Customer Ratings & Reviews
- Model:
- 8SW1S9-WEN0/B0C5QRYBJB
- SKU:
- 6375740
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the excellent camera quality, ease of use, and effective night vision of the Stick Up Indoor/Outdoor 1080p Wi-Fi Wired Security Camera. Many also found the installation straightforward and the price reasonable. However, some users experienced issues with battery life and connectivity. A few customers also noted that the speaker volume and field of view could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Do not purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read the ring community posts before proceeding. There is an issue with the latest software update for this product and it does not function. Ring is aware and as of 5/8/20 it has not been resolved. The issue has affected all ring stick up plug in cam’s For the last 6-8 weeks rendering them useless. The problem is that the app shows that the camera is at a “critical low battery” state even though they are Wired and plugged into an outlet. If you attempt to view the live feed the camera will shut down due to low battery. I am giving Ring a couple more weeks to resolve before returning fo a full refund. The only reason I gave 1 star is because it was easy to install and set up.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello FlyersFanSteve,
We appreciate you taking the time to share your experience with the Ring Stick Up Camera Wired. At Ring, we understand the importance of your device’s firmware working properly so that you can rely on it to connect to live view. The Ring Stick Up Camera Wired was designed to let you check in on your home at any time. We’d love to provide additional information to ensure your device is performing optimally.
It sounds like your device is not performing as intended after a recent software update. Your Ring devices are always getting better. The special software that defines the way they work (known as "firmware") is regularly updated with new features and improvements.
When you first set up a Ring device, it automatically applies any available updates. After that, it updates itself as needed during off-peak hours. While updating, AC-powered devices (such as your Stick Up Camera Wired) can be used, but performance can be temporarily affected. When the light on your device stops flashing or goes dark, the update is complete and your device is ready to use. If your device plugs into an outlet or PoE port, do not unplug it while an update is installing.
Here is a helpful support article that elaborates a bit more on the firmware update process for Ring devices: https://support.ring.com/hc/en-us/articles/115004599926-Updating-the-Firmware-For-Your-Ring-Devices.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your concern.
All the Best,
Nicole with Ring
These Cameras Are Junk! Please Avoid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I am writing this review because I am truly disgusted by these Ring cameras. I feel that the public needs to be warned about these devices before they make the same mistake I made. I Installed 2 of these cameras about 1 month ago at a clients house. The customer only wanted Ring cameras no matter how hard we tried to convince her to use a different product. This same house also has the ring doorbell so she wanted to see the cameras on the same app. So we installed them.... Since we installed these cameras we are constantly having issues. No playback, no livestream but playback works, etc.... So I knew these cameras were junk and she would have issues but the amount of issues is crazy. So besides the cameras being junk... somehow they are affecting the rest of the wireless devices in the house and messing with the networking. I don't know how to explain it but since these cameras were connected to the network the house loses internet 2 times a week. This has been my client for years and we never had any issues with networking in this house until these stick up cameras were installed. I tried everything including replacing router, replacing access points, use a different brand of access points, create a new SSID, Literally everything. Finally unplugged them and internet has worked great ever since. I am past the return period on these cameras so they are basically going to go in the garbage. I am leaving this review as a warning to others who may be considering this purchase. Please be cautious before purchasing these cameras. Take a look at Hikvision Cameras / NVRs or any other brand that makes quality POE cameras and NVRs. Some of those may require a professional installer to terminate the CAT5/6 cable but its worth it to avoid the issues you may have with the ring stick up cameras. For any installation over 4-5 cameras it will actually save you money over these junk "wifi cameras". The NVR is an extra expense but the cost per camera will be less. AND you will OWN your cameras and you will OWN your video storage. You don't own Ring cameras, AMAZON OWNS these cameras. You are just paying an upfront cost to rent this device. You will need to pay fees if you actually want to see your videos. If you want full length video clips you better get your credit card ready. One last thing... Doesn't amazon control enough of our lives? Lets stop giving them access to our security cameras. They already have enough data on all of us. They don't need to become the largest camera/surveillance vendor as well. BUY an actual camera setup with real POE cameras and an actual NVR with a Hard Drive inside it. Store your video in your house and keep it off the cloud.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Neighbor. It's unfortunate that you are having this experience with these Ring Devices. I'm confident that our Level 2 support team will be able to work with you and correct the network issues that are causing substandard performance. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.
