Customer Ratings & Reviews

Hi Liban. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Indoor Cam (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Indoor Cam (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as intended. Indoor Cam is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Indoor Cam features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, a built in siren, a power cable/adapter, and an included removable Privacy Cover. A tone will sound when the cover is secured and active.

If your Ring Indoor Cam (2nd Gen.) isn’t working after you plug it in, we recommend following these steps:
Try another outlet in case the one you’re using may be faulty or associated with a light switch.
Make sure the micro-USB cord is securely attached to the port.
Press the reboot button or use the reboot feature in the Ring app if the camera is out of reach.
If the device remains unresponsive, press and hold the setup button on top of the camera for 10 seconds.
Allow a full 60 seconds for the camera to power back on after the reset is complete.

If you still have the device in your posession, we invite you to reach out to our Community for more information. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

Thank you,
Melissa from Ring.

Hi DogMom.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Indoor Cam (2nd Gen.) to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home.The features and technology provided by the Ring Indoor Cam (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are experiencing issues with the device in regards to installation and connection. Indoor Cam (2nd Gen.) is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Ring Indoor Cam (2nd Gen.) can be mounted anywhere indoors on its own stand or can be mounted to a wall or ceiling. We recommend that you follow these steps for wall and ceiling installation:
Slide down to unlock and remove the mounting plate.
Install the mounting plate.
Slide Indoor Cam onto mounting plate.
Adjust the camera angle.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

Usually, devices falling offline repeatedly is related to poor WiFi connectivity caused by signal fluctuations, channel congestion, or data loss. To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In edition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

If any additional information is needed regarding your Ring Indoor Cam (2nd Gen.), please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hey Best Buy customer

Thank you for sharing your experience with your Ring device. If your Ring device is not connecting to your WiFi, try some of the steps mentioned on this Help Center page: https://ring.com/support/articles/lk83m/Fixing-Repeated-In-App-Setup-Failures.

Best wishes
Ivan from Ring

Hi GregK.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Indoor Cam (2nd Gen.) online and working properly so you can keep your home secure. The features and technology provided by the Ring Indoor Cam (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not operating as expected. Indoor Cam is a small security camera specifically designed to be used indoors to foster security in your home. If your Indoor Cam (2nd Gen.) is not powering on after you plug it in, we recommend that you try these troubleshooting steps:
Try another outlet in case the one you’re using may be faulty or associated with a light switch.
Make sure the micro-USB cord is securely attached to the port.
Press the reboot button or use the reboot feature in the Ring app if the camera is out of reach.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Indoor Cam (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi JyounMa.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are concerned with the need for the Ring Home Plan subscription. At Ring, we work hard to be completely transparent in both our products, and the optional services in which we provide. The Ring Home Plan is mentioned on our Ring packaging, on our website, and in the welcome email you received upon setting up your device. Your Ring products provide their standard features (instant alerts, live view, two-way talk, and self-monitoring) without any subscription.

If any additional information is needed regarding your Ring Indoor Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Amilia from Ring.

Hi RWD3.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Indoor Cam (2nd Generation). Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the connection issue you mentioned in your review.

It sounds like the device is not operating as intended. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

For more information on your Ring Indoor Cam (2nd Generation), we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Amilia from Ring.

Hi BruceM.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Indoor Cam (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you. Our support team is available 24/7.

If you still have the Ring device in your possession, we invite you to reach out to us at our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Amilia from Ring.

Hi HeatherG.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Indoor Cam right away. The security features and technology provided by the Ring Indoor Cam are incredibly valuable to your peace of mind, and receiving a defective device is not the experience we want any of our neighbors to encounter during the purchase process. We would love the opportunity to provide you with a concrete resolution today.

It sounds like your Ring Indoor Cam is failing to connect to your home's wifi network. Below are some common causes and ways to resolve setup failure if you're receiving a 'Setup did not complete' message and cannot finish setup:

Your Ring device is too far from your wifi router. Ideally, your router should be within 20 feet of your Ring device. Try bringing the device closer to your router during setup.
There's a possible issue related to your wifi modem or router. Try rebooting your router and attempting the setup again.

