Customer Ratings & Reviews
- Model:
- HW-Q990B/ZA
- |
- SKU:
- 6505166
Customer reviews
Rating 4.5 out of 5 stars with 380 reviews
(380 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, Dolby Atmos, price, and bass of the HW-Q990B soundbar. They describe the sound as realistic, crisp, and loud, with great surround sound and Atmos effects. The soundbar is also said to be easy to set up and use, and customers appreciate the value for the price. However, some customers have experienced connectivity issues, lack of sound from the rear speakers, large size, defective units, and difficulties with the remote control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Dolby atmosCons mentioned:Connectivity
Rated 5 out of 5 stars
Best Soundbar for Dolby Atmos Content
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best for watching dolby atmos content. The connectivity problem with rear speakers didn’t happen on the ones I bought. Q Symphony feature is added plus. Bass is good as well.
I would recommend this to a friend - Pros mentioned:Easy setup, Sound quality
Rated 5 out of 5 stars
Excellent Surround Sound & Bass
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar is fantastic, easy to setup, and easily tunable to make it sound the best for my space.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Rated 5 out of 5 stars
Awesome sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can fork out the extra bucks, so worth it! Bass is incredible compared to lesser models.. so yourself a favor and buy this. You’ll appreciate it when your watching a movie in incredible surround, or listen to your favorite music. So glad I didn’t settle.
I would recommend this to a friend Rated 5 out of 5 stars
Don’t pass because of the negative reviews
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker system is so good that it made me hate listening to music on my headphones. I’ve had this system about 9 weeks now ($1399 Black Friday deal), and the signal dropping is not an issue at all. I have no experience with the speakers cutting out. The smart things app allows you to adjust the levels of each speaker to your liking, and I highly recommend running the auto EQ. I prefer my sound mode to stay on GAME because it emphasizes the mids, but if you experience voice issues while listening to atoms content, switch it back to standard. Because splurge purchase in a very long time.
I would recommend this to a friendRated 5 out of 5 stars
Worth the price of admission!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to the HW-Q990b from the HW-Q850T, and it was a massive upgrade in audio fidelity. I ran the Q850T for approx 3 years with a 2020 QN75 Samsung TV for the QSymphony and "Dolby Atmos" compatability. Unfortunately, the Atmos effect was quite underwhelming, and I just didn't hear any upward firing drivers for overhead sound. I read several different reviews that convinced me to upgrade to the Q990b series a few weeks ago, and am quite happy I did. Dialogue is more crisp, and the Dolby Atmos effect is now very noticeable. One can adjust the individual levels of the upward, side, and wide firing drivers on the main bar and the rear satellites. The rear speakers are now individually powered, and they make their presence known. Unfortunately, the power cables are short and need a nearby outlet if you dont want to run an extension cord. The complete manual is not included though, and must be downloaded. It suggests placing the subwoofer along the same wall as the soundbar, which actually solved my previous problem of the rear speakers losing connectivity at times. I used to have the subwoofer placed in the corner on the opposite wall when I ran the Q850t. Another TV in a nearby room seemed to affect the rear connectivity whenever it was on, as random disconnects became annoyingly frequent when the tv was on. The issue seemed to resolve when the tv was off. I was very annoyed when the Q990b experienced the same issue, until I relocated the subwoofer to the same wall as the soundbar, and incidentally farther away from the other tv. The disconnects stopped, and everything now works as it should. The Q990B is now matched with a 2023 QN75, and it is quite the cinematic experience at home. We have noticed several subtle audio effects we've never heard before, in films we've seen many times.
I would recommend this to a friend- Pros mentioned:Dolby atmos, Easy setup
Rated 5 out of 5 stars
Best surround sound ever!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to pair with my Samsung QN90B 75 inch tv. The Dolby Atmos is amazing. 28 speakers total with tv and surround sound speakers. Action movies will never be the same. I have been watching movies non stop since I got this system. Setting up is a breeze just plug and play. Works with Samsung smart things.