Quality used to be way better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have three of these exact cameras that I bought a year ago. I just recently bought this new one this week. Sadly, the quality on these dropped significantly. The plastic is cheap and its flimsy and overall just bad.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi AIBar.
Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. You should be able to enjoy the peace of mind that the Ring Stick Up Cam is designed to add to your home security. Rest assured, we hear you and are here to offer you some help.
The Ring Stick Up Cam is our leading indoor and outdoor-ready camera.When you purchase a new or Certified Refurbished Device (which, for clarity, excludes Devices sold as “Used” & Used Devices sold as Warehouse Deals), we warrant the Device against defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase. For more information on the warranty, please feel free to reach out to Ring Customer Support at 1-800-656-1918.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!
Thank you,
Melissa from Ring.
- Cons mentioned:Connectivity
Terrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects from wifi constantly, the motion detection is spotty and will not record most of the time, always having a mass amount of errors that other users complain about, have had people hack and two of the cameras already…. Customer service is trash.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Megatron24,
Thank you for sharing your user experience with us. Here at Ring, we fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review, it seems that your Ring Stickup Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you though additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Also, if your Ring Stickup Camera is not picking up the correct motion, we recommend adjusting your motion settings. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam. Please pay close attention to the Motion Frequency setting and consider adjusting this to frequent within the Ring App. Frequent gives you the most motion alerts and ensures you don’t miss any activity.
If you still have concerns regarding your Ring Stickup Camera motion detection, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. Thank you, Jamila with Ring
- Cons mentioned:Connectivity
Not as good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to go with 7 other Ring cameras that we own and sadly this camera is not as good. The wifi radio is horrible and you cannot customize motion zones the way you can with the other Ring cameras. This one is definitely a failure.
No, I would not recommend this to a friend Can't see thru glass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased 2 cameras to use inside facing out into the yard. No one ever mentioned that these were incapable of seeing and functioning thru a simple piece of glass. I am really surprised that through the whole process no one told us even after we explained how we were intending to use them.It wasn't until the tech tried to install them that we found out. Even the tech was unaware. Trying to get thru to the store is almost impossible. Writing a review seems to be the only way to communicate. Other Ring equipment does not work either.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Jeff,
Thank you for leaving a review. We definitely understand the seriousness of your safety and security and assure you that it is of the utmost importance to us to fully resolve your concerns. Please know that we take your peace of mind and sense of security very seriously and we are here to get this taken care of for you.
Based on your review, it seems like you are unable to use your Ring Stickup Camera behind a window. Windows generally block heat sources, which means when the Ring device uses PIR (Passive Infrared) to detect motion, the Ring device will not be able to detect the motion through a window. There are a couple of scenarios when this can happen:
During the day, your powered Ring device uses Advanced Motion Detection, which is when the camera looks for changes physically in the environment. The Ring device should be able to see through a window during the day.
At night, your powered Ring device still uses Advanced Motion Detection but also uses Passive Infrared (PIR) to verify the motion. Since windows block heat sources, your Ring device will not be able to accurately view or record through a window at night. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360022650691-Motion-Detection-in-Ring-Battery-Devices.
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila with Ring.
video delay when power off - I RETURNED IT TO MFR.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.RETURNED IT TO MFR. disappointed to find out that if camera is plugged to power outlet and the moment is plugged off from wall power source outlet . you will not get an alert or notification that is disconnected until eight -ten minutes later. trust me is not internet/wifi speed . manufacturer will make you believe that is the home internet service provider who is the cause of one getting a delay alert. All type of detects from camera owner should be notified within seconds. also, the audio recording from six feet away from camera is horrible should you engage on a dialogue with a unknown stranger - there is no true quality record of conversation, the sound is fragmented. audio recording only records up to sixty seconds. Four star on image quality
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello YaBaSTA,
Thank you for taking a moment to leave your review of the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you, Jamila with Ring.
