Customer Ratings & Reviews

After reading all the great reviews I decided to purchase this chair. Have to say I'm disappointed that I did not try it out first. The cair is not as big as it looks, it's arms are flimsy and overall not very comfortable. After 2 weeks I had enough and gave the chair to a friend for free.

Chair is comfortably, but very squeaky .. it is loud and really starting to get annoying. It also cane with some scratches

I found myself to have to have end less problem with your item.

Not a good chair to narrow and not really a Serra that as far as I could tell except for the sticker on the box . I returned mine after two days.

On the left hand side of the seat of the chair it feels like the padding is so thin that I can feel the metal or whatever the frame is inside it presses against my left side it's uncomfortable to sit in. It was great when I first purchased this in and then after about six months that's when it went downhill lesson learned do better research prior to purchasing furniture

Arrived today. Looks like a nice chair, sadly, they sent me a used one. It arrived with scratches all over the armrests and base. The hardware package was open and taped up. The upholstery by the holes where the screws go in is ripped. I'm taking this back tomorrow.

worked well for about 6 months until the arm busted completely off, the screw holding the arm in place broke in half and the bottom half is stuck in the chair. im unable to remove the broken screw so i cant fix the chair by putting in a new screw. would not buy again.

The arms of the chair broke within the first 2 months of ownership. The back broke today. Very disappointing product. The leather on the arm rest is peeling and the back is showing signed of wear. Do not buy!

Just put this chair together it is not comfortable. The Reclining in this chair is non existent. I would not recommend this chair, disappointed

It is so uncomfortable. I wish i would have read the reviews before buying

Product states manufactured by SERTA but must be made by them for trueinnovations. Bolt locations on seat cushion not aligned properly so arms and back cushion are out of alignment. I purchased based on SERTA name to hopefully avoid these types of problems on non-brand name items. Returned to store for full reimbursement.

I purchased chair with reward points and had chair delivered. Once I started assembling I found out threads were stripped on the seat so I could not attach one of the arm rests. I saw a green letter in box that said "If you encounter any issues or have any questions do not return this item to the store or website you purchased it from. Please contact our customer service department...it's True...fast, friendly Customer service. At True innovations, we are committed to excellence. Our Primary objective is to provide fast, friendly customer service to all our customers. We are here to help if you have any questions, comments or are in need of warranty replacement parts. I sent an online request explaining issue. I did not have or get a receipt, but did forward my email confirmation showing that I ordered the chair and that it was being delivered. They told be that that it was not purchased from an authorized dealer so if I wanted the part I would have to pay for it. Bottom line is that I got a brand new chair made by this company, it was damaged to the point that I can't assemble it, and now they want me to pay for a replacement part. I have no idea if the chair is comfortable because I can't sit in it. The fact that they want to charge me for replacement is why I would never buy anything made by this company again.

Looks great in the pictures and it was on sale and saved money. I can see why. The chair is very uncomfortable and not worth the price, even the sale price.

I'm so unhappy with this chair, I'm returning it. I'ts very uncomfortable on top of everything it's bad for people with back pain. The cushion is not adjustable and it's pushing you forward so hard so you have to push it back with your legs all the time in order to keep it in the right angle. And the area where you put your arm is kind of built very close to your body so basically you can't put your arms there and reach a mouse or a keyboard on a office table. I think the design is very stupid.

I looked at the reviews and bought the chair thinking it would be good. After weeks of having this chair, I have not been comfortable at all. I need a pillow on my back because this chair definitely does not support your back at all. The arms are too high, and the seat cushion is uncomfortable. I would not recommend this; but if you do decide to buy it, definitely try it out first at Best Buy.