If you've tried addressing the above troubleshooting steps and still cannot get your device connected, we invite you to visit our support center for additional wifi troubleshooting steps.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Mafioso.

Thank you for taking the time to share your experience with us.

We understand the importance of having a consistent wifi signal for the Ring Indoor Cam. Having a solid connection ensures you do not miss any activity around your home. We would like to provide you with solutions to the connectivity concerns you are experiencing today!

It sounds like your device fell offline and has not been able to reconnect. There are a number of things that can cause a wifi device to disconnect from your home network. Here are some of the top reasons why your Ring devices may be offline:

You recently changed your wifi network, wifi password, or internet service provider (ISP).
Your wired Ring device may not be receiving power, is unplugged, or the power is out.
Your Ring device may be too far from your wifi router.
Your Ring Chime Pro or wifi extender may be unplugged.

If you have checked the issues above and your device is still not connecting to your home's wifi network, please reach out to our support team for additional troubleshooting steps.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi GGarcia.

Thank you for sharing your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Indoor Cam right away. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to work with you to make sure we get your device working as intended. We are confident we can resolve this together today.

It sounds like your Ring Indoor Cam is failing to connect to your home's wifi network. We recommend restarting your router. If you still have issues connecting to your home wifi, try the steps below.

Make sure you're entering the correct password. Passwords are case-sensitive and do not include spaces. Your network password can often be found on the bottom or side of your router.

Make sure your password doesn't have any special characters. If your password contains characters like an asterisk (*), pound sign (#), or exclamation mark (!), remove them by changing the password in your router's settings. If you do not have access to these settings, contact your internet service provider to change the password.

Visit our support center if additional troubleshooting steps are needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Steve.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Indoor Cam (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there is some concern regarding the recording abilities of the Ring Indoor Cam (2nd Generation). If your wired Ring security camera detects a motion event and you have a Ring Protect Plan, your device will record the motion for a set amount of time based on your video recording length setting.

On most Ring wired cameras, the video recording length is set to auto. The Auto setting makes your recordings smarter, enabling your camera to record when motion begins and stop recording when it stops detecting the motion. Motion can be recorded for up to 120 seconds with this setting. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Ivan.

Thank you for taking the time to share your experience with us. At Ring, we strive for each of our customers to encounter a smooth setup and installation experience.
The Ring Indoor Cam (2nd Gen.) is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. Rest assured, we hear you and are here to offer you some help.

It sounds like the device is not performing as intended in regards to connection upon setup. We recommend that you reset the device by pressing and holding the setup button on top of the camera for 10 seconds. Allow a full 60 seconds for the camera to power back on after the reset is complete. Follow the steps in the Ring app to connect the device to your network.

If you still have the device in your posession, we invite you to reach out to our community for more information. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Blues.

Thank you for sharing this feedback with us.

We understand the importance of having quality home security devices. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to address the concern mentioned in your review.

It sounds like you have some concerns with the Ring Indoor Cam. The newest Indoor Cam (2nd Gen) features an enhanced mounting design, a power cable/adapter, and a removable privacy cover. A tone will sound when the cover is secured and active. It is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Indoor Cam features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, and a built-in siren.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi UnhappyS10.

Thank you for sharing your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Indoor Cam right away. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your device is not connecting to your home wifi. If you're having repeated issues setting up your Ring device—like connecting to the Ring device's temporary network or your home wifi—try the steps below to troubleshoot:

Test distances. Your Ring device may be too far from your router. If your Ring device is battery-powered, or if you can move it from the mounting location, try bringing it a few feet closer to your router before setup.

Reboot your modem or router. For optimal performance, we suggest rebooting once a month.

Make sure you're entering the correct password. Passwords are case-sensitive and do not include spaces. Your network password can often be found on the bottom or side of your router.
Make sure your password doesn't have any special characters. If your password contains characters like an asterisk (*), pound sign (#), or exclamation mark (!), remove them by changing the password in your router's settings. If you do not have access to these settings, contact your internet service provider to change the password.

If you are still having trouble after checking all of this out, visit our support center or contact our support team for additional troubleshooting steps.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi dee1.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi connection to your Ring Indoor Cam (2nd Gen.). Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the connection issue you mentioned in your review.

It sounds like the device is not operating as intended. To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

For more information on your Ring Indoor Cam (2nd Gen.), we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi SuzanneA.

Thank you for sharing your experience with us.

We understand how critical it is for your Ring Indoor Cam (2nd Gen) to notify you of meaningful motion events where the device is installed. Being able to customize the alerts you receive is an important feature of Ring devices. We are here today to provide you with information to assist you in finding the best solution for your home’s environment.

It sounds like your Ring Indoor Cam (2nd Gen) is giving you too many alerts when you are at home. With an active Ring Protect subscription, you have the ability to use the modes feature to control the behavior of your Ring security cameras, video doorbells, and alarm. The idea is to configure your cameras and doorbells to protect your home in different ways, depending on your current needs. For instance, if you are staying in for the night, you can set your indoor devices to 'Disarmed' and your outdoor devices to 'Home'. Your indoor movements won't trigger motion detection, while your doorbell and cameras outside will still alert you if motion is detected. Then, all of your devices, including Ring Alarm if you have one, will work as a single ecosystem with one tap of a button.

There are three different modes available to control the state of your home: disarmed, home, and away. Follow these steps to activate modes:

Tap the menu (≡).
Tap Settings.
Tap Enable Modes.
Tap the mode you want to configure.
Set how you want your devices to behave in that mode.

Visit our support center for additional information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi ChristineC.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless ordering, setup, and installation process, as this allows you to start using your Ring Indoor Cam right away. What you describe is not the experience we want you to have. Rest assured, we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this installation concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Adri.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We are here today to provide you with information to assist you in finding the best solution for your home’s environment.

It sounds like the Ring Indoor Cam is not what you expected. The Ring Indoor Cam is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. Indoor Cam features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, and a built-in siren. It is also compatible with connected Echo devices. The Ring Indoor Cam (2nd Gen) features an enhanced mounting design, a power cable/adapter, and an included removable privacy cover.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum today. We appreciate that you have chosen Ring to secure your home, and we look forward to providing you with a solution so that you have a device you can rely on.

All the best,
Nicole from Ring.

Hi WayneJ, I know it can be frustrating to encounter technical issues. Your Ring Indoor Cam shouldn't stop working after only 2 weeks. Make sure it is plugged into a working power outlet, then try performing a reset by holding down the setup button for 20 seconds. Attempt a new setup in the Ring app using the steps under Set Up a Device. That should do the trick for you. If it doesn't, you can find contact information for our support team here https://support.ring.com/hc/en-us/articles/360036196372. For any other questions or concerns, feel free to check out the Ring community at https://community.ring.com/ to see what other neighbors have to say. All the best, Ashley from Ring.

Hi JamesC.

Thank you for taking the time to share your experience with us.

We understand how important it is to have good video quality from your home security devices. Being able to rely on the video to clearly see visitors at your home is an essential feature of the Ring Indoor Cam. We would like to ensure you are getting the most from your device.

It sounds like you have some concerns with the video quality you are experiencing with your device. The Ring Indoor Cam is designed to provide up to 1080p HD video. If you’re seeing heavy pixilation in your video, this may be due to slow wifi speeds. We recommend following these steps to run a wifi speed test:

Turn off your mobile phone’s cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Tap Device Health.
Under Tools, tap Test Your Wifi.
Tap Start to run a test that will measure your upload and download speeds.
Both upload and download speeds should be at least 1 Mbps or greater, but 2 Mbps or above is ideal.
Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, then you might consider replacing your router (especially if it's older than five years). Contact your internet service provider to learn more about getting newer equipment and faster speeds.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.