Customer Ratings & Reviews
- Model:
- B08JNR77QY
- SKU:
- 6459035
Rating by feature
- Video Quality
Rating 4.7 out of 5 stars
- Mobile App
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Video Doorbell 4's video quality, ease of use, and battery life, with many praising the simple installation process. They also appreciate the added security and night vision capabilities. However, some customers have reported issues with the motion detection and a few have noted concerns about the field of view and the device's overall reliability. The size of the doorbell has also been a point of concern for some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Motion detection
Does what it is supposed to
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works! Mainly this is used to keep track of the kids coming home from school. And to monitor any package theft attempts from the front door. Only issue is the amount of alerts for car driving down the street. But when i adjuated it. It became less effective, as it would not report people walking up to the door sometimes. And for the way that my family uses the camera, we tend to drain the battery quite often. Almost have to charge it monthly
I would recommend this to a friend - Pros mentioned:Video qualityCons mentioned:Motion detection
Great product in the beginning
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is nice. I remove the battery to charge every 2 to 3 months which isn't too bad. The only issue I would complain about is the motion detection. It seems over time the sensitivity isn't decreases. When I first purchased this product it was sending alerts and recording clips frequently of motion in front of the camera. Now it's dwindled. Some times it doesn't pick up the delivery person even if they are in front of the camera
I would recommend this to a friendBrand response from Ring
Posted .Hi JonathanL.
Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Video Doorbell 4 capture all the correct motion events. The Ring Video Doorbell 4 was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.
It sounds like the device is not performing as expected in regards to person detection. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."
Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."
If any additional information is needed regarding your Ring Video Doorbell 4, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you,
Melissa from Ring.
- Cons mentioned:Motion detection
Good product needs work
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! But needs to do a better job on picking up movement. Either it picks up everything or misses stuff. I’ve had a few packages stolen and haven’t even noticed it. Or seen the packages get delivered.
I would recommend this to a friend - Cons mentioned:Motion detection
Ring bell
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system works smoothly, I just wish the battery lasted longer, and the setting in regards se spring when someone was passing by would be less often. Even if adjusting the already setting available the notifications are to much. Causes the battery to drained faster.
I would recommend this to a friendBrand response from Ring
Posted .H ElFlow. Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Video Doorbell 4 capture all the correct motion events. The Ring Video Doorbell 4 was designed to capture motions based on your specifications to help keep your home secure. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.
It sounds like the device is not performing to your expectations in regards to motion detection and battery life. All battery-powered Ring devices, including the Ring Video Doorbell 4, use passive infrared (PIR) sensors to detect motion. Adjustable motion zones work by identifying visitors based on a change in temperature, and sending a signal to your smart device when it detects one. You can control the sensors' range and sensitivity using the controls in the Ring app. It is also optimized for low-power operations to save on battery power.
The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app you can:
Adjust your Motion Sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change Motion Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.
If any additional information is needed regarding your Ring Video Doorbell 4, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you,
Melissa from Ring.
- Cons mentioned:Motion detection
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so much, use it every day. I wish the ring came with a lifetime subscription tho. You need to buy a subscription to see recordings of motion at your door.
I would recommend this to a friend - Pros mentioned:Battery life, Video qualityCons mentioned:Motion detection
Good quality video
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has a good quality video and long lasting battery. The app is sometime slow in responding motion but it does all the needed monitoring.
I would recommend this to a friend - Cons mentioned:Motion detection
Its okay.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would've given it 5 stars. It records mostly everything that moves in front of it. There are a few times where it doesn't sense movement. One of the times it didn't was when a packaged was delivered and it didn't detect motion of anyone taking my package.
No, I would not recommend this to a friend - Cons mentioned:Motion detection
Ring doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well some time it doesn't record all movement but does work well
I would recommend this to a friend - Cons mentioned:Motion detection
Motion detection issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty good - but been having issues with the motion detection and customer service has been accessible but not really thorough with helping
I would recommend this to a friend - Cons mentioned:Motion detection
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It tells me a person is at my door every time a car drives by or a person walks by on the road. I guess it’s ok
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Motion detection
Great upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Similar to the others but color preroll and ease of use is great! Only downside is it detects every car that drives down my street and notifies me. Could be sensitivity settings issue though. Otherwise its great!
