Customer Ratings & Reviews
- Model:
- OBX RF23J9011SG
- SKU:
- 6586616
to a friend
What A Horrible Surprise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this refrigerator for SEVEN years. I take great care of it. I do not have young distructive children at home to ware and tear down my appliances. This fridge with 3/4 years was no longer making ice then randomly stopping giving water. I would always replace the water filter when it was needed, always bought the replacement at Home Depot NEVER online or from Amazon. All of a sudden it stopped cooling to its adequate temperature and the freezer was no longer freezing to it adequate freezing temperature either. I called a tech out and now its unrepairable! I have a back patio refrigerator that is 40 years old that it still working AMAZING yet these high tech modern appliances are trash and a joke! Save your money do not buy! Its NOT worth it! Buy a brand that is well know for their longevity refrigerators.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
We can feel your disappointment with this fridge. We are here to assist you.
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We recommend checking the resources below for steps to take when the ice maker is not working. Please click on the embedded words for more details.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
We also advise checking the link below for steps to take when the dispenser is not working. Please click on the embedded words for additional details.
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all
We highly suggest checking the link below for steps to take when the refrigerator and freezer is not cooling enough. Please watch the video and kindly click on the embedded words for more details.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148279794), and it will help our team pull up your information.
^Rodel
Ms.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same exact experience with ice maker. I purchased expensive replacement parts and had my long time appliance repair person install, also paying repair costs. And still the ice maker does not work! And here I am, looking for a new refrigerator after owning the Samsung refrigerator for less than 7 years. I will NOT be purchasing a Samsung!! EVER!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DonnaB,
We understand your feelings about having a non-working ice maker in the refrigerator.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica