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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 717 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers often highlight the spaciousness, FlexZone drawer, and counter depth of the refrigerator as positive aspects. They appreciate the design, color, and fingerprint-resistant exterior. However, there are widespread complaints about the ice maker's functionality and longevity, with customers reporting frequent breakdowns and slow ice production. Some customers also mention issues with the warranty and noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 717 reviews
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Excellent Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title: A Satisfied Customer's Long-Term Experience with Samsung Fridges Review: As a long-time Samsung fridge user, I'm thrilled to share my positive experience with this product. Over the years, I've purchased three Samsung fridges from Best Buy – one for my rental property, another for my previous home, and the latest one for my current residence. I must say, investing in these fridges has been a decision I don't regret, and here's why: 1. Reliability: One of the standout features of Samsung fridges is their reliability. Throughout my multiple purchases, I've experienced consistent performance and minimal maintenance issues. The appliances have proved to be durable and dependable, making them a worthwhile investment. 2. Stylish Design: Samsung never fails to impress with its sleek and modern designs. The fridge seamlessly complements any kitchen decor, adding a touch of elegance to the space. It's not just a functional appliance; it's a beautiful addition to my home. 3. Ample Storage Space: With a growing family, storage space is crucial, and the Samsung fridge delivers on this aspect. The well-organized compartments and adjustable shelves make it easy to store a variety of items, from groceries to leftovers, without any hassle. 4. Energy Efficiency: Considering the fridge's consistent performance, I'm pleasantly surprised by its energy efficiency. Not only does it help keep my electricity bills in check, but it also contributes to a greener environment, which is a win-win situation. 5. User-Friendly Features: Samsung has made sure that its fridges are user-friendly, catering to the needs of everyday consumers. From the intuitive control panel to the water and ice dispenser, these features have made my life more convenient. Although my experience with Samsung fridges has been overwhelmingly positive, I'd like to offer a couple of minor suggestions for potential improvements. Firstly, a wider range of color options would be fantastic as it would allow customers to match the fridge with various kitchen aesthetics. Secondly, an enhanced customer support system could further elevate the overall ownership experience. In conclusion, I highly recommend the Samsung fridge to anyone in the market for a reliable, stylish, and efficient appliance. Its excellent performance and innovative features have made it a valuable addition to all of my properties. If you're looking for a fridge that truly stands the test of time, the Samsung model at Best Buy won't disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Flexzone drawer

    Rated 4 out of 5 stars

    Nice fridge, ok freezer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this about 2 weeks now and it’s a beautiful refrigerator. I have a few gripes though. One problem is the shelves and the height in between them which is not enough. I cannot put bottles of water in the fridge unless I lay them down (I use the flex drawer now instead). Same with a gallon of milk. I don’t want to put it on the door cause condiments are on there (the left side by the ice maker is basically useless except the top shelf). I ended up moving the top right shelf down a notch to put milk and taller items on but that makes the middle shelf very close to the bottom. The flex drawer is cool and it’s tall enough to put soda in and bottles of water if you lay them on the side. The freezer is just ok. It’s a bottom freezer and it’s typical. I wish there was a divider in the top part of the drawer and I wish there was an option to put a second divider in the bottom for better organization. I may contact Samsung about this. As far as fingerprint resistant? Fingerprints, yes. Smudges, no way. I’m constantly wiping off the front and the sides and I don’t have kids! Yes it’s a nice fridge but I wish they would redesign bottom freezers so you don’t have to dig.

    I would recommend this to a friend
  • Pros mentioned:
    Flexzone drawer, Space

    Rated 5 out of 5 stars

    Nice fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her new Samsung refrigerator. For a counter depth unit it has lots of storage space and the Flex Drawer gives us the option to adjust our storage to our preferences. Looking forward to using the Wi-Fi features so we use up perishables while they are still fresh. Looks and works great. Everything works great and we Are very happy with the purchase after the first month. Looking forward to many years of use.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Ilovelucy! Samsung loves that your wife loves the new refrigerator. Your new refrigerator has ample space with lots of great features and is beautifully user friendly designed. It is an excellent choice! Welcome to the Samsung family! ^Lena Samsung

  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I searched every refrigerator but decided on this one with 4 doors. Stainless steel is truly fingerprint resistant. Yes, you do lose a little refrigerator space, but it is moved to the 4th drawer. Ice and water on door works perfectly. Temperature controls easy to see and adjust. Quick to freeze and cool off. QUIET!! This is a Cadillac of refrigerators. Got it with five year warranty! Bought it on sale for just above $2,000 before installation and warranty and tax.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Excellent refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge. Only complaint is ice maker is very slow to produce crushed ice.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice color, perfectly functional, we love the design and match with my other appliances

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    22.6 Inch Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great refrigerator and with the counter depth as seats as close to the counter as possible. The only thing that I wish was that the middle drawer was a lot longer and the freezer drawer was a lot bigger. We had a 28 ft.³ Samsung refrigerator but had to return it because it was sticking out away from the counter too much and Exchange it for the 22.6 ft.³.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this fridge when we remodeled our kitchen three years ago and it’s been decent. It’s quiet and keeps food cold with easy settings inside the right door. It is tricky putting in the new filter for the water system. I like that the water access is in the exterior of left door so you don’t have to open the door to get a glass of ice or water.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Great counter depth option!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator, we've had it for a month now. The ice maker works great, although my wife doesn't like the sound it makes at night making ice. The good news is you can turn it off and on to make ice. The counter depth was perfect as advertised, it wouldn't have worked for us if it wasn't. The wheels help it easily slide in and out. I love the stainless steel too!

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth
    Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Perfect Fit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really worried if this fridge would fit in a way that allowed the French doors to open, but I am relieved that this counter depth fridge was just the right size. Working great so far, and I am happy to have water and ice on demand. The ice maker is a little small and may not produce enough ice for households with more than two people. Can control a few settings from phone, which is nice, but will probably set and forget. For reference, my fridge space is about 71" h x 37.5" w x 27.5" d at the left wall, 25" d at the counter.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Rockstar!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has done it again. This is another remarkably product. Design, style and capacity is just fantastic. Only 1 drawback to this product. The water/ice dispenser does not have a loght so its not so easy to use in the dark.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Love This Fridge !!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this awesome refrigerator for my last house in California. I love the look of it. I also love all the space it has. The frozen section is amazing also. You will be nothing but super pleased with this fantastic refrigerator. I highly recommend it !!!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Limited space

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is small inside! The door on the left, with the ice maker, super limited due to the ice maker taking up so much space. Which also means the ice maker takes up a bunch of space on the top left. The drawers for both the crispers and freezer don't roll with ease. I actually never knew I could dislike a refrigerator until I got this one.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on joining the Samsung Family. I am sure that our Samsung Refrigerator will live up to its name. Thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Good Fridge for the Money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. It was worth spending extra to get the counter depth model for a more flush look with the cabinets. It’s still spacious enough for a family. My drawback are that the ice feature takes a long time to produce ice and that the freezer is very low to the ground so if you have mobility issues it may not be ideal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never leave review for anything I buy but have to leave one for this product cause its not the best. The bottom part (freezer) works great but for some reason the top section (fridge) is never cold enough. I can't increase the temp beyond 37 degrees. I have to throw away my produce and food after every few days cause they go bad, which sucks. I have been struggling to take out the filter to have it changed. I never had any of these issues with my previous refrigerator.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Missy,

      We appreciate you reaching out regarding your inconvenience with our Samsung Refrigerator water filter and we know how important water filters are especially if we need quality water for our daily water intake. We apologize for the inconvenience that you are having a hard time replacing the water filter and for the cooling issues of the refrigerator. Don't worry we will surely notate your feedback about this matter.

      I would like to help by providing this link to properly guide you on the water filter replacement:
      Replace the water filter in your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00060149/

      Refrigerator cooling issues:
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/

      For other troubleshooting guides:
      https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/

      You may also use this link for regular maintenance or your refrigerator:
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF24R7201SR/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144301626

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    My new kitchen!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, spacious, just what I wanted! Starting new and fresh!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love, LOVE IT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this refrigerator. Everything is visible with the double doors open. The drawers could be a bit bigger for this vegetarian, but much better than the old side by side. I use the large drawer for refrigeration rather than freezer, but it will come in very handy when the holidays arrive if I need more freezer space.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Review of refridgerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator looks and works beautifully! Very spacious!

    I would recommend this to a friend
  • Pros mentioned:
    Flexzone drawer

    Rated 5 out of 5 stars

    So convenient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this new fridge. The black stainless is beautiful and having the flex drawer is sooo convenient. I’m thrilled I went with this one.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this refrigerator and I absolutely love it. It’s very spacious and fits just right in the space. I recommend it.

    I would recommend this to a friend