Customer Ratings & Reviews
- Model:
- DW60R2014US
- |
- SKU:
- 6363350
Customer reviews
Rating 3.9 out of 5 stars with 67 reviews
(67 customer reviews)Rating by feature
- Cleaning Quality4.0
Rating 4.0 out of 5 stars
- Dry Quality3.8
Rating 3.8 out of 5 stars
- Cycle Options3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers are delighted by the 24" Front Control Built-In Stainless Steel Tub Dishwasher's quiet operation and excellent cleaning performance. Many appreciate its ability to thoroughly clean dishes without excessive noise. The ADA compliant design is also a plus for some buyers. However, a few customers noted the unit's smaller-than-expected size.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Don’t waste your money!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is garbage! The volume is good because it’s not so loud, but that’s the only reason I’m not giving this less stars. The layout is awful and more importantly, IT DOESN’T WASH WELL!!!! I don’t know how many times I’ve had to rewash dishes because they come out dirty! What’s the point of a dishwasher then? Pictures show dirty dishes after the machine finished “washing.”
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RebeccaB,
We understand your frustration with your dishwasher. We're here to help.
Below is a link to help you with your dishes that are not clean after the cycle. Please select the option that suits your experience and check the embedded words for more details.
The dishwasher cycle ends before the dishes are clean
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148617919) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Rated 4 out of 5 stars
Open box dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About this online as an open box dishwasher they were a few scratches on it that I could not tell in the pictures but I installed it anyway and it worked great after a little doctor on the scratches it does not look too bad installed
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Quiet Wash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact it does get the dishes clean on express wash. I don’t like the face it leaves moisture after finishing washing
No, I would not recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Loved it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and just enjoy quiet. Good for value of money
I would recommend this to a friend Rated 5 out of 5 stars
Energy friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some trouble finding the right sized dishwasher. This model is great if you’re having an older built kitchen with lower counter tops.
I would recommend this to a friend- Pros mentioned:Ada compliant, Cleaning performance, Noise level
Rated 5 out of 5 stars
Great Dishwasher-Very Quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Iblove this dishwasher. It is very quiet, which was vwry important because i have an open concept home. It does a great job of cleaning my dishes, and had a great variety of wash cycles, including fast wash, sanitize and heat water options. My counters are a bit lower and this ADA washer fit perfectly in the space. It was easy to install. So happy i purchased this.
I would recommend this to a friend Rated 4 out of 5 stars
Problem with installer, he backed out twice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an issue with the first person who came to install my a Samsung dishwasher The first time he came to install it he said that the dishwasher was not going to fit. He said that the counters weren't the right height. We then went back and ordered an ADA compliant dishwasher. Today he came over, got a call and said that someone else would co!e over to install it since he had a family emergency. The second person was fine and he installed the dishwasher without any problem. I noticed that there is a space between the dishwasher and the cabinet. My family thinks that the first person who came to install the dishwasher did not want to do the job, since he backed out of installation twice. Thought that BestBuy should know.
I would recommend this to a friend- Cons mentioned:Size
Rated 1 out of 5 stars
Poor quality product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is smaller than suggested by pictures and description because I purchased it online. However, the main issue is that it has not been working properly ever since it was installed. It stopped working properly a week after it was installed. The machine would not completely drain the water at the end of the cycle. This happened a week after it was installed and then it worked properly for 2-3 days. Then it would drain incompletely each cycle and we had to use the force drain option to remove all the water. I called Bestbuy and they sent some to take a look. They turned out to be installation experts and said they could not find any problems even after running the machine for an hour. Then the problem became worse and water leaked into the kitchen floor. I called Bestbuy again and this time, I was transferred to Samsung tech support. They sent their technicians who checked and identified the problem in the drain pipe. According to them, the machine was not installed properly and the drain pipe was compressed. The next day, the problem came back and machine would not drain the water. I called again and they sent over someone. This time, the technicians replaced the drain pipe and pump and ran the machine which worked fine at that time. However, the problem came back when I ran the machine the next day and there was water leaking into the kitchen floor. I called again and this time I talked via text message because I was at work. I got a message that someone will be coming over but have not heard from anyone. When I called again, I was told the ticket has been closed even though I did get any confirmation via email or phone. Every time I call, it is getting harder to have the issue resolved. I am really disappointed with the whole experience since I am spending a considerable amount of time trying to get someone to fix the problem. The reason why I chose a Samsung dishwasher was because of their reputation as providers of products of great quality and reliability. This experience has made me think twice before venturing into buying a Samsung appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Najmus,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your Samsung - Front Control Built-In Dishwasher with Stainless Steel Tub, Integrated Digital Touch Controls, 52dBA - Stainless steel
. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number: 1144396384
^Ross
- Pros mentioned:Noise level
Rated 5 out of 5 stars
Samsung is The Best product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE my new dishwasher. It works very well, no noise at all and it's exactly what I needed! It fit into my small kitchen space. At first I couldn't get it to start, but that was because I didn't press the right button on the control panel. LOL! It's simplistic and that's what I needed. Thank you to Best Buy. I buy all my products at Best Buy and have aways had good results! I will continue to buy at Best Buy.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 4 out of 5 stars
Satisfied!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with this dishwasher! Fit into our smaller space, isn't too loud, and gets the dishes dry. We have to be careful of how tall items can be arranged on the bottom shelf. Standard size dinner plates can't all go in the bottom rack, since they'll knock the spinner beneath the top rack. But it's certainly better than no dishwasher!
I would recommend this to a friend - Pros mentioned:Ada compliant
Rated 4 out of 5 stars
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very beautiful dishwasher and is ADA Compliant.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Amazingly Quiet Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just had this installed for about a week and already notice how quiet it runs. The dishes come out clean. Still getting used to the best way to load it, but that should settle itself out with time. This model is the perfect size for our low counter.
I would recommend this to a friend Rated 4 out of 5 stars
Nice dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fit and front facing comtrols. Easy to see and use.
I would recommend this to a friendRated 5 out of 5 stars
TECHNOLOGY AT ITS BEST
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREATTTTTT DISHWASHER. Very user friendly!!!I would STRONGLY RECOMMEND THIS PRODUCT TO ANYONE LOOKING FOR A HIGH END DISHWASHER, which is very affordable and attractive
I would recommend this to a friend- Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Good ADA Compliant dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good ADA Compliant dishwasher. We just needed a shorter than normal dishwasher since the last owner floored-in the old one. It runs quiet and cleans dishes without an issue. Just make sure to leave the door open 30 degree for drying. So far so good.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Great product Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my apartment as its the smaller size. Silent (almost) and easy to operate. The BestBuy install team were excellent.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Very Good dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product as advertised. Works quietly and efficiently.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Very pleased with dish washer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the dish washer. Easy to load. Runs very quiet. Here is no noise or residue after it is finished running.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
LOVE MY DISHWASHER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEAUTIFUL DISHWASHER, GOES PERFECT WITH MY KITCHEN. VERY QUIET, CLEANS PERFECTLY.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Quiet, reliable dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, efficient, all wash modes seem to get the dishes very clean.
I would recommend this to a friend