues you are experiencing.

Poor video quality is almost always caused by some sort of wifi issue. This article will explain how to test for, diagnose, and fix many of the most common video issues you may experience: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your new Ring Floodlight Cam Pro device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring

Hello AndrewM

Thank you for sharing your concern. We know how important it is for the motion detection on your Camera to work correctly. Here are some steps to try when looking to fix this type of concern:

- Adjust your Motion Zones on your Camera: https: //bit.ly/3YgI5Gg.

- Increase your Motion Sensitivity: https://bit.ly/3ER3rDj

- Enable Smart Alerts and verify you have the option Person toggled on: https://bit.ly/3ZuLthO.

- Verify your Camera has a good signal strength, also known as RSSI: https://bit.ly/3YgsiHy.

Best Wishes
Ivan from Ring

Hi LeslyS.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Pro to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Floodlight Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Floodlight Cam Pro is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Floodlight Cam Pro functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the camera to your network. To reconnect a Ring Floodlight Cam Pro to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

For more information on your Ring Floodlight Cam Pro, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hello Frank,

Thank you for taking a moment to leave your review on the Ring Floodlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Junito777,

The Floodlight Cam Wired Pro has Advanced Motion Detection, Customizable Motion Zones and Customizable Privacy Zones that are controlled from the Ring app. In addition, the Floodlight Cam Wired Pro has advanced features including radar-powered 3D Motion Detection, Bird’s Eye View for more precise motion alerts, Audio+, a 110db security siren, dual-band wifi, is compatible with Amazon Sidewalk and an array microphone that limits sound detection.

DIY installation of your Ring Floodlight Cam Wired Pro is intended to be a relatively easy process. However, as the Floodlight Camera requires a junction box as well as wiring up live wires, it's recommended you hire a licensed electrician to install the Floodlight Cam. The Ring Floodlight Cam should be connected to a 100 VAC~240 VAC 50/60 Hz power source.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hi frmCrts. Knowing you can rely on your Floodlight Cams to be aware of what's going on at your home is an important concern. If your Floodlight Cam Wired Pro is disconnecting from wifi, it may not be receiving as strong of a signal as your other Floodlight Cam. I'd suggest reviewing the RSSI on the Device Health page to see if the new Floodlight Cam is receiving a strong and stable signal. You can learn more about how to improve the signal in this Help Center article: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength. If that doesn't help, try looking around the Ring Community at https://community.ring.com/ to find solutions from other neighbors. All the best, Ashley from Ring.

Hello BearFox,

Ring understands the importance of having your Ring Floodlight Cam Wired Pro online and working so you can keep your home secure. We know you rely on your Ring Floodlight Cam Wired Pro to keep your home secure. We will be more than happy to help you with this today.

A Chime Pro is a great solution if you want to extend wifi to your Ring devices. Generally, a single Chime Pro can effectively improve connectivity to your Ring devices in a two to three bedroom home, or if your devices are located close together.

For larger homes, with devices located farther apart, you may need to consider purchasing a mesh network system like the eero network. A regular wifi network distributes the wifi signal from a single point, your router. The further the signal has to stretch away from the router, the weaker it becomes. A mesh network has multiple wifi distribution points that keep the wifi signal strong from different distribution points.

Also Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hi AnthonyF.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Floodlight Cam Wired Pro capture all the correct motion events. Consistent and dependable motion alerts are an essential feature for the Ring Floodlight Cam Wired Pro to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property and have the lights activate as needed.

We are happy to provide you with more information on the motion sensitivity concern mentioned in your review. The Ring Floodlight Cam Wired Pro was designed with customizable motion settings. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. If you do not wish to receive notifications for motion events, simply toggle off the "Motion Alerts" tab on the device's page in the Ring app. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is picking up too much motion, we recommend lowering the "Motion Sensitivity" under the "Motion Settings" tab. It is important to ensure that you have the proper motion settings in place for your environment. This also includes changing the "Motion Frequency" to "Regularly" or "Periodically" in the Ring app.

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app.
To enable "Smart Alerts", please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

In regards to light settings, please follow these steps in the Ring app to adjust the Light Sensitivity:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Spotlight Cam Plus that you want to adjust.
Select "Device Settings."
Select "Light Settings."
Adjust the slider to the right or left to change the sensitivity.

If any additional information is needed regarding your Ring Floodlight Cam Wired Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi VCollins.

We understand how important it is for your Ring Floodlight Cam Pro to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Floodlight Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We would like to ensure you are getting the most from your device.

I am excited to announce that the Ring Floodlight Cam Pro now offers 2K video resolution. 2K video has higher definition and sharper image quality than standard 1080p resolution. If you compare 2K images to 1080p resolution, you’ll see crisper, more distinct definition in images.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hello sewclarie.

