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Customer Ratings & Reviews

Your price for this item is $699.99
The comparable value price is $899.99

Customer reviews

Rating 4.6 out of 5 stars with 787 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 787 reviews
  • Pros mentioned:
    Capacity, Noise level, Washer performance

    Rated 5 out of 5 stars

    Happy customer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with your washer purchase! great capacity and tons of wash cycles. quick washing cycles as well. seems to get the clothes very clean and spins them very dry so the drying process is faster too. quiet when running. looks great too.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Washer performance

    Rated 5 out of 5 stars

    Large and in charge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the very large capacity for king and queen size comforters. I like the new features like deep water and super speed wash. It’s very easy to use and has done a good job cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Washer performance

    Rated 4 out of 5 stars

    Happy with washer purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased September of ‘24. Very happy with the washer. Cleans my clothes well and the app does a great job of letting me know where in the cleaning cycle is at. Trays are a little clumsy to remove leftover water or softener clump, but not too crazy. Performs best cloths cleaning with half filled load but I find full loads ok as well. Quiet machine too.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Washer and Dryet amazing machines

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Washer and dryer best overall. Not noisy powerful and work great! As wife as it both machines are, I will say if you arent a tall person, you will have to purchase a step stool eith any washer above 5.5 that doesnt have the door on the side vs on top! Think smarter work not so harder! And they wash heavy duty towels, bed sheets, mattress toppers and blankets! Some of the setting take forever to wash with even when you preset them . But if you just wait for the cycles to end you will get amazing results! Just be patient!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Excellent Washer. Big enough to wash comforters.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer. Fits a large load, washes in multiple modes. Spins fast contrary to some reviews. There’s a setting for the spin cycles. Has a separate water dispenser in washer where you can spot wash clothes and or wash your hands. Quiet. Also notifies me on my phone when done.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Easy Peasy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the large capacity! It’s easy to use and whisper quiet. Haven’t Smart Control yet but very happy with washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Does Not Disappoint

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and dryer are so spacious. Room to wash comforters as well as the settings to for most any type of cloth. I would reccomend for large families or for those whose family use a clean towel for every shower...and we all have that one family member who uses two towels a day. As far as the style. Very sleek and shiny, adds an elegant look to your laundry room. The exterior does get scratched easily, but can be buffed out if that bothers you. One of our favorite features is that the top of the washer is clear, so you can watch the wash, if thats somthing that interests you. We were intrigued.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Performance

    Rated 5 out of 5 stars

    Samsung 5.5 Cu. Ft. HE Smart Top Load Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the washer...great settings and deep basin. Very efficient and quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the wash/dry pair of these thru BestBuy and had a fantastic experience. I had them delivered in a few days after order, and installed in approximately 20 minutes using BestBuy's installation option. These are smart appliances so I get alerts on my phone when the cycle is complete. So many features and options on these and the wash bin is DEEP. Very satisfied with my purchase, experience, and would highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size its easy to use. Clean sleak look works great

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Efficient and Reliable Washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After extensive research and comparison this washer has exceeded my expectations. (I purchased the dryer combo as well.) From its sleek design to its impressive performance, this appliance has truly transformed my laundry routine. The washer boasts multiple wash cycles, allowing me to customize each load according to fabric type and soil level. Plus, its large capacity means I can tackle even the bulkiest loads with ease. The built-in water heater ensures that my clothes come out clean and sanitized every time. One of the standout features of this washer is its energy efficiency. Both the washer and dryer are Energy Star certified, helping me save on utility bills while reducing my carbon footprint. Overall, I highly recommend this washer and dryer combo to anyone in need of a reliable and efficient laundry solution. It has simplified my chores and consistently delivers great results!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, works very well, just as described. It is a reach to get the items at the bottom but I use tongs to retrieve them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer/Dryer - Very Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant say enough good things about this washer & dryer set by Samsung! I was in the market for a new set after lots of problems with my Whirlpool washer and Im a big fan of Samsung because I have a 65" tv & a Samsung Galaxy phone (both for several years now) & they both are great! So my decision was pretty easy when i went looking for a washer & dryer & after maybe a month now of owning I am extremely happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Great machines

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new machines, the color is beautiful and they fit perfectly. They are quiet and handle all the loads we do weekly for our family of 5. I would recommend buying these machines for the great price and service Best Buy offered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time and finance convenience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t know what I was missing or needed until I used it for the first time!! I can adjust everything about how I do my laundry which may seem unnecessary but I have seen difference in my water bill. It’s big and next to my old dyer shows a stark difference of what I had and what I have now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I had the beat buying experience at Best Buy. We generally hare buying appliances but the salesman was knowledgeable and courteous. He mentioned that if the appliances went on sale anytime soon we coukd her refunded the difference. Truley food experience.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    The best washer machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It is the best purchase that i made for a while, ease to use , i can wash a lot of cloths at the same time very well .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    0% buyers remorse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washer it has smart app controls that lets you customize your washing cycles and give washing different garments selections that allows you different settings on which cycles best suits your many different heavy soiled or light soiled garments you can control from your phone set and wash now or set for later time very satisfied with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Gentleman that asset me had great customer service and help me through the whole process of purchasing a washer and dryer and also the delivery guys we’re very professional and great customer service as well

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This washer gets our clothes clean…quietly, which is appreciated. We’ve only had it for about a month so we’ll have to wait and see on quality and durability. We picked it up in store and the staff were friendly and took care of us quickly so we could get home and set it up.

    I would recommend this to a friend