Customer Ratings & Reviews
- Model:
- QN85QN85DBFXZA
- SKU:
- 6576433
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the 85” Class QN85D Series NEO QLED 4K Smart Tizen TV's picture quality, describing it as clear, crisp, beautiful, and superb. They also appreciate the TV's size, with comments like "perfect size" and "it's BIG!" Additionally, customers feel that the TV is a great value for its price, with remarks such as "very good price for the quality" and "Excellent value."
This summary was generated by AI based on customer reviews.
BestBuy Delivery and Installation Sucks!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am beyond disappointment and have almost no words to express my frustration in a polite way with the order of this TV, which evolved from another order which was cancelled and rescheduled 4 times (maybe changing to another order help them to clean up the history). The company which BestBuy outsources to deliver and install the TV is the worst ever. I bought this TV including delivery/installation and it has been dragging for weeks with several unsuccessful attempts which are not conclude for innumerous unprofessional skills. They completely waste our time and money as customers. I have bought many products from BestBuy but will never ever shop at BestBuy again. You wasted all your possibilities to try to make this work, as you probably did not care at all. Innumerous calls, five appointments scheduled, lots of wasted time and efforts just to simple deliver and install a TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AllanM,
Please know you are leaving a review and 1-star rating for the QN85D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the QN85D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Worst customer service ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great, but the customer service at the Bridgewater store is abysmal. I have a narrow space where the TV needs to fit, so I asked if the delivery would include moving it past the door. The sales rep assured me that they would and that I didn’t need to worry. But on the day of delivery, they left the TV in the kitchen. I went back to the store, and the same sales rep came up to me. He said his manager said I needed to buy an installation package and that the Geek Squad would come to do it. When the scheduled date arrived, I got the same news: we couldn’t do it. I went back to the store again, having taken time off from work on both days. I asked for the cancellation of the installation order. The customer service representative said they would cancel it the day after and issue a refund. I asked for store credit as a courtesy, considering they didn’t follow through with their agreement. They refused, saying they couldn’t reduce the $100 discount on the TV, even though they were the ones who offered it. I had to hire movers to move and install the TV myself because Best Buy never did what they promised. I’ll never go back to that store.
I would recommend this to a friendBrand response from Samsung
Posted .SGH55,
Please know you are leaving a review and 1-star rating for the QN85D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the QN85D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Tv size
Damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return my tv because it was damaged upon arrival. When I tried to reorder it was out of stock and bought during Black Friday and missed all the other deals to get it replaced with another tv with same specs and similar value but couldn’t .
I would recommend this to a friendBrand response from Samsung
Posted .Adrian,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Tv size
Tv failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feel squad install was great. Tv stopped working after a week. Soonest appointment was three weeks out. No tv during most of the year end holidays.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RichardL,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Poor Sound Quailty
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.showed well however at times the sound would be muffled. Days later it would return as normal. I hate that I had to return it. Now Im looking for a better model, I may have to stick with LG OLED though I need an 86" or more for the area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NatureB4life,
It’s unfortunate to hear of the issues that have caused you to return your QN85D TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Poor installation service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very painful experience. It has been over 2 weeks and I am yet to get my TV installed. The crew came, promised to reschedule it and vanished! I have been following up with the BB team but not help
I would recommend this to a friendBrand response from Samsung
Posted .Bhavdeep,
Please know you are leaving a review and 1-star rating for the QN85D TV, but we are sorry to hear of your Best Buy experience, nonetheless. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions on the QN85D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Would not buy again
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ARC doesn't work, 2 visits fromGeek Squad, 2 trips to the store because call center is useless
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertH,
It’s unfortunate to hear of your experience with Samsung’s QN85D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Customer Service is Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am beyond disappointment and have almost no words to express my frustration in a polite way with the order of this TV, which was cancelled and attempted to rescheduled 4 times. The company which BestBuy outsources to deliver and install the TV is the worst ever. I bought this TV including delivery/installation and it has been dragging for weeks with several unsuccessful attempts which are not conclude for innumerous unprofessional skills. They completely waste our time and money as customers. I have bought many products from BestBuy but will never ever shop at BestBuy again. You wasted all your possibilities to try to make this work, as you probably did not care at all. wasted time and efforts just to simple deliver and install a TV. If the tv is anything like customer service, wasted money!
No, I would not recommend this to a friendBrand response from Samsung
Posted .RuffinF,
Please know you are leaving a review and 1-star rating for the 85" QN85D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the QN85D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist