Customer Ratings & Reviews
- Model:
- NE63T8111SS
- SKU:
- 6607882
to a friend
Extremely poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Knobs stoped to work properly, it can heat very intense or nothing at all, stay away of this stove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrendaBerumen, we understand how important a reliable range is in preparing meals. Allow us to help.
Here's a guide to troubleshoot your range temperature issues. Please select the option that best fits the issue you have. Kindly click the embedded word if prompted.
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need more assistance with the knob that is not working properly, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149226505) to help our team pull up your information.
Have a great day.
^Camille
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heat up quickly, appearance is nice, like the locks for knobs
I would recommend this to a friend- Pros mentioned:Wi-fiCons mentioned:Burner, Knob
Very poor customer service from Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service from Samsung is very poor. I found out it was recalled after It caught fire from the knobs turning on when bumped. The glass top is damaged and they said it was my fault and if I wanted it repaired, I would have to pay for it. One burner gets much hotter than the others and two of the plastic knobs are loose with normal use. I have to pull a knob off of another burner to turn them on. Samsung sent me some hideous black plastic things to keep on my burners when not in use so they won't accidentally come on. My experience with Samsung customer service was a nightmare. I was put on hold and transferred from one agent to another for hours, every time I called them. The last time I tried to call them they told me that they refused to talk to me anymore. I was never rude. I was however, persistent in calling back every few days. They do not stand behind their products. Buyer be ware.
No, I would not recommend this to a friend SAMSUNG SLIDE IN RANGE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FAST, FRIENDLY & COURTEOUS SERVICE. I WAS REALLY IMPRESSED WITH THE STORE EMPLOYEES.
I would recommend this to a friend- Cons mentioned:Burner, Fingerprint resistant
Please don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't buy!!! It is not worth it. The Geek Squad has been to my house trying to repair the range 3 times already. I am still having the same issues as the burner even on low is high to a point where you are burning your food. It is a known fact, but Samsung refused do anything about it. I really think Samsung should stick to manufacturing phones. Stay away from appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mica,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for troubleshooting steps for your burner that gets too hot; kindly click the embedded words.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147898135) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Cons mentioned:Enamel chipping, Knob
Enamal chips after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed. The enamal at rhe bottom of the oven is chipping and flaking off after just three years. Also the knobs turn on extremely easy jist bu bumping them. Dangerous in every way. Do not buy this range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for troubleshooting steps for the knobs of your range that easily turn on; kindly click the embedded words.
Samsung Range knobs may be activated by inadvertent push and turn.
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148050551) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Garbage product. Don't buy. You will regret it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you really want to save money, please don't buy this product. I purchase this just over a year ago only, i changed the board twice and it's dead forever. 1st change of circuit board replacement was covered by warranty as it was under a year. 2nd change cost me about the half of the price $600 which includes parts and labor charges. Original purchase price was $1000. I paid $1000 for about 16 months and it's garbage now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Sharing your frustration on having your control panel replaced twice matters. We want to speak to you directly to provide support and see what options we can offer to help you regarding the control panel.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148759015) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Design
Large open slits along the sides.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This range has large slits along the sides. Critters and bugs can enter these slits creating a huge issue. Go with another oven.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Juan,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Recalled stove. DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This range caught my house on fire. Knobs turn off with slightest bump.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NickK,
We would like to assist you further with your concern. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148396670) to help our team pull up your information when you message us.
Have a great day,
-Ernest-