Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Express Streaming Media Player as being easy to use and set up, praising its affordability and performance. Positive feedback also highlights the device's streaming capabilities, picture quality, and compact size. However, some users expressed concerns regarding the remote control's functionality.
This summary was generated by AI based on customer reviews.
Roku
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in the beginning of December literally just stopped working today
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a few moments to share your feedback with us. This does not sound like expected behavior and we'd like to help.
Please visit us online at support.roku.com/contactus to get started chatting with a support agent. The team will work with you directly to troubleshoot the issues and they can determine if your device is eligible for a replacement.
Happy Streaming!
Elmer, Roku Customer Advocate
Stuck on activation page
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculously horrible, to try to watch apps for which you are paying but the medium for accessing the apps is a complete failure.
No, I would not recommend this to a friendDint last 25 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pc junk Roku doest last.Only last less than 3 weeks
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for reaching out. We'd like to help! Please visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
No AC Power Plug Included
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I probably should have done more homework before buying this Roku unit. I purchased it to upgrade an older HDTV. I don't even know if the unit will power up since it DOES NOT COME WITH AN AC POWER CORD! It only comes with a USB power cable. My older HDTV is not equipped with a USB power outlet and neither does any other component in the system I want to use this with. This Roku is not 4K and can only be used with a standard HDTV. As most TVs are 4K these days, that means that this unit will be install primarily on older HDTVs. A product design that assumes the availability of a USB power outlet on TVs that didn't have that feature yet is a fatal flaw. This means that you have to buy an AC adapter if you want to use this unit. Best Buy does not sell this adapter and the Roku website is sold out. This is my first experience with Roku and it is a complete fail on their part. This is the first time I've ever bought a product that wasn't ready to use right out of the box. Forcing people to have to go back and buy an accessory item just to plug the product into an AC outlet is an unforgivable omission and hassle. My first impression of Roku is that they are a rinky-dink outfit too chinsey to supply what you need for their product to work!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Bill, thanks for taking a moment to share. We're sorry to hear that it didn't work out. We appreciate your feedback. Please know that each Roku player will have different power requirements. The power adapter was removed from the 2022 Roku Express because the player is low power enough to be powered by nearly any TV via the TV's USB port. Removing the power adapter also helps reduce clutter and hanging cords. In the meantime, use a regular power adaptor that you believe works and check it. If you happen to have an issue with your Roku device not powering on, we recommend you visit us online at support.roku.com/contactus to get in touch with chat support.
Thanks!
Roku customer Advocate
- Cons mentioned:Remote control
Roku
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just needed a remote, but the whole unit was only a few dollars more. The remote should be considerably less to purchase rather than buy a whole new system when I did not need a new system.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Kris, we greatly value the feedback you have taken the time to share with us. Your insights are important, and we want you to know that we will be forwarding your thoughts to our product team for their consideration in ongoing development efforts. If there is anything that we can assist you with down the road, please don't hesitate to reach out at support.roku.com/contactus. Thanks! Elmer, Roku Customer Advocate
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have just gotten a Apple Tv -- this thing works okay, but apple tv app always logs out and you have to restart for the app to work -- very annoying. Also, this remote will not turn on/off tv or adjust volume, so you need to get the upgraded remote if you only what one remote.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi, Riley. Thanks for sharing your input! We understand how you feel, and we're here to help. Please check the latest version of the app to ensure it's up to date. You may also try to remove, restart, and reinstall the app. Also, some devices have a Simple Remote that doesn’t have TV controls (Power and Volume), so you'll need your TV remote for those functions. The only new Roku devices available are the HD Roku Express and non-plus(+) models that typically come with a Simple Remote. We recommend the Roku Voice Remote to control your TV's power and volume with the Roku remote. For a comparison of remote features, please visit https://www.roku.com/products/accessories/compare. If you have further questions or need assistance, contact us at https://support.roku.com/contactus. Happy Streaming! Bernie, Roku Customer Advocate
HDMI to RCA adapter - older TV use of Roku Express
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an RCA TV. I went back to the store to buy the adaptor. The sales rep gave me the needed adaptor. The adaptor is RCA to HDMI but the needed is the reverse, HDMI to RCA. So, I can not review the Roku Express. I had knee surgery and can not get back to the store for solving the issue.