Thank you for taking a moment to leave your Ring Floodlight Cam Wired Pro review. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the consistency, reliability, and user friendly benefits of having a Ring security device installed! Floodlight Cam Wired Pro has Advanced Motion Detection, Customizable Motion Zones and Customizable Privacy Zones that are controlled from the Ring app. In addition, the Floodlight Cam Wired Pro has advanced features including radar-powered 3D Motion Detection, Bird’s Eye View for more precise motion alerts, Audio+, a 110db security siren, dual-band wifi, is compatible with Amazon Sidewalk and an array microphone that limits sound detection.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Floodlight Cam Wired Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Michael,

The Ring Floodlight Cam Wired Pro is our most advanced outdoor camera with next-level security features. The Floodlight Cam Wired Pro has Advanced Motion Detection, Customizable Motion Zones and Customizable Privacy Zones that are controlled from the Ring app. In addition, the Floodlight Cam Wired Pro has new advanced features including radar-powered 3D Motion Detection, Bird’s Eye View for more precise motion alerts., Audio+, a 110db security siren, dual-band wifi compatibility, is compatible with Amazon Sidewalk, and has an array microphone that limits sound detection.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's vital that the camera meet your needs and expectations. We would love to investigate this concern further with you, please feel free to check out our community forum at https://community.ring.com/ for some additional tips and support!

Thank you,
Alexis with Ring

Hello Andrew,

We know how important it is to have peace of mind when it comes to your home security and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

One of the most important measurements in your Ring security network is the strength of your wifi signal. You may run a special connectivity test at any time to see if a bad wifi connection is responsible for problems with your device. We have included step by step instructions below:

-Open Ring app
-Hamburger Menu/ 3 Lines
-Select Devices
-Select a Ring device
-Select Device Health
-Select "Test your Wifi" under the Tools Section
-Tap "Start test
-Once the test is done, Enter your Results from the Speed test

Sometimes, even with high internet speeds, the connection is not as strong at the location of the Ring device.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Floodlight Cam Wired Pro or any other Ring product.

Thank you,
Antonio from Ring

Hello VijayS, 

You are correct; your Floodlight Cam Wired Pro must be installed on a 4" round UL-listed weatherproof electrical box. Installation by a qualified electrician may be required in your area. Refer to your local laws and building codes before performing electrical work; permits and professional installation may be required by law. 

Here are step-by-step directions for checking your device's WiFi signal strength: https://ring.com/support/articles/2ki93/Checking-Your-Ring-Device-Wifi-Signal-Strength. If you are getting less than 2Mbps, you can still enjoy the Ring experience, but you may notice lower video or audio quality or potentially delayed notification when using your device. 

Ring Community was introduced in March 2019 to assist in providing our neighbors with the most recent news and instructive material. You can visit https://community.ring.com/ to get advice and tricks from other Ring users. Through this peer-to-peer platform, our neighbors can help one another resolve their difficulties by exchanging opinions and first-hand experiences.

Thank you, 
Alexis with Ring

Our first peer-to-peer community forum, Ring Community, enables users to assist one another and exchange opinions and Ring-related experiences. If more information is required regarding your concerns, we encourage you to contact us at https://community.ring.com/.

Thank you,
Alexis from Ring

Hi Ralph.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Floodlight Cam Wired Pro online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you are experiencing connection issues with your device. Usually, a device falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router.

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, red colors are indicators of your device connection. Green is good, red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

Check your mobile device's signal.

If your mobile device has one or two bars, this could be causing issues to access your Ring device. For best results, make sure you're connected to wifi, from wherever you are.

We have listed the steps below for how to check your wifi speed:

Most internet service providers range from 100-400mbps (megabytes per second) for download speed and 10-100mbps for uploading. We recommend testing your internet connection 15 feet from your wifi router, using websites like this one.

If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

If any additional information is needed regarding your Ring Floodlight Cam Wired Pro, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.

Hello schotzi,

We appreciate you sharing your user experience with us regarding the Ring Floodlight Camera. We understand how important it is for your device working as intend. The Ring Floodlight Camera was intended to provide you with peace of mind in your home security, so you can rely on consistent alerts 24/7. Rest assured, we are here to provide you with a solution to your concern.

After reading your review, it seems that you are having trouble with your Ring Floodlight Camera connecting to your wifi. If this is the case, we recommend power cycling the device. To power cycle, turn off power to the device for 30 seconds and then turn the power back in. Once this is done, your device should reboot and work as intended. If the issue persists, we’d suggest reviewing this helpful article for network changes you can make to ensure your device has a solid connection consistently: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hi mac1. I understand wanting to find an installation method that works best for your home. You can find the installation instructions for the Floodlight Cam Wired Pro in this Help Center article here: https://support.ring.com/hc/en-us/articles/360059068632-Installing-Your-Ring-Floodlight-Cam-Wired-Pro-. If you have any other questions, feel free to browse the Ring Community at https://community.ring.com/ to find answers from other neighbors. All the best, Ashley from Ring.