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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 217 reviews

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Rating by feature

  • Capacity

    Rating 4.6 out of 5 stars

  • Dry Time

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

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There aren't enough negative mentions yet.
86%would recommend to a friend

Customers are saying

Customers appreciate the quiet operation and user-friendly design of the 7.5 Cu. Ft. Stackable Smart Gas Dryer. Many users also find the large capacity, sleek design, and steam function to be positive features. However, some customers have expressed concerns about the long drying time and installation issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 217 reviews
  • Rated 5 out of 5 stars

    Gas Dazzler

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stacked beauty is effortless laundry care. Saves space. Saves money. Saves energy. Runs on natural gas. Easy to use preset functions. Quiet model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer! The smart option is not that useful, but still a good dryer

    I would recommend this to a friend
  • Pros mentioned:
    Dryer capacity

    Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer works great, and it gives you many options. One thing that is something I will have to get used to is opening the filter. It’s hard on the fingernails! The dryer is also very quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge upgrade from my 9yr old LG Steam Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a huge upgrade from my 9yr old LG Steam Dryer - This dryer has a direct water line input for steam, Instead of the water bottle I had to constantly refill and load in a tray on the old LG unit! The brushed black is beautiful & contemporary, i upgraded from stainless steel washer and dryer. The dryer is very customizable and the phone connectivity is working better than expected . I especially appreciate the phone alerts from the dryer when a load cycle is complete because my laundry is located in my basement! Highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this product and never even think is gonna be a good drying machine, but turns out to work efficiently.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Donp, I am glad to hear you are loyal to our Samsung Dryer. I am happy you have been pleased with the performance of your machine. Thank you for continuing to put Samsung in your home. We are so thankful for you. ^Brad Samsung

  • Rated 5 out of 5 stars

    Samsung gas dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered other samsung gas dryer during labor day weekend but due to back order had to choose this. Works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just bought these and so far its amazing, I was even able to connect it to my phone so i get an alert when my laundry is done. I have it set up on my sons pbone because he always forgets his laundry. You can evenconnect the washer to the dryer to be controlled on the washer . Love it!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Spoken4, I am glad to see you are having a great experience with your Samsung Dryer. We appreciate your review and welcome you to our family. Thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Nice dryer.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues with the first 2 units that were delivered. One had scratches in the door. The other would not connect to the washer correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/Dryer Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Samsung Washer and Dryer! Helpful, knowledgeable sales girl!! Delivered and set-up on schedule with lots of good pre- delivery instructions to make everything go smoothly!! Best Buy never disappoints❣️

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best dryer I've ever bought and I recommend this to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for my money.it’s easy to use and I can control from my mobile phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful modern design!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful product, very quiet with a modern and sleek design.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad QC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came incorrectly assembled. The top piece was not connected correctly and there is a gap between the control face plate and the cover. Bad assembly QC

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, we are sorry to hear that your dryer was assembled incorrectly. We would love to speak with you further to see what we can do to get this resolved. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144113828) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Rated 3 out of 5 stars

    OK BUT DELIVERED DAMAGED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    KEPT READING POWER CONNECTION ERROR AND ARRIVED EXTREMELY SCRATCHED DID NOT APPEAR NEW TO ME

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate you informing us of your overall experience receiving your Samsung dryer.

      To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      -Angelica Samsung

  • Rated 4 out of 5 stars

    Nice Dryer for the Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the SmartThings integration. Getting notified when the dryer is done is surprisingly useful. We did have a little bit of a learning curve when using the smart cycle selection with towels. The dryer seemed to think they were dry before we did. But it seems to be working now. The power cord was a bit short for our install location, but we worked that out pretty quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    A+ great dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek modern look is really nice! I really like the ability to use it with my phone. It will notify me when the load is done! What a great feature. Super drying capability. It dried two pillows on a normal dry cycle. Very impressive!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't Dry Well

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't dry well so you have to keep turning it back on to dry. For the price I expected more. Felt like I bought a used machine that wasn't functioning properly. Thought it was just me until my mother in law came and commented on her clothes still being damp after the cycle.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Dela,

      Let us extend our help to your dryer.

      Here are the steps to help you dry your clothes. Please watch the full video and click on the hyperlinks below for further help.

      Clothes are not dry after using Samsung dryer.
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145945191 to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Rated 5 out of 5 stars

    Nice designed gas drying machine.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet, nice designed filter to trap lint, very large capacity to dry sleeping bag, good machine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it is very quiet

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not deserve 5 stars because when you put the bedding and duvets to dry, the dryer finishes the cycle prematurely and does not dry completely. In its favor I can say that it is very practical to use and supports a large load of clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the smart features

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. Fast and quiet. Gas dryer seems faster and gentler on my clothes. . It’s nice to get notifications on your phone when cycles are done.

    I would recommend this to a friend