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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 485 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the Galaxy Book as easy to use, lightweight, and reasonably priced. They appreciate the touchscreen feature and find the performance suitable for their needs, including light gaming. However, some users have concerns about battery life, occasional freezing issues, and the pre-installation of Windows 11.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 485 reviews
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Sold My 2020 Macbook Air For This

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned a Macbook Air since 2018 (2018 and a 2020 one) and I couldn’t stand it. As much as I love iPhones and having an iPad, I couldn’t stand my Macbook. I am a full time college student, going to school to become a teacher, where I will be using a laptop a lot. My Macbook was not cutting it. I use Google Docs, Slides, Photos, Chrome for everything, and using those products on an Apple laptop was where I went wrong. I barely even knew how to navigate the Macbook even after having it for so long. I hated that everything was synced from my phone to my laptop. I love this laptop. It’s amazing in size, beautiful, fast, and works like a dream. The screen is a little dull at certain angles. But, it’s because it’s a touch screen that works super well. I am so happy for this purchase. Thanks, Samsung. Can’t wait to use this for the rest of college and take it to teach with me!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 4 out of 5 stars

    Good for light work

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the strongest and not the fastest, but I only use it for college so writing essays, meetings, and power points. So its perfect for me. Has a decently long battery life and its touch screen which is a cherry on top. As buying a 1k macbook doesn't sound right to me. I also had this laptop for over a year and not experienced a single problem yet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Samsung Galaxy Book 15-Inch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy Book 15-Inch is a well-rounded laptop that delivers on multiple fronts - from design and performance to display and portability. It's a suitable choice for professionals seeking a reliable workhorse, as well as content consumers who appreciate a visually pleasing experience. However, potential buyers should consider checking for updates or newer models as technology evolves rapidly and newer options might be available.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Galaxy Book Review

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had any issues with this computer. It's really fast and reliable. I like that it is touchscreen also.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance Average battery Poor display despite full HD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks “Garin” for being so helpful.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I walked into the store last night with intention of buying the pioneer 65” $299.00 tv. That is until I met “Garin” working the TV section and he was finishing another sell. He started telling me about I should by a little nicer TV, with Garins help I upgraded to the Samsung 65” CU 7000. Through the whole process I did not realize I was being led to better product which would lead to much more enjoyment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    10-key Function is thrown off.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The added 3rd button to the bottom of the number pad throws off the 10-key function. Other than that, it is a nice laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very recomended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop havent had any issues, super fast and reliably

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this open-box excellent. Came without any problems or scratches. The computer runs pretty fast. I ended up uninstalling most of the unneeded Samsung bloatware. I had a Surface Laptop Studio with pretty much the same specs for 1/3 of the cost. Screen, speakers and design are definitely not as nice here, but it’s not necessary for me. They work well for a medium-priced laptop. I’d most likely buy this device/brand again in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Worthy purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim, light weight. Holding charge as expected. Satisfied with the purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. In less than 14 months the mechanism that opens the screen broke. This computer pretty much stayed at my desk. I opened it one morning, heard cracking, and this piece popped out. Not under warranty of course. I have several laptops that have lasted a decade, but not Samsung. I won’t buy another Samsung for sure.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung for the win(again)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, quick to reapond, fast processing(even with multiple tabs operating), perfect size for on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestbuy way to go always!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my laptop well packaged! Very nice touch!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sad customer bought broke falling apart laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a broke open box order now stuck with it for life unless Best Buy wants to honor a return

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Touch screen, Weight

    Rated 4 out of 5 stars

    Good Value

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for the price, lightweight and thin. Touchscreen works great. Battery life could be better

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Great price and been using it over a year with zero issues. Love how easily it pairs with my galaxy. Battery life is good. Overall quality is great don’t have any complaints whatsoever and would definitely recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 4 out of 5 stars

    Laptop review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it. I used it for my online school and to edit pictures and print them. I kinda wished it folded to use the touch screen better. It was fast. I didn't have many problems with it. I have had it for 2 years now.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Touch screen computer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my computer! The design is sleek it’s light weight and extremely fast

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    HP PC

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and durable pc. I'm very pleased with the ease of use and quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. I would highly recommend to buy. Fast and efficient.

    I would recommend this to a friend