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Customer reviews

Rating 4.6 out of 5 stars with 3159 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its large capacity and the effectiveness of the spin cycle, along with its features and energy efficiency. However, some customers have reported issues with the washer's reliability and door functionality. A few also mentioned challenges with balancing and the overall size of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 3,159 reviews
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this for less than a month. So far, we love it. We read a lot of reviews and recommendations on cleaning, drying and leaving the door open to avoid smells and mildew. We cleaning it regularly and everything works great. At this point I have nothing negative to say, and our experience with the washer has been great (knock on wood). Runs very quietly, steam setting is a bonus, saves on water and detergent, looks great with added pedestal.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level, Spin cycle

    Rated 5 out of 5 stars

    simple to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that you don't have to use much soap. It cleans very well and they and they r quiet while running. The clothes are very dry after the spin the spin cycle

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    delicates? bedding? steam? It's got it all!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Erased all my concerns about a front loader (pedestal recommended). It's so easy to use, fun to watch, easy on the items being washed and efficient. Automatically adjusts load time and temperature but gives you the option to edit or change the settings. Best Buy won me over with their knowledge service and great people.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    High maintenance get protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer when I decided that top loaders were too tall for me and very few washers have agitators. It comes with a lot of cycles half of which I have no intention of using but I like the fact that i can choose my wash temperature, rinse, and what type of spin cycle to use. I have learned through trial and error that you need very little HE detergent (I always use liquid) since the machine measures your load and gives very little water. 2 1/2 tablespoons are all you really need. I purchased the 5 year Geek Squad protection plan with my purchase and just had to use it in less than a month because excess water was backing into my detergent and bleach dispensers. The technician came out and saw that part of the problem was that my external drain hose was all the way at the bottom of the drain pipe. He clamped it and reviewed with me how to properly care for it. I was doing some of these things anyway but I took notes. When you have finished your laundry for the day make sure to wipe the inside of the door completely, check the diaphragm for any "hair" that may have got caught during washing, wipe the drum, and then remove the detergent compartment, take out the detergent and fabric softener inserts (the bleach compartment is not removable). Wipe these down and wipe the inside of the space left and let air dry. Finally, leave the door open when not in use to keep the water stench away. In using the washer I've noticed that even though it may start with a longer time cycle it will shorten depending upon the size of your load. Clothes come out clean and now that I'm familiar with how much detergent to use I shouldn't have that over detergent smell since I was experimenting with it. The Geek Squad did order me a replacement part dispenser since the technician was concerned about some of the water still left in there after the cycle. I'm grateful I got the protection plan since this is my first time I'm learning how to wash clothes without an agitator and I'm protected for 5 years. The instructions can be a bit confusing but I'm grateful I can talk to someone who can help me.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is so wonderful and i love it so much. Easy to operate and quiet. The clothes are perfectly clean and does not damage my clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer at a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good washer at a very good price. It's much quieter than other washers I've used and uses much less water. Lots of features.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Not only washes great...looks great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched quite a few front load and top load washers. All my research lead me to the Samsung front load in platinum. It looks great in my new house. My first load was a bed spread and did a great job. My permanent press items and delicates were also cleaned thoroughly. I also like that this washer is energy and water efficient, especially with the ongoing drought in California. Glad I purchased this along with the matching dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Very good washer, better than my Maytag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this washer about a month, so I will reserve judgement, but so far so good. It washes well and efficiently, the clothes wring out almost dry. It is far less noisy than my Maytag and shakes the floor much less. The controls are easy to use and make sense. I like the filter on the front feature. In addition, I had a good experience working with Best Buy, from sales floor to delivery. All in all, I'm quite satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Great effecient washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great efficient washer with a large capacity and quite operation. I would recommend this washer to anyone in the market for a new effecient washer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Spin cycle

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a high quality product. Easy to use. Quiet. Very efficient spin cycle to where you don't have to dry your clothes long at all.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great "basic" HE Frontloading Samsung washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a Samsung or LG, front load, HE washer for the minimum price I could find, and I got it. The washer cleans very well, uses little water, and is very quiet. I looks really nice too. It may not have all the different wash cycles that other more expensive washers have, but I didn't need all the fancy stuff, just something to wash my clothes, delicates, towells and sheets. Delivery and installation was free (as well as haul-away). I even got a $50 rebate from ComEd. I'm very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Quite yet cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is so quite compare to my old top load GE machine. Water saver, very sleek design and intuitive operations. You don't have to read the whole manual to figure out how to operate the machine. I do hear some vibration when the clothes are being tumble dried, I am not sure if it is the machine or the machine itself not leveled correctly. Overall, LOVE IT. ...

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Easy to Use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is able to handle large loads. It runs quietly, has lots of settings and gets clothes really clean! I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washing machine, easy to use, reliable and fairly priced

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Great washer; great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace a 12 year old front load washer that died about a month ago.. It does a great job washing clothes. I don't think my husband's workout gear has ever been so clean. It's big enough for a king sized comforter (haven't tried it yet, but it's bigger than the old one which handled it just fine). It makes some odd thwacking noises when starting to spin, but is quieter than the old one was. The noises aren't really loud, they just worried me that it might not be properly balanced at first. I skipped the pedestal this time (storage is only marginally useful; I think the old one amplified the noise), so it is kind of low to pull clothes out of, but I also no longer feel the floor vibrating so much when it spins. I opted for the Best Buy installation. They were great; even gave me time to clean where the old washer had been before bringing in the new one. The washer comes with it's own hoses (they don't all include them) which are rubber. Downside - I'd prefer a little more flexibility in the temperature/speed settings. My old washer let me mix and match wash and rinse temps and speed settings. This one is a bit more restrictive, but I'm quite happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the washer and dryer to replace a Duet set. Both are very quiet. Excellent performance. Great price!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We previously owned a very similar Samsung washer. After 8 years and it needing to be replaced I was saddened as we loved our Samsung washer. This unit has proven already to be as good as our previous unit at a fraction of the cost as we'd purchased while on sale. Samsung's washers and dryers are extremely energy effecient and have always worked nicely for our family.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Awesome Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, efficient and easy to use. My clothes are coming out so much cleaner then with my old washer. The settings are very easy to use and it has many different options to choose from. There are higher end washers out there but with this one you get 90% of the high end features at only half the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Spin cycle

    Rated 5 out of 5 stars

    Great Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a child I've always enjoyed watching the clothes wash in the front loading machines at the laundromat, so to finally own one of my own I was ecstatic. I've always been partial to Samsung products so this was the best choice for me. This machine is quiet I love the tune it plays when the cycle is finished, and nice size. It has a combination of different speeds, temperatures, and wash levels which is very convenient. I love this machine and glad I purchased It.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Easy Controls-Steam is AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it would take a while but after about three minutes I had the control panel figured out. We did several loads of colors and whites and then tried the steam on some grungy towels. They have not been this clean since they were new. Very happy!

    I would recommend this to a friend
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