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Customer Ratings & Reviews

Your price for this item is $189.99

Customer reviews

Rating 4.3 out of 5 stars with 175 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers find value in the comfort and assembly of the Hannah Upholstered Executive Office Chair with Headrest Pillow. Many customers rave about how comfortable the chair is, while others appreciate how easy it is to put together. The chair's fabric is also praised for its durability. However, a few customers have expressed concerns about the chair's size, feeling that it may be too small for some individuals. Additionally, some customers have mentioned that the chair's padding could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-11 of 11 reviews
  • Pros mentioned:
    Assembly, Comfortable

    Rated 3 out of 5 stars

    NOT A HEADREST NOT A RECLINER

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I assembled this thing in like 10 minutes. This chair is comfortable, padded, and good quality BUT the specs of the chair for both "headrest" and "recliner" are very misleading. There is only a padded backrest so I don't know what they classify as a headrest. There is clearly not enough room to rest your head when sitting properly. Also, a recliner should allow the backrest component to pivot separately from the chair, but this chair only rocks back. So not sure how they classify a recliner either.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable, Fabric, Price

    Rated 3 out of 5 stars

    Decent for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is comfortable and has a decent fabric that is soft and the cushion sufficient. The casters could be a little better. At the price point you get a great chair especially if it’s on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable

    Rated 3 out of 5 stars

    Chair is nice, but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The chair is very good. The nasty surprise I discovered about having to have to pay 200 in something to have your team put it together for me was not. I hired a handyman for much less. Also, it should have come with instructions on assembling the chair.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Basic chair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a basic chair, it’s not a cushioned as you’d think. It reclines very little. The plus is, it’s fabric is soft. I work from home and wish I would’ve gone out and tried it first. Guess it’s better than a $30 chair. Got it on sale in July.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfortable

    Rated 3 out of 5 stars

    iphone7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy I am very with happy with my new phone my new phone. I will have much enjoyment using it. It is quite an improvement over my old phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok but screws fell out

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After almost a year of constant use due to working from home, the screws in the arms came off and wont fit back in. So now, they just move off and never stay on.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Padding, Shaky

    Rated 3 out of 5 stars

    Chair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of shaky, Seating not too much padding but overall pretty good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Comfortable but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable but, after long periods of time it became very uncomfortable. We returned this sadly!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfortable

    Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad looking chair. Comfort not bad. A little squeak to it as you tilt back. But no problems so far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    UNCOMFORTABLE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT SO COMFORTABLE AS THEY CLAIM 00000000000000OO

    No, I would not recommend this to a friend
    • Brand response from Serta Team
      Posted .

      Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

  • Rated 3 out of 5 stars

    poor work chair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the chair thinking if made by Serta it would be very comfortable. Wrong - the chair is very uncomfortable on the spine and that was just after an hour of using it. I am 5 ft 2" and the chair is huge. I have to use a seat cushion and back cushion and it is still too big. I can live with that, but it is very uncomfortable in the seating area and I have to use it 8 hrs a day for work. Very disappointed to buy a chair for comfort and have to use so many pillows to make it comfortable.

    No, I would not recommend this to a friend