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Customer Ratings & Reviews

Your price for this item is $719.99
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The comparable value price is $899.99

Customer reviews

Rating 4.6 out of 5 stars with 136 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the strong suction and lightweight design of the Bespoke Jet Cordless Stick Vacuum, making it easy to use and maneuver. Many appreciate the self-emptying feature and the included attachments, which enhance cleaning versatility. However, some users wish for a more powerful motor and a larger dustbin. The cordless convenience is a significant plus for many, though the battery life is a point of discussion.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-5 of 5 reviews
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Power

    Rated 3 out of 5 stars

    Not super strong but convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace my older entry level Dyson. The self emptying is what sold me. I have very bad allergies and emptying my older vacuum was a chore. This vacuum does empty well enough but not nearly as strong as the Dyson on even the highest setting. Won't pick up larger rubbish and dog hair takes a few swipes. Does come with extra battery, caddy and accessories so you get your money's worth but ultimately not whole house vacuum I was hoping for.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello SabinaNoR,

      We appreciate you taking the time to leave us a review on your vacuum. You made an excellent choice, and we are pleased to hear how happy you are!

      Please know that we value your observation, and we will continue working on improving the quality of the products and services we offer.

      We have the Jet Dual Brush(sold separately) to help with the larger item and dog fur.

      Jet Dual Brush on page 13
      https://downloadcenter.samsung.com/content/UM/202203/20220315170835283/O_DJ68-00859E-01_VS9500_EN_CFR_MES_AA_211208.pdf

      You can change the suction power mode. – You can change the four steps [MIN, MID, MAX, JET] of the suction power with the (+) and (-) button.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide them with this number (1144892666) when you message us to help our team pull up your information.

      Have a great day.

      ^Charles Samsung

  • Pros mentioned:
    Battery life, Suction, Weight

    Rated 3 out of 5 stars

    Amazing product, faulty accessories

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this vacuum so much. It is powerful and lightweight and one battery lasts long enough to do the whole house!! I’d give 5* but the backup battery that came with it is a dud

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for quick cleaning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for fast cleanups and if you dont want to plug in. My dyson that plugs in still does a way deeper clean.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Brush roll head needs updating.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly disappointed at the multi surface brush head. Unlike the Shark Duo Clean brush heads the soft brush roll is not propelled by the motor which will not clean as well where the wall meets floor. Unless you plan to use a broom to get into hard reached areas anyway this is not worth the cost.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Attachments, Ease of use
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Nice design but high cost for moderate performance

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like a collector of cleaning products these days but I couldn't resist the opportunity try out the Samsung Bespoke Jet Cordless stick vacuum. The first thing you see about it is the design itself. It's the kind of vacuum you don't mind having visible in a room somewhere because it's a statement piece all on its own. Then you realize that there is a lot of convenience in having something that empties itself without much effort on your part, and where the attachments are actually useful! they also store perfectly on the base, which serves as a charging station for the second battery as well. I wish they had found a way to integrate the two stands together as it does create extra clutter and require a second power outlet. Where I do struggle with this product is cost versus performance. It's a more than adequate stick vac, but if you have a larger home it's not going to be the vacuum you pull out to clean your entire home. Part of that is because in max setting your batteries aren't going to last more than 15 min or so each; the rest of it is the head width means going back and forth a lot. This really is the vacuum you pull out instead of the big one, to clean up the small messes here and there. When you put that in the appropriate context this might be better accomplished by a far less expensive product, especially since the cleaning power is just alright and not phenomenal.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Chris W,

      We are glad to know that you are using Samsung products. Thank you for sharing your experience with our Samsung Jet.

      You may click the link below for the cleaning time guide, see page 2.
      https://downloadcenter.samsung.com/content/UM/202203/20220315170835283/O_DJ68-00859E-01_VS9500_EN_CFR_MES_AA_211208.pdf

      To know more about the product, you may contact us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      You may provide this reference number (1144917619) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung