Customer Ratings & Reviews
- Model:
- B09J1TB7TB
- |
- SKU:
- 6520147
Customer reviews
Rating 4.6 out of 5 stars with 178 reviews
(178 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Spotlight Cam Plus for its easy installation, video quality, and motion detection. They appreciate the clarity of the picture, the peace of mind it provides, and the reasonable price point. Some customers have experienced occasional offline issues, but overall, the positive feedback highlights the camera's effectiveness in providing security and surveillance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Coloration
Rated 2 out of 5 stars
Older Ring Cameras Have Better Picture Quality...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been staunch supporters of Ring products since the day they came on the market. I even retireded from a contractor that recommended and installed them. We currently own 14 Ring cameras in various forms. The new Spotlight Cam Plus (plug-in) is our first disappointment though. Compared to our other hardwired and plug-in units, the picture quality is subpar. The clarity, the coloration, and overall image quality is grainy, dull, and almost appears cloudy (yes, we took off the plastic lens protection). Attached are two photos of cameras that are eight feet apart on the end and corner of our house. The better quality camera is a Spotlight Cam Wired (1st Gen) and the other image is one of our new Spotlight Cam Plus cameras. Our internet service is excellent and all the cameras have great connections. Ring Customer Support replaced one of the cameras but the picture quality did not improve with the replacement. Hopefully, the poor quality imagery is not a trend as we would be reluctant to purchase additional Ring cameras if this is were to be the norm!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello WNCCaroline,
Thank you for taking a moment to leave your review rating on the Ring Spotlight Cam Plus. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Spotlight Cam Plus product. We look forward to hearing from you!
Thank you,
Alexis with Ring
Rated 2 out of 5 stars
A great opportunity that misses the mark…
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own several ring devices. This is our first plug-in spotlight cam though. That being said lets get to the good. It’s easy to connect. Installation was fairly easy and I had just enough cable to plug it in. If the power cable were 2 inches shorter it would have been a real issue. The camera’s picture quality is okay but could definitely be better. Now for the BAD! The camera mount that attaches to your house is fine. What’s not fine is the mount/camera ball clamp that attaches to that. It’s so cheaply made and the one screw that locks it to the mount feels like it does absolutely nothing. If someone pulled on the camera it would break right off. It’s absolute garbage to sum it up. They could have made it more solid or even made it and the base mount out of metal. Ring could have allowed for it to lock into both threaded inserts on the base as well instead of only the one. The ball-mount clamp is garbage and so are the screws that tighten the ball. No matter how much you tighten it, it just never seems tight enough. Then you get to a point where the tiny screw on the clamp starts to fall apart because they’re just junk. The USB-C cable that powers this unit is such a stupid design. I can only image it’s 100% the reason for the failures i read about. Water takes the path of least resistance and I can only think that the water gets into the usb-c slot and shorts out the board in some scenarios. Every time I adjusted the cable it pops right out. I’m going to silicone it in place today to try and combat that. I picked up a ring battery today to use as a backup power supply. It doesn’t look like there’s any way to enable that feature. I also absolutely hate that I can’t set a light zone like I can on my wired floodlight cam. I’m puzzled at why this feature was overlooked in this “new” plus version. I probably should have picked up another wired floodlight cam but thought it would look silly on the front of the house. All of that being said ring has clearly missed the mark once again and why is it my dashcams are 4k HDR but ring’s still not there yet. It makes me question their design/tech teams. Sounds like they should start listening to the customers.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Best Buy Customer,
Thank you for taking a moment to leave your review rating on the Ring Spotlight Cam Plus. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Spotlight Cam Plus product. We look forward to hearing from you!
Thank you,
Alexis with Ring.
- Cons mentioned:Reliability
Rated 2 out of 5 stars
Spot light camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My cameras stopped working after one year. Terrible product!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi FrankM.
Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The Ring Spotlight Cam Plus is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. Rest assured, we hear you and are here to offer you some help.
It sounds like the device is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Spotlight Cam Plus functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the doorbell to your network. To reconnect a Ring device to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the doorbell or camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.
If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!
Thank you,
Melissa from Ring.
Rated 2 out of 5 stars
Ring - Spotlight Cam Plus Outdoor/Indoor 1080p Plu
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is lacking. First one purchased it stopped working within 6-months and the replacement is now not working properly.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi RichardC.
We appreciate the time you have taken to share your Ring experience with us. We understand how important it is for your Ring Spotlight Cam Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we hear you and are here to offer you some help.
It sounds like your Ring Spotlight Cam Plus is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Spotlight Cam Plus functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds.
Follow these steps in the Ring app to reconnect the Ring Spotlight Cam Plus to your wifi network:
1. Open the Ring app.
2. Tap the menu (≡).
3. Tap "Devices" and select the camera you'd like to reconnect to wifi.
4. Tap the "Device Health" tile.
5. Under "Network," tap "Change Network" and follow the prompts in the app.
Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.
If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!
Thank you,
Amilia from Ring.
Rated 2 out of 5 stars
Ring-sportlight cam plus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like this product. It is not working as expected. I am going to return it
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Sri2021.
Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Spotlight Cam Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.
It sounds like the device is not performing as expected. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you, if needed.
If you still have the Ring Spotlight Cam Plus in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!
Thank you,
Melissa from Ring.
Rated 2 out of 5 stars
Not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting zones and sensitivity does not change anything, it picks up and alerts you for everything. Ring makes it extremely difficult to get warranty or repair.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi JohnE.
Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Spotlight Cam Plus capture all the correct motion events. The Ring Spotlight Cam Plus was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.
This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. If you do not wish to receive notifications for motion events, simply toggle off the "Motion Alerts" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is picking up too much motion, we recommend lowering the "Motion Sensitivity" under the "Motion Settings" tab. It is important to ensure that you have the proper motion settings in place for your environment. This also includes changing the "Motion Frequency" to "Regularly" or "Periodically" in the Ring app.
Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts", please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."
If any additional information is needed regarding your Ring Spotlight Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you,
Melissa from Ring.