Customer Ratings & Reviews
- Model:
- 43670
- |
- SKU:
- 1794088
Customer reviews
Rating 4.3 out of 5 stars with 175 reviews
(175 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the comfort and assembly of the Hannah Upholstered Executive Office Chair with Headrest Pillow. Many customers rave about how comfortable the chair is, while others appreciate how easy it is to put together. The chair's fabric is also praised for its durability. However, a few customers have expressed concerns about the chair's size, feeling that it may be too small for some individuals. Additionally, some customers have mentioned that the chair's padding could be improved.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Very hard seat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon reading all the previous reviews i had such high hopes for this product. However, this chair is so hard on your bottom and results in so much back pain. It's insaneHow many positive reviews were on this?I don't even understand. The chair itself is very esthetically pleasing and very soft and pretty. In is the right height on the back and adjust high and well, and is built. Well, but it is just very uncomfortable. And it really sucks when you've already put it together and now you have to take it apart. To try to figure out how to return it when it was delivered in the first place and won't fit in my car.
This review is from Serta - Hannah Upholstered Executive Office Chair with Pillowed Headrest - Soft Plush - Beige
No, I would not recommend this to a friend- Cons mentioned:Padding, Tight
Rated 1 out of 5 stars
I hated it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this chair I am 260 pounds and it feels really tight on me I’m also 56 in height it feels really tight it’s tall the back of the chair is tall but it has very little if any padding it looks way more padded in the picture than it is in person it’s really heavy and bulky and hard to maneuver like I say it’s OK to city and I just would have preferred for it to be a bit more comfy and a bit more durable and also a bit more wide for those people with hips
No, I would not recommend this to a friend Rated 1 out of 5 stars
Very poor craftsmanship
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This chair arrived in terrible shape. Stitching was very poor and frayed. The cushions were uneven underneath meaning you sit lopsided. It is held together with industrial staples all over with sharp edges protruding out. Covered in dust. All over the packaging it asks you not to return but to call the manufacturer's customer service. Tried that and they referred me back to Best Buy. Do not recommend.
No, I would not recommend this to a friendRated 1 out of 5 stars
Hurts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tail bone hates this chair i would not recommend
This review is from Serta - Hannah Upholstered Executive Office Chair with Pillowed Headrest - Charcoal Gray
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money waste of work
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This chair is terrible. The holes for the screws are not aligned correctly so that the screws don’t fit from the chair cushion to the handles.
No, I would not recommend this to a friendBrand response from Serta Team
Posted .Hi there, thank you so much for taking the time to review your chair, your feedback is very important to us. We are sorry to hear that the chair looks to have the issues you are facing. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a different chair. Alternatively, this issue does not sound normal, we recommend filing a warranty claim with our partners at Lifestyle Solutions who craft these chairs for us. If your chair is found to be defective it could qualify for a warranty replacement. Lifestyle Solutions can be reached at 877-693-8866 and are available to assist with any warranty claims and customer inquiries. We hope this helps!
Rated 1 out of 5 stars
Sent me a refurbished chair as a new one.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent me a refurbished chair. No instructions, all the boxes are open and contents scattered in the box. What an unpleasant experience.
No, I would not recommend this to a friendBrand response from Serta Team
Posted .Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.
Rated 1 out of 5 stars
Bad chair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly not a very good chair although it might be better if I can ever get it assembled. Base was easy to assemble but when it comes to the seat, arm rests and back cushion it is not worth the effort. Half of the screws don't fit properly and if they stick at all they immediately strip and are worthless. I don't want to return this chair so I am getting alternate screws that hopefully will work. Cannot recommend this chair at all.
This review is from Serta - Hannah Upholstered Executive Office Chair with Headrest Pillow - Smooth Bonded Leather - Biscuit
No, I would not recommend this to a friendBrand response from Serta Team
Posted .We're sorry to hear about this issue with your Serta office chair! While we don't sell these items on our website, I'd be happy to provide the contact information you'll need as this sounds like it may be a warranty issue. Living Style is the manufacturer of our Serta office chairs, so they should be able to help you with this issue. You can contact them directly for warranty assistance on the product by phone at 1-800-379-9773 or email service@truedesigns.com . We hope this information helps!
Rated 1 out of 5 stars
Do not listen to the high reviews
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I typically purchase a $50-100 chair.. Thought I would splurge on this one and what a mistake that was. It took a week to feel like I was sitting on a board, the bottom had no support, and the back has staples falling out and is peeling off. I bought due to the high reviews, but don't waste your money.
This review is from Serta - Hannah Upholstered Executive Office Chair with Headrest Pillow - Charcoal Gray
No, I would not recommend this to a friendBrand response from Serta Team
Posted .Hi there! We're sorry to hear you are less than satisfied with your Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 1-855-372-2315/800-379-9773. Thank you.
Rated 1 out of 5 stars
Long story short, this chair sucks.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This chair sucks. It is hard and uncomfortable. I spent $200+ to replace an old folding chair and that chair was actually more comfortable than this. A waste of time and money.
This review is from Serta - Hannah Upholstered Executive Office Chair with Headrest Pillow - Charcoal Gray
No, I would not recommend this to a friendBrand response from Serta Team
Posted .Hi there! We are sorry about your experience with the Serta Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.
Rated 1 out of 5 stars
do not waste your money on this chair.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible came with a hole in the seat, and doesn't tilt back like it is supposed too, the customer support number could not be less helpful.
No, I would not recommend this to a friendRated 1 out of 5 stars
Uncomfortable, and causes pain
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have pain in my lower back I didn't have before.
No, I would not recommend this to a friend