Customer Ratings & Reviews
- Model:
- NZ30A3060UK
- |
- SKU:
- 6473423
Customer reviews
Rating 4.4 out of 5 stars with 99 reviews
(99 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 30" Smart Induction Cooktop with Wi-Fi for its user-friendly interface, rapid heating capabilities, and elegant design. Many users appreciate the ease of use and installation, while others highlight the superior speed and efficiency of induction cooking compared to traditional electric cooktops. The cooktop's sleek and modern design also receives positive feedback, with customers praising its aesthetic appeal and seamless integration into their kitchens.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Beautiful, Easy to use
Rated 5 out of 5 stars
Pleased with cooktop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this cooktop in December and it arrived yesterday. This induction cooktop replaced an electric cooktop. The install was easy and only took my husband about 20 minutes. Samsung had a great offer of some free cookware if I left a review. So, "I received compensation for this review but the review is my own”.* One of the first things I tested was boiling water. I wanted to see if it would boil as fast as some of the Youtube videos said it would. It does. This model is very basic compared to some of the induction cooktops out there, but most of the ones with more features were backordered and since not all of the burners on my old cooktop worked, I really needed something fairly quickly. This has more features than a standard electric cooktop so it is definitely an upgrade from my previous cooktop. It is easy to use and looks great. The Best Buy employees that delivered the cooktop were very nice and courteous. I have had other Samsung products (Refrigerator and phones) and have been pleased with them as well. If you have never owned a glass cooktop before, I would recommend you clean your cooktop regularly with the Weiman Glass Cook Top Cleaner and Polisher. It works great.
I would recommend this to a friend - Pros mentioned:Easy to use, Induction
Rated 5 out of 5 stars
Induction is the best!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Boils water in a flash! Easy to keep clean! Easy to use! Love it! Induction is the way to go!
I would recommend this to a friend Rated 5 out of 5 stars
Induction Cooktop in time for Thanksgiving.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the Samsung 30" Smart Induction Cooktop w/ Wi-Fi, along with Delivery/Installation, weeks before our Home Remodel was ready to accept it, but Best Buy was accommodating and said to just tell them when. We did have to work with our General Contractor to ensure the model we picked could be accommodated by our cabinets. The Installers called/arrived as scheduled for a quick easy installation. One needs Induction Ready Cookware and although we had two sets already, this gave us the opportunity to upgrade. We cooked some of the Thanksgiving meal on it and it was perfect.
I would recommend this to a friend- Pros mentioned:Fast heating
Rated 4 out of 5 stars
Great value for a decent product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received compensation for this review but the review is my own. This is an entry priced induction stovetop. It definitely cooks quickly and evenly. The largest burner doesn’t seem to be hot all the way across. Overall so far I’m happy with this purchase.
I would recommend this to a friend Rated 5 out of 5 stars
Sleek design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely beautiful and looks so sleek in our new kitchen. Very pleased with this purchase! Pairs nicely with our Samsung microwave above.
I would recommend this to a friend- Pros mentioned:Easy to use
Rated 5 out of 5 stars
Induction cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful ❤️! Very impressed with the design and ease of operation of the unit.
I would recommend this to a friend Rated 5 out of 5 stars
Best Value for Induction
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best value for price. Easy to clean. Burner configuration is most logical.
I would recommend this to a friendRated 2 out of 5 stars
Not as cool as I expected
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is ok when it works. The digital control screen works poorly. Hard to operate if its dirty or there is grease on it. Weve had to shut off the circuit breaker a few times to reboot the controls. It is very frustrating. When it works it cooks fine. Glass scratches easily and it doesnt clean up well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your frustrations with how the panel performs. Let's get you assisted, Christopher.
When the control panel does not respond correctly, try cleaning it and following the steps in the troubleshooting guide below.
Electric cooktop panel isn't responsive:
https://www.samsung.com/us/support/troubleshooting/TSG01204615/
We strongly suggest that you remove food spills immediately after they occur. The cooktop surface needs to be kept clean after cooking. Please watch the YouTube video and visit the link below for the stovetop's cleaning instructions to prevent further scratches.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147506448, to help our team pull up your information.
Have a great day!
^Chrystel
Rated 3 out of 5 stars
Worked for 3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for three months. I didn’t cook often, maybe 7 times and now the big burner won’t work and shows a U error.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung cooktop. I understand you're having an issue with your cooktop as the big burner won't work and shows a U error after 3 months of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001949/ to guide you on the issue. Just click on what type of burner is not working on your cooktop.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001785/ if your cooktop has an error code.
You can also visit this link https://www.samsung.com/us/support/service/warranty/NZ30A3060UK/AA for the warranty information of your product.
I also recommend you check the user's manual on this link https://downloadcenter.samsung.com/content/UM/202105/20210524103326251/NZ30A3060UK_DG68-01384A-00_EN-MES-CFR_210521.pdf and just go to pages 29-31 for the troubleshooting guides.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=samsung+cooktop&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung cooktop.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144370065.
-Noraina
- Pros mentioned:InductionCons mentioned:Touch buttons
Rated 4 out of 5 stars
Very nice Induction Top!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the induction top! Fast to heat up, quiet when in use. Easy to clean. The touch buttons can be a bit finicky. Wish I could control the cooktop functions on the app, but those are my only two gripes.
I would recommend this to a friend Rated 4 out of 5 stars
Good product but not professional installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cooktop is amazing, the first third-party installation company hauled away my old gas cooktop and tried to install it and found not matched, then I asked granite cut company cut 1/2 inches and called Best Buy again, then another third-party installation company sent one gentleman to install the new cooktop, but he just hooked up the wires on the electric junction box without any connectors. A local city technician found this is violation of the city safety code without connectors, so I have to call the Best Buy again.
I would recommend this to a friend- Cons mentioned:Burner size, Touch buttons
Rated 4 out of 5 stars
Great cooktop, some minor issues...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Learning to cook with induction has been interesting, but we love it. This cooktop is really good, but we do have a couple dislikes. The capacitice buttons are super sensitive to liquid and the cooktop notifies you of a constant button push. It also feels like the burners are either too small or aren't spaced out enough. We do like it and would buy it again.
I would recommend this to a friend - Cons mentioned:Customer service, Warranty
Rated 1 out of 5 stars
Pick another brand
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this for nine months and used “ lightly”. It no longer works. Dealing with Samsung for something that’s under warranty is like pulling teeth. I have now been without a cooktop for almost 5 weeks. I have a service ticket - but can’t schedule an appointment with that company. Won’t return calls or emails. I will NEVER buy any thing Samsung again. I have had the Samsung refrigerator and was pleased so I bought the cooktop. Never again. Will I ever get this resolved? Who knows!
No, I would not recommend this to a friend - Pros mentioned:Fast heating
Rated 5 out of 5 stars
Great Cooktop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Cooktop, Replaced an older cooktop that was very slow when boiling water and cooking. This new cooktop ranges from heat levels up to 15 and can boil water in half the time than the previous one (3min-5min)
I would recommend this to a friend - Pros mentioned:Easy to use
Rated 4 out of 5 stars
Loved this induction stovetop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the cooktop's appearance. It is easy to keep spotless with stovetop cleaner. The controls are easy to use and to understand. I would have given it 5 stars but the control digital buttons worked best when using my right hand. (I am left-handed)
I would recommend this to a friend - Pros mentioned:Easy to use
Rated 5 out of 5 stars
Practically perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a Samsung with a motherboard problem with a GE cooktop. Then I went back to Samsung when I couldn’t use my induction pans on the elements unless they were the perfect size. The Samsung is easy to use, quiet, and has good sizes and placement of the elements. Practically perfect, but make sure you buy the extended warranty because the electronics are $$$ to replace.
I would recommend this to a friend - Pros mentioned:Fast heating
Rated 5 out of 5 stars
Love it. So bought it again. But delivery delays!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it so much, we've bought a 2nd one for a house we just bought. No knobs to get dirty and super fast cooking. But don't buy it if you need it soon. Our 2nd one is going to take almost 2 months before it will be delivered. Also, if they are still offering the free Circulon pots and pans don't expect them soon. Ours took over 4 months to arrive.
I would recommend this to a friend - Pros mentioned:Fast heating
Rated 5 out of 5 stars
A houseiwfe.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power is superb, reaching a high temp immediately. It's very quick to cook. Handling is also quite simple and easy. I'm quite satisfied with the product.
I would recommend this to a friend - Pros mentioned:Easy to use
Rated 5 out of 5 stars
Easy to Install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received compensation for this review but the review is my own. Very easy to install. It is also easy to learn the controls and sync with wifi.
I would recommend this to a friend Rated 5 out of 5 stars
Nice cooktop! Love the induction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t prepared for the buzzing, especially when it’s trying to sustain a temp and goes on and off intermittently, but overall it’s a great cooktop and I’m super happy with it!
I would recommend this to a friend