I would recommend this to a friend- Cons mentioned:Remote control
So Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not include any control for tv. No volume, on/off, slow connecting software… No charger included and it takes at least the 2.5 watt. Personally, I don’t recommend.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We appreciate you choosing our products and sharing your thoughts with us. Please be advised that some devices come equipped with a Simple Remote. These lack TV controls (Power and Volume), so you must use your TV remote to control these functions. The current line of new Roku devices is limited to the HD Roku Express. In addition, in Roku model releases, the non-plus(+) models are generally equipped with a simple remote. However, if you wish to have functional access to your TV's power and volume buttons using the Roku remote, we recommend the Roku Voice remote. You can refer to this link to compare the remote features at https://www.roku.com/products/accessories/compare. If you have any future inquiries or need assistance, please get in touch with us through our website at https://support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Older version is more convenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the older version for volume control and on/off button.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Kevin, we appreciate you choosing our products and sharing your thoughts with us. Please be advised that some devices come equipped with a Simple Remote. These lack TV controls (Power and Volume), so you must use your TV remote to control these functions. The current line of new Roku devices is limited to the Roku Express HD. In addition, in Roku model releases, the non-plus(+) models are generally equipped with a simple remote. However, if you wish to have functional access to your TV's power and volume buttons using the Roku remote, we recommend the Roku Voice remote. You can refer to this link to compare the remote features at https://www.roku.com/products/accessories/compare. If you have any future inquiries or need assistance, please get in touch with us through our website at https://support.roku.com/contactus.
Happy Streaming!
Elmer, Roku Customer Advocate
Roku Express Is a Total Disaster
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku Express is possibly the worst product I have ever purchased. While watching, playing back a recording, and sometimes just for nothing, it cuts off and returns to the home screen. Then you have to make your way back to your streaming service and the show you were watching, which takes forever. Don't ever pause, fast forward, or rewind on a recording, or it is sure to cut out and return to the home screen. Evidentally, this is a common problem that people complain about on line (just check it out for yourself), and Roku simply doesn't care or bother to respond. I've since bought a Fire Stick to replace Roku and it works beautifully, even has voice commands, and it's cheaper. DO NOT BUY THIS ROKU PRODUCT!!!
No, I would not recommend this to a friend- Cons mentioned:Remote control
Disappointed with this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had Roku and loved it.Remote quit working so had to buy the whole new set up, not just the remote. Got this version and it was a dowgrade big time. Remote is cheap and you have to point it directly at the little tiny box or it wont work at all. Not as good of quality as original. Disappointment was big with this purchase.
No, I would not recommend this to a friend - Cons mentioned:Remote control
Remote sucks
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote sucks. Can not go directly to other channels. Also takes time you itially go totv
No, I would not recommend this to a friend I'm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Content protection 2.3 Don't waste your time The solution suggested by Roku was less than helpful
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi William, thanks for sending your review. What specific issue do you have with the TV? We want to learn more and troubleshoot the problem. Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
Best Buy return policy is 15 days, BTW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Roku, just upset about 15 day return policy at Best Buy. I was inside 30 days… but would not take… look at your receipt closely. I will remember that when buying the next time.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Christopher, thanks for sharing. We understand what you feel. If you would like to share your experience with the store, you can contact their team here: https://www.bestbuy.com/support. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Roku Customer Advocate
- Cons mentioned:Remote control
Very disappointing.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it once a few months ago. I pulled it out today to use it and the remote does not work. No way to contact Roku on their website. Only online information for help. I tried everything about the remote recommended and it states as a last resort to buy another remote. Go to the website and remotes are $20.00. Might as well buy another Roku for that much. Lousy support wit Roku.
No, I would not recommend this to a friend Bad product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Worked fine for a few months and now randomly disconnects from the Internet. Others are having the same problem. All my tablets, laptops, and smart TVs have no issues. Avoid Roku. Don't waste your money!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Merle. We appreciate you sharing! We understand that you have an issue with your device randomly disconnecting from the internet. No Worries! We’re here to help. Have you tried using the mobile hotspot? This tests whether the device or the connections may have the issue. You may also reset the connection to the device by going to Settings > System > Advance System Settings > Network connection reset. Here is an FAQ to reconnect the connection: https://support.roku.com/article/115015760328. If the issue persists, don’t hesitate to contact us at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Happy Streaming! Roku Customer Advocate
bad remote right out of the box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a lot of different Roku devices, all have the enhanced remote. This thing comes with a cheaper type of remote that they say only works if you point it right at the device. Mine didnt work under any circumstances. I pointed it at the device, on the device, to the left, to the right, underneath, up above, on top...nothing. new batteries didnt fix it, Could find no way to reprogram it, no button inside to push and make that happen. garbage. I had an older unused Roku remote around the house that i could program to work. That is what I am using for now
No, I would not recommend this to a friendWaste
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this a zero if I could. Bought this for older TV. Salesman at best buy said it would work. Did nothing! Now I’ve opened the box and can’t return it. What a waste.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Not good at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one try to replace my old one. However,it is not working because this remote control has no power on/off button and no volume control button. It is a piece of junk to me.
No, I would not recommend this to a friend Order not received
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't receive this orders. Please investigate.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Olaide, we're sorry to hear about your order experience. Please contact BestBuy directly so that they can assist you with a replacement. We hope you can get back to streaming soon! Elmer, Roku Customer Advocate