I would recommend this to a friend Rated 5 out of 5 stars
Samsung QN990B soundbar, its sweet sounding
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sound bar. I was initially a sceptic, coming from receiver and separates world. The voice clarity and movie sound effects are fantastic. Easily better than my previous separates system that was more expensive. I highly recommend this sound bar. Need to play around with the setup settings to get it right. I have had no issues of rear speakers cutting out.
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a room set up with a nice AV system so i have high standards when it comes to sound output and quantity. All i have to say is this sound bar in my open floor plan living room keeps up with my av setup. Im blown away. Very loud, high quality sound fills the room very well. Dont hesitate, buy it.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
BELIEVE ME NOW I AM WINNING ON EVER OCCASION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I AM 52 YEARS OLD MUSIC IS MY LIFE AND I HAVE HAD NUMEROUS SOUNDBAR'S NUMEROUS A/V RECEIVER SAMSUNG 11.1.4 Q990B SOUNDBAR CHANGED EVERYTHING ABOUT MY LIFE SAMSUNG REALLY SHOWED ME WHY MUSIC IS MY LIFE BELIEVE ME I LOVE IT SO MUCH I WISH I CAN NEVER GO TO SLEEP JUST WISH I CAN LISTEN TO MY SAMSUNG 11.1.4 Q990B SOUNDBAR 24 HOUR A DAY
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Wow with Samsung 75 QN90B
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.exceptional the sound is perfect when paired with a 75 QN90B Have to tinkle with the settings but would sugest to use with smarthings app as well subwoofer placement is perfect as well although i would test different areas of your room for your best listening comfort but ,The Q symphonies work great to but remember this only works with 2021 and up samsung smart tvs you can go wrong
I would recommend this to a friend Rated 5 out of 5 stars
Great deal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fact best buy sells open boxed items, got this bad boy in prestine condition and for cheaper :)
I would recommend this to a friendRated 5 out of 5 stars
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great realistic sound effects. Speakers make you feel like you are in the movie itself.
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Samsung 990B
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar exceeded my expectation. Heard issues about rear speakers cutting out but haven't had that issue. Awesome soundbar
I would recommend this to a friend - Cons mentioned:Connectivity
Rated 4 out of 5 stars
Small scale home theatre essential
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4/5 due to unfortunately my device like many others have witnessed happened to deal with disconnect of the rear satellite speakers. however it RARELY happens. I yet have received feedback from Samsung. Other than that it's a solid piece to expand your audio from TV, Streaming device or mobile device
I would recommend this to a friendBrand response from Samsung
Posted .Hello Rayj,
Thank you for purchasing the Samsung HW-Q990B Soundbar and sharing your review.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you.
~Samsung Solutions
Rated 4 out of 5 stars
Great Theater System
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system overall! Only issue is a rattle inside the sub at 30 & 40 Hz
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Q-Symphony is amazing pairing this with a qn95b…..
I would recommend this to a friendRated 5 out of 5 stars
Love this sound bar system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system. We have high ceilings and the Dolby Atmos sounds amazing. The only thing that could be better is if the AC cord for the rear speakers was longer.
I would recommend this to a friendRated 5 out of 5 stars
Absolutely loved it !!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnot believe until I started using it. Perfect sound system for my home. I absolutely loved it.
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Sound cuts in and out
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound cuts in and out continuously. Tired to Reset to factory and updated firmware. No luck. We set up a instructed and still the quality is horrible. We can’t sit through a movie without it cutting in and out the entire time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TarahV,
Thank you for sharing your experiences with the HW-Q990B Soundbar. Your feedback is critical to our continuous pursuit in bringing you the best in audio products.
I am sorry to see that you have had these issues with your soundbar. This is not how we want your movie experiences to be.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
~Samsung Solutions
Rated 1 out of 5 stars
Rear speaker had manufactured issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rear speaker (both peft and right) were firing in same direction. The rear speakers should be firing sound in 3 directions forward, upward and outward for surround effect, but rear left speaker had speker placement firing inward. So regardless of speaker placemt it will send sound in same droedtion.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi aMAZing,
I’m sorry for the difficulties with your HW-Q990B Soundbars setup. We understand your frustrations and are here to help.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please contact Samsung Customer Support for troubleshooting or warranty assistance.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions