Customer Ratings & Reviews

Name: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Stainless Steel
Brand: Samsung
SKU: 6568541
Price: 349 USD
Availability: InStock
Rating: 4.6 (181 reviews)

Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Stainless Steel

Model:: ME21DG6500SRAA; |
SKU:: 6568541

User rating, 4.6 out of 5 stars with 181 reviews.

Highly rated by customers for:

Customer reviews

Performance
Rating 4.7 out of 5 stars
Cook Settings
Rating 4.7 out of 5 stars
Quality
Rating 4.7 out of 5 stars

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There aren't enough negative mentions yet.

93%would recommend to a friend

Customers are saying

Customers enjoy the Bespoke 2.1 Cu. Ft. Over-the-Range Microwave's modern design, ease of use, and impressive features. Many appreciate its sleek appearance, convenient size, and excellent performance. Positive feedback also highlights the straightforward installation process and the user-friendly smart capabilities. The microwave's large capacity and attractive display are also frequently praised.

This summary was generated by AI based on customer reviews.

Show only Verified Purchases

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 1 Showing 1-7 of 7 reviews

Rated 1 out of 5 stars
Not the Best
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Posted 6 months ago. Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
After 8 months, the Samsung microwave stopped heating. Not a good product. They should stick to tvs. It took them to replace 4 major parts including mother board to get it working. Now, I’ve got to get an installer to put to back up and the 1 year warranty is still ticking from the date of purchase and not from the time of repair
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 6 months ago.
  Hello Kimberly,
  
  We understand the disappointment about your overall experience with the microwave.
  
  You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
  
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
  4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
  
  Thank you.
  
  -Angelica
Rated 1 out of 5 stars
Best Buy Sold Me a Damaged Product and Refused to
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Posted 2 months ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not even One star. I purchased a microwave from Best Buy, and it arrived with a huge dent. When I contacted customer service, I was shocked to find out they refused to accept a return or offer a proper resolution. This is completely unacceptable for a product that was clearly damaged before or during delivery. I expected better quality control and customer service from a major retailer. Very disappointed and will think twice before shopping here again.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 2 months ago.
  Dear Valued Best Buy Client,
  
  Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
  
  Have a great day.
  
  -Ricardo
Rated 1 out of 5 stars
Your store is garbage pay your employees more
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Posted 1 year ago. Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've already reviewed this item twice I don't know why you keep sending me emails I will never shop at your store again you are a horrible customer service experience you charged way more money than the manufacturer charged us to get the same appliances here and you broke our appliances quit contacting me you pieces of garbage.
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - White Glass
I would recommend this to a friend
- Brand response from Samsung
  Posted 1 year ago.
  Dear Valued Best Buy Client,
  
  Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
  
  Have a great day.
  
  ^Camille
Rated 1 out of 5 stars
Appliances
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Posted 8 months ago. Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
**Buyer Beware: Faulty Product & Poor Support** I purchased the *Samsung Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display in Matte Black Steel*, and I’m thoroughly disappointed. This microwave didn't even last a week before it completely stopped working. I thought buying additional insurance from Best Buy would cover me in case of issues, but that turned out to be a waste of money as well. When I reached out for help, both Samsung and Best Buy gave me the runaround. Best Buy's customer service told me there was "nothing they could do," despite the fact that I had specifically bought the extra insurance. It seems like they upsell the insurance for bonuses, not because they actually plan to help the customer when problems arise. If you're considering this microwave or buying insurance from Best Buy, think twice. The product quality and support have been a huge letdown.
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Matte Black Steel
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 8 months ago.
  Asus, we understand the importance of a working microwave. Let's get this back on track.
  
  Below is a link to help you diagnose if your microwave stopped working.
  
  Samsung microwave is not working https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
  
  To provide feedback on the retailer where you purchase the extended warranty, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
  
  Should you need more assistance, please feel free to get back to us via the following options:
  
  1. Facebook Messenger: http://m.me/Samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
  
  When you message us, please provide us with this reference number (1147647402) to help our team pull up your information.
  
  Have a great day.
  
  ^Camille
Rated 1 out of 5 stars
Bad Product overall
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Posted 1 year ago. Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very bad product. It makes noise while operarating. Best Buy made tried to make 3 replacements but 2 of them had physical damage out the box. Waiting for the 4th one to come in.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 1 year ago.
  Hello there, Tahmid.
  
  Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. To better assist you with the update on the replacement microwave, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
  
  Have a great day.
  
  ^Camille
Rated 1 out of 5 stars
Terrible
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Posted 11 months ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This Microwave died less than 2 weeks after install. Now i have to buy a more expensive microwave as they are conveniently out of this one to replace it.
This review is from Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Matte Black Steel
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 11 months ago.
  Hi RydMee,
  
  We know how it feels to have a microwave that stopped working in its early weeks. We'd love to help you.
  
  I have shared a link below for the steps if the Samsung microwave stops working.
  https://www.samsung.com/us/support/troubleshooting/TSG01001963/
  
  It would also be great if we could talk to you directly and gather more information about your concern.
  
  Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
  
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  When you message us, please provide us with this reference number 1147408453, which will help our team pull up your information.
  
  ^Rainly
Rated 1 out of 5 stars
Junk
Posted 7 months ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Handle latch breaks right after 1 year warranty. Many online complaints about this known defect. Tiny plastic hooks break causing you to buy door whihc is about the cost of a new microwave
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 7 months ago.
  Greetings,
  
  We understand your disappointment with your broken microwave. Let us help.
  
  Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
  
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
  
  Please provide us with this reference number (1147996940) to help our team pull up your information when you message us.
  
  Thank you.
  
  -Ricardo