Customer Ratings & Reviews
- Model:
- MC17T8000CS
- SKU:
- 6419340
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers value the 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi for its overall performance as a microwave and air fryer, WiFi connectivity, and convection capabilities. Many find it easy to use and appreciate its numerous features and sleek design. However, some customers have noted concerns about the door, fan, installation, and timer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:WifiCons mentioned:Door
Expensive priduct w/damage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item came with a dent in the upper area of the door. Its not very big, but its noticeable. Also, the 2 deluvery men just dropped it basically about 4" from my floor. Then said need signature here and they split. No personality nor friendly. Not happy, but we needed the microwave asap as my son doesn't like to cook on a gas stove and we were going to be gone a few days. Im disappointed about receiving a damaged item but it is a nice microwave. The guest service said since I ordered online, the repair wasnt covered by the store and to contact the manufacturer. Ugh!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, don't hesitate to contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Chrystel
- Cons mentioned:Door, Fan, Timer
not many likes...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this microwave because our last Samsung quite working. We liked the styling of this unit. Things we don't like about it. You can't use the timer and the microwave at the same time. That seems really stupid. It doesn't cook popcorn as fast as the last one even though it has the same power rating. The door doesn't close all the way at the top near the keypad and I cannot find any obstruction. The fan does not work very well. Like one side pulls more than the other.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand your frustration dealing with all this with your microwave. Let us help.
Below is a link with details on what to do with the microwave vent fan.
The vent fan is weak on Samsung over-the-range microwave
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
We have provided the user manual link for your model. See page 34 for more information about using the Popcorn option on the microwave and page 65 about cleaning the door and the door seals.
https://downloadcenter.samsung.com/content/UM/202309/20230914131323571/O_MC17T8000CS_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146728324) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Cons mentioned:Door
?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great product, I gave it 4 stars because the door dented very easily during installation. I only have one arm and when I used my stump to make sure it was seated on the mounting bracket, I made two very noticeable dents.
I would recommend this to a friend - Cons mentioned:Door
wave 2
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. The door though is a little loose. The item is not fingerprint proof as they state!
I would recommend this to a friend - Cons mentioned:Door
Microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good. Only issue we have had is that when you close the door left handed you will hi the fan button easily.
I would recommend this to a friend - Cons mentioned:Door
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice microwave. Replacing an old one that the door broke. A lot more options with this one.
I would recommend this to a friend - Pros mentioned:ConvectionCons mentioned:Door
LOOSE DOOR
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the door does not close completely as the top part is loose when it is closed. The Manual says to NOT use the Microwave if the door is not secured so I am afraid to try the Microwave function. I can say that the Convection Oven seems to work OK. I have a second Unit on the way and hopefully the Door is OK on the new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rick,
Thanks for your review. We apologize for encountering an issue with your Samsung Microwave door. We would love to hear more about your experience so that we can use your valuable opinion to deliver an even better experience next time.
Please reach out with any further comments or suggestions you wish to share using the following options
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144868149) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
- Cons mentioned:Door
Great until Samsung Repair Required
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Microwave and Excellent Convection Cooking. Our only disappointment is when the key-lock for the door broke (flimsy plastic on something that opens/closes multiple times and daily) Samsung repair service is not good.
I would recommend this to a friend - Cons mentioned:Door
Piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Purchase the microwave in July 2021 and just in 3 years latter it’s door does close. Do not recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AmauryT, we understand the frustration if your microwave door won't close. Allow us to help.
We recommend always ensuring that the door seals are clean as food particles accumulate, preventing the door from closing correctly.
Please see page 28 under the "Cleaning the door and door seals" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202404/20240418151305961/O_MC17T8000CS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147671789) to help our team pull up your information.
Have a great day.
^Camille