I would recommend this to a friend - Cons mentioned:Motion detection
Ring doorbell
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doorbell picks up alot of movement thats not on the poerch, such as bus driving by or a bicycle rider across the street
I would recommend this to a friendBrand response from Ring
Posted .Hi cavedweller.
Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Video Doorbell 4 capture all the correct motion events. The Ring Video Doorbell 4 was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.
It sounds like the device is not performing as expected. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."
Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."
If any additional information is needed regarding your Ring Video Doorbell 4, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you,
Melissa from Ring.
- Pros mentioned:Video qualityCons mentioned:Motion detection
Good buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear video. Very helpful to not have to answer the door. Captures most motions not all. Easy to install my 14 year old son installed it. Buy it. You need it.
I would recommend this to a friend - Pros mentioned:Video qualityCons mentioned:Motion detection
Ring Video Doorbell 4-Good picture.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ring Video Doorbell 4 has a good picture but even with the sensitivity reduced, I still got too many motion alerts. I had to finally turn this feature off.
I would recommend this to a friend - Cons mentioned:Motion detection
Love it. Going for the whole ring home system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent some time determining which system I would go with cause if you buy one piece, your going to have to go with the whole brand down the line. Very happy with Ring system and the app isn’t clunky at all. As long as your home Wi-Fi is good enough you won’t have any problems. Also take your time setting up the devices settings or else’s the defaults might be triggering to frequently.
I would recommend this to a friend - Cons mentioned:Motion detection
Worked great at first, now it don't
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for the first 2 weeks, now it's not picking up motion sometimes. I have sensitivity at max too. I was going to buy more ring cameras, but I'll wait now and look at another brand, i want something that will pick up motion everytime, not when it wants to.
I would recommend this to a friend - Cons mentioned:Motion detection
Catches movement outside before the dog
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our Ring! Only downside is that it picks up motion on bright sunny days from cars passing by despite setting up perimeters which drains the battery faster. Another downside is that the Ring and Chime has made our dog less attentive to what’s going on outside because she now alerts off them.
I would recommend this to a friend - Cons mentioned:Motion detection
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one picked up nothing but vehicles After speaking to Ring customer several times we returned it. We did reorder one. It worked great for a few days, than I got a “Off Line” message and once it went back online it picks up vehicles more than people. Some messages say “Person Detected”, but it is a car. I have spoke to customer support and they had me make adjustments. They were suppose to call back the next day at 1:30 but didn’t call until 3:45. So I did not get the call. There have been days that I have gotten “100” notifications a day and it is cars. Highly disappointed to say the least.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Angel,
Thank you for sharing your user experience with us. Here at Ring, we fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review, it seems that your Ring Video Doorbell 4 is not picking up the correct motion. When this occurs, we recommend adjusting your motion settings. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/4402672227348-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-4. Please pay close attention to the Motion Frequency setting and consider adjusting this to frequent within the Ring App. Frequent gives you the most motion alerts and ensures you don’t miss any activity.
If you still have concerns regarding your Ring Video Doorbell 4 motion detection, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila with Ring.
- Pros mentioned:Ease of useCons mentioned:Motion detection
Complicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Semi easy to install, easy set up. Now trying to figure why it captures more motion than someone at the door.
I would recommend this to a friendBrand response from Ring
Posted .Hello, Behr. Thank you for sharing your Ring Video Doorbell 4 user experience with us. We are pleased to read that the installation and setup process was easy for you. Here at Ring, we fully understand the importance of having the motion detection work properly. It is a valuable feature, that is designed to notify you as to who may be near your home. The Video Doorbell 4 was designed with features such as Near Zone functionality, boasting 1080p video quality, improved night vision, improved audio quality, and near-motion zone detection. Please know that it is a priority for us to be of assistance and find a resolution to your concern.After reading your review, it seems that your Ring Video Doorbell 4 is not picking up the correct motion. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of "false positive" motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/4402672227348-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-4.If you still have concerns regarding your Ring Video Doorbell 4's motion detection, we would love to hear from you directly on our Ring Community forum. Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support! Thank you, Jamila, with Ring.
- Cons mentioned:Motion detection
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, works well but so far the zones aren’t accurate- picks up too far out but haven’t tried to tweet which supposedly you can the 4. Would like better platform in how I’m alerted…?
I would recommend this to a friend