Customer Ratings & Reviews
- Model:
- C49HG90
- SKU:
- 6115611
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Features
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the CHG9 Series monitor's large screen size and curved display as impressive and well-suited for gaming and multitasking. Many appreciate the monitor's quality and ease of use, although some find the resolution and lack of built-in speakers to be shortcomings. The weight and stand design also received mixed feedback. Overall, the monitor is praised for its immersive gaming experience and ability to handle multiple tasks simultaneously.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Durability
Gets red lines after 2 years.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a decent monitor but after 2 years, red lines started to appear. This is after the 1 year manufacturer’s warranty. Thankfully, I bought the geek squad protection and got another one, no questions asked. This being said, if you really want to get this monitor, I’d recommend getting the replacement warranty. Or don’t buy the monitor. For an equipment this expensive, it should last more than 2 years.
No, I would not recommend this to a friend Defective monitor Samsung quality is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is defective dead pixel and blueish glare bottom right corner of the screen. First purchase of a Samsung monitor poor QC quality. Returning to Bestbuy. Will try a different brand I'm done with Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" HDR LED Curved FHD FreeSync Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
-Samsung Monitors
- Cons mentioned:Durability
Short term beauty ultimately disappointing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking monitor while it lasted. 1 year and 7 months to be exact, I didnt have a warranty as it was purchased as a gift, and there's no manufacturer wwarranty offered. For $870 for less than 2 years of usage, without any kind of drop damage or stress in a non smoking household.... that's absurd. This is the first monitor I've ever had actually die in my lifetime. Not sure that it's worth the price, even if I had gotten the $150 extra warranty, seems like its guaranteed to need replaced and still not worth it. Would not recommend for long term use, but looks great while it lasts.
No, I would not recommend this to a friend - Pros mentioned:PriceCons mentioned:Resolution
Very Low Quality Resolution
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned! I couldn’t deal with the quality of the resolution. It’s pretty much 1080P stretched, so it looks worse than 1080p in person. The text was very pixelated when sitting in front of it. It reminded me of the old 14” low res monitors. It looks nice and price is good, but having every other device in house house having 4K, I just couldn’t stand how bad it looked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dave,
I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
- Cons mentioned:Resolution
Cool but lacking compared to the higher tier model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a 1080p vertical resolution screen this is a decent option. I felt that for the size of the screen to not have a vertical resolution of 1440p on the lower end model was just not acceptable. This monitor would be fine for a scheduler looking at Gantt charts and the like but if you are using it for CAD or for Gaming you will find the resolution lacking. I also did not like the 1800R curve, for the screen size the 1000R model is much more suitable and natural for viewing. I ended up returning this model and purchasing the Odyssey G9 ($1500 model). With a resolution of 5120x1440 and the 1000R curve, the Odyssey G9 blows this thing out of the water. If you are planning on spending this much on a monitor you might as well just save for another few weeks and buy the Odyssey model. In the end you will be MUCH happier with your new screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
- Pros mentioned:Refresh rateCons mentioned:Durability
Nice monitor, died after a year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Real Quick: Pros: Big screen. Good refresh rates. Cons: Died after a year, had to returned, luckily i've bought the 4 year protection plan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alex,
I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
Samsung Monitors
It was ok but broke after no usage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great while it lasted - but it didn't even last 2 years. Went two Chicago for 5 days, returned, and the monitor wouldn't display anything, not even the menu. If you get this monitor, buy the warranty, and extend it if you can. But, it's not worth the price.
No, I would not recommend this to a friendOverpriced and poor quality display!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am an instructional designer and when working from home, I require attention to small details for my output materials and designs. This monitor looked to do the part when I saw it on display as it was visually appealing and essentially combined two displays into one footprint! PROS: - Various inputs support for both Mac and Windows based systems simultaneously along with ability to split screen in the middle to display both at same time - No power adapter brick (just a simple plug in the wall directly with power cable from monitor) - Relatively easy and quick to put together the stand CONS: - Video quality is sub par, especially for graphics! Considering the price and hardware built in, I expected much better! - Display eventually and mysteriously "scrambled" (for lack of a better term) on me and despite several reboots and power cycling, it never recovered. I ended up returning the product after 5 days (this happened on day 4) and since this gave me a bad impression , I decided not to exchange it and return it for good. - Button controls are not that intuitive While the weird display issue may not happen to you, I would advise to not buy impulsively (like I did and lesson learned) and research other options as it comes down to this being a poor value! I can't speak for gamers (as this is what they market it for) but from a graphics design and even video rendering point of view, I find this product unsatisfactory.
No, I would not recommend this to a friendBrand response from Samsung
Posted .UA1KinVA:
I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" LED Curved FHD FreeSync Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
- Samsung Solutions
- Pros mentioned:Large screen
Close but not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Size of this monitor is great! Easy to put together, but it kills my eyes for some reason. No, I’m not to close to the screen and I changed the mode to eye saver within the monitors options. It blinks every few seconds while connected to my MacBook Pro. I will be returning it unfortunately. Will have to try a different monitor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SGTAirborne,
Thank you for having purchased the Samsung - CHG9 Series C49HG90DMN 49" Monitor.
If this issue us happening constantly, then I suspect it may have to do with the way the monitor is setup with your computer.
Please give us the opportunity to better understand your usage environment and troubleshoot towards a solution.
You can reach Samsung Support via any of the following options:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
Samsung Monitors
- Cons mentioned:Resolution
Mediocre gamer, ok multitasker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesnt live up to the price nowadays. Its ok for multi-tasking but the user menu is outdated and slow. Its only 1080p. If you are going from 1440 monitors you will notice the difference. Returned on the last day and went back to my old setup. Really wantes to like this monitor but couldn't.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" HDR LED Curved FHD FreeSync Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
-Samsung Monitors
It's awesome but a huge NO!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were very excited for this monitor. It seemed to have all the features that we were looking for. And let me tell you when this thing is up and running it is awesome. However, there is a huge flaw. When this monitor is in sleep mode it WILL NOT wake. We have to restart the laptop to get it up and running again. It is a huge pain in the rear. I would like to say it is just my monitor but we bought 2 for the office and both have the same issue. Save your money. Do some research before you buy.
No, I would not recommend this to a friend- Cons mentioned:Resolution
Big monitor with small resolution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 3840 x 1080 is too limiting, a lot of screens open beyond this 1080 height limit these days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ScubaSteve,
Thank you for purchasing the Samsung - CHG9 Series C49HG90DMN 49" Monitor. I am sorry to hear that you are not satisfied with the resolution of this model.
With Quantum Dot technology, Samsung’s QLED Gaming Monitor provides an extreme upgrade in your gaming experience. Quantum dot makes today's games appear more lifelike by delivering a billion shades of accurate color.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung C49HG90 with a 1-year limited manufacturer's warranty if purchased brand-new from an authorized dealer.
To better assist you with step-by-step troubleshooting and picture adjustment, please contact Samsung Customer Support and a representative will gladly help you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors
Poor image quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this monitor. When I took it out of the box it was huge and beautiful. It looked even better on my desk. However, once I got it running the screen looked terrible. The text was really blurry and gave me a headache. I tried running it on multiple computers, and in all cases when I opened word documents or excel files, the text was really pixelated. This monitor may work good for gaming, but not multitasking in finance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert,
Thank you for your review of the Samsung C49HG90 Gaming Monitor. I am very sorry that you are not completely happy with the unit you received.
Your opinions are greatly valued and will be shared with our teams.
Please reach out so that we can assist you with this.
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Samsung stands behind the quality and performance of every product we manufacture, and we back the CHG90 QLED Gaming Monitor with a 1-year manufacturer's limited warranty.
Samsung Monitors
- Pros mentioned:Gaming
monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVED this monitor but unfortunately I had to return, I wanted one for my son to use for gaming.
I would recommend this to a friendBrand response from Samsung
Posted .Jenifer,
I’m sorry to see that you rated this product 2 stars, which indicates dissatisfaction.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
Samsung Monitors
would not purchase given an opportunity to go back
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great, when it worked. began having display issues around a year after purchase that turning off and back on seemed to fix. now, almost 2 years later, doesn't display anything other than lines like a couple other reviewers have posted pictures. seems to be an issue with this monitor. hopefully, they have fixed it in newer versions. good luck.
No, I would not recommend this to a friendBrand response from Samsung
Posted .displayname,
I am very sorry that your monitor is not displaying properly. Although your monitor is out of warranty, I invite you to contact Samsung Customer Support for troubleshooting to see if we can resolve your issue over the phone.
If our Customer Support agent determines that service is required, the below is our flat-rate service fee for out-of-warranty 49” monitors. The below does not cover the cost of shipping your monitor to us but does cover the cost of shipping the monitor back to you. You are responsible for shipping fees to Samsung Customer Service; we recommend using a trackable shipping service like UPS.
Flat-Rate Service fee for 24” – 32” Monitors: $150
[17” – 19”: $80]
[20” – 23”: $120]
[24”-32": $150]
34+ Labor is $225 and plus the part cost
You can reach Samsung Customer Support at 1-800-Samsung and a representative will gladly help you.
Thank you for choosing Samsung. Again, I am very sorry for the current issue. We look forward to hearing from you.
Samsung Monitors
D.O.A.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have loved to give this a five star review, but unfortunately it was dead on arrival. After some research , I found that this is a fairly common issue with Samsung 49 in monitors.
No, I would not recommend this to a friendBrand response from Samsung
Posted .newb,
Thank you for sharing your review on this model. I am sorry to hear that the product arrived damaged.
We recommend you contact Best Buy directly for assistance in correcting the situation.
If you ever need assistance with product features, specs, or operation, please know we are here to help. You can reach Samsung Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Samsung Monitors
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though the price is high, the quality of pictures is not good. We only used the screen for few times and it showed problem with screen already.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Anna:
I am very sorry to hear that you are experiencing issues with the picture of your new Samsung CHG9 49" HDR LED Curved FHD FreeSync Monitor.
I encourage you to contact Samsung Customer Support for questions and assistance with your monitor.
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
If you have not already done so, we invite you to register your new Samsung Monitor at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Solutions
Great! But Already?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already getting dead pixles loved the monitor but this is a shame
I would recommend this to a friendBrand response from Samsung
Posted .I am very sorry for the dead pixels you have encountered with your Samsung - CHG9 Series C49HG90DMN 49" HDR LED Curved FHD FreeSync Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
-Samsung Monitors
Width good height not so much.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice width but the height made it feel short. Had to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" HDR LED Curved FHD FreeSync Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. We hope to regain you as a customer in the near future.
-Samsung Monitors
Alright
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent but gets hot fast. Good but not great. Good picture though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Wax530,
I am very sorry to see that you have encountered issues with the Samsung - CHG9 Series C49HG90DMN 49" Monitor. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung Monitors