CRAP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money with ring products I have four ring cams bought all at best buy three work I have been on the phone with ring waited 25 min on the phone then got somebody from some foreign country can't understand could NOT fix my problem after 45 min. Bestbuy won't take it back got them in nov as gifts BUT DID NOT PUT THEM IN UNTIL NOW. IT'S A BAD CAM BUT NOBODY WILL STAND BEHIND IT. I'M DONE WITH BOTH RING AND BESTBUY!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Lucky,
We strive to deliver quality devices that will serve you in the long run as we understand that you will be relying on them for your home security. It is imperative when reaching out to our community support team you are provided assistance and solutions. We completely understand the relevance of having your four Ring Stick Up Cameras up and running, as this ensures you can be informed of activity around your home anytime day or night.
If your Ring Stick Up Cam is not responding to any activity, and you've ensured the device is receiving power, a hard reset may be needed. To complete the reset, please hold the setup button down for 15 consecutive seconds and then release. The camera will take about one minute to complete the reset. Please allow a couple of minutes to pass and then attempt a brand-new set up within the Ring app.
Our top priority at Ring is to ensure that you have devices you can rely on long term for your home security. If the steps provided above don't get the camera working, we would love the opportunity to connect with you to explore a solution and turn your experience around. Please reach out to us at amazon.advocates@ring.com today.
Sincerely,
Danielle from Ring
amazon.advocates@ring.com
no volume button. ring customer service not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume on the camera is too low. You can barely hear the siren alert on the camera. And the voice telling people they are being recorded is inaudible. I tried adjusting the volume using the ring app, but there is no volume slider button. So i am stuck with low volume on camera. I called customer support and they told me there is no volume button on the ringapp. I do not recommend this ring camera.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello genaro,
Thank you for taking the time to share your Stick Up Camera experience with us, we appreciate it. Rest assured, there are some things you can check in order to improve the audio performance on your device. First, make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or Live View). Poor wifi can often cause Ring device issues, including with recording or capturing audio. If your Signal Strength (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Try moving your wifi router closer to your Ring device. Here is a helpful support article with more information: https://ring.com/support/articles/qe9f9/Fixing-Audio-and-Sound-Issues-on-Your-Ring-Device.
Ring Community was introduced in March 2019 to assist in providing our neighbors with the most recent news and instructive material. You can visit https://community.ring.com/ to get advice and tricks from other Ring users. Through this peer-to-peer platform, our neighbors can help one another resolve their difficulties by exchanging opinions and first-hand experiences.
Thank you,
Alexis with Ring
- Cons mentioned:Connectivity
Useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t connect to my phone and computer. This camera Is useless to me as hard to connect and can’t return also as I didn’t receive my receipt that time. It go waste
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Xxxxx,
We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.
Based on your review, it seems that you are having trouble setting up your Ring Stickup Camera on your phone. If this is the case, we recommend ensuring that you have the latest version of the Ring App downloaded. Once done, please see our help center article for step-by-step information on setting up your Ring Stickup Camera: https://support.ring.com/hc/en-us/articles/115001989986-Setting-Up-Your-Ring-Stick-Up-Cam-in-the-Ring-App.
We invite you to reach out at https://community.ring.com/if any additional information is needed regarding the Stickup Camera. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Thank you, Jamila with Ring
bait and switch!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered on black friday to be shipped . the day it was supposed to be delivered. it said returned un-deliverable! sounds like a scam to me! now I lost the black friday deal.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi ArnoldW. Thank you for taking the time to share your experience with us. We are saddened to hear that your Ring Stick Up Cam Wired did not arrive from the retailer when it was intended to. It is vital that your device arrive in optimal condition within the shipping time frame expected. This ensures you are provided with the peace of mind, in your home security, that you purchased it for.
In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.
At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum today. We appreciate that you have chosen Ring to secure your home and look forward to providing you a solution so that you have a device you can rely on.
All the best,
Melissa from Ring.
Very unsatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera would arbitrarily shut down. The only time I could get it to record was when it was sitting next to my router. When contacting the Geek Squad about this problem they said that was the best remedy to my problem. However, I did not need this camera to sit in my living room and look at my router. It was to be placed on the perimeter of my house so it was of no use to me.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello BEFman,
Thank you for leaving a review. Here at Ring hear your concerns and would like to lend some assistance. We continue to work hard to reduce crimes in neighborhoods. Ring strives to improve our products and services to be compatible with all environments and provide a great experience. Moving forward, if the Ring products and features are not matching your expectations, we have some options available for you.
Based on your review, it seems that you Ring Stickup Camera is going offline. If your Ring Stickup Camera is not working as intended, we recommend resetting the device. To reset your Ring Stickup Camera, press and hold the setup button for 10-15 seconds. Once the white light stops spinning, you can continue with setup. For more information on how to troubleshoot your Ring Stickup Camera, please see our help center article: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. Thank you, Jamila with Ring
Do not buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a wired plug in camera and does not have a battery. Yet a few months after buying it, it started showing on the ap that the camera was "critically low" on battery charge and could not live stream. The camera would still capture motion but not live stream so you can't check in. Ring has no solution on its website and its customer service is worthless DO NOT BUY
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Kudai,
We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.
Based on your review, it seems that you are not fully satisfied with your Ring Stickup Camera. If your device is not working as intended we recommend resetting your device. To reset your Stickup Camera.press and hold the setup button for 10-15 seconds and release. Once the white light on the the device stops blinking proceed with the setup process. Please see our help center article for further help:https://support.ring.com/hc/en-us/articles/115001989986-Setting-Up-Your-Ring-Stick-Up-Cam-in-the-Ring-App.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.
Thank you,
Jamila with Ring
Purchased it to replace a broken one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work right out of the box. Says it’s working in all ways but absolutely no picture and after I installed it three of my cameras wouldn’t work turns out somehow this new camera changed privacy preferences on other cameras connected to my system. Had to figure out what it did and repair it.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Ekim, Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed. If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance! Thank you, Jamila with Ring
Outdoor ring camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These devices seem to have a tendency to lose its ability to detect motion and have clear video quality after a few months outside I’ve had two just stop working it’ll act like it’s recording but show a black screen when trying to view it also there’s a time delay on audio when they first start recording
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Jeff,
Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.
Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.
Thank you, Jamila with Ring.
- Cons mentioned:Battery life
Not satisfied with my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased this security camera but it did not come with a battery & charger.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Maggielopez,
Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Stickup Camera right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.
In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.
If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.
We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Stickup Camera. We are eager to turn around your experience!
Thank you, Jamila with Ring.
Upset.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are having problems with our ring door bell and I've tried contacting someone but I have to wait almost 3 weeks to find out whats going on.
I would recommend this to a friendBrand response from Ring
Posted .Hello bdp1,
Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Jamila with Ring
Speaker is broken already
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker is not working it’s only 4 months old . I called ring and they said it was internet. Every thing else is fine except the ring device hooked up to internet
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Debs54,
Thank you for taking the time to share your Ring Stickup Camera experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!
To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.
We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!
Thank you, Jamila with Ring.
Didn’t receive everything
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says when you buy one of these or the floodlight camera you’ll revive a free gift which was an amazon Alexa dot 3rd I bought two of these cameras and a floodlight ring camera hmmmm where’s my Alexa dots???
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello PickleRicksRevenge,
Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.
In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.
Thank you, Jamila with Ring
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was returned because the Herk Squad could not install or provide support or scheduling. It was a total failure.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Disk,
Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Stick Up Camera right away. What you describe is not the experience Ring intends for you to have. Rest assured, we hear you and are here to offer you some assistance.
The Stick Up Camera can be mounted anywhere indoors or out, it can sit on its own stand or be mounted to a wall or ceiling (with a special universal mount, sold separately), but works best when approximately five to seven feet off the ground. This device was intended to be a simple do-it-yourself type of installation, but we can understand why you may need, or want, some professional assistance. Here are helpful installation instructions if a friend, neighbor or family member is able to assist you with the process: https://support.ring.com/hc/en-us/articles/360033564511-Physically-Installing-Your-Stick-Up-Cam-Plug-in and https://support.ring.com/hc/en-us/articles/360032481192-Setting-Up-Your-Ring-Stick-Up-Cam-Plug-in-in-Your-Ring-App.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stick Up Camera installation experience.
Thank you,
Jamila with Ring.