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Customer Ratings & Reviews

Your price for this item is $199.99
The comparable value price is $449.99

Customer reviews

Rating 4.3 out of 5 stars with 368 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers consistently note the AI Ultra 2-in-1 Robot Vacuum & Mop's mopping feature, ease of use, and mapping capabilities. Many appreciate the convenience it brings and how well it cleans. However, some users have concerns about its battery life, noise level, water tank capacity, occasional setup difficulties, and how it handles obstacles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-3 of 3 reviews
  • Rated 4 out of 5 stars

    Confusing but good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A decent product that is confusing to set up and need constant tending.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nightmare turns glorious after return to store!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading about of reviews here, I grabbed this guy on sale hoping for an awesome experience with my first robot vacuum. It was, indeed, not awesome. After failure to setup for “error 6” and spending hours trying to resolve it I caved and returned the hunk of junk. After further review online it’s a very common issue with these things and I should’ve dug further. Right out of the box or months down the road it plagues them. I guess I was one of the fortunate ones that it happened straight out of the box. Grabbed a bObsweep on an even better deal that I lucked up on seeing in the store and couldn’t be happier!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Matthew,

      Thank you for taking the time to leave a review.

      We're truly sorry to hear that your experience with your robot vacuum wasn't what you expected and that you decided to return it. Your satisfaction means a lot to us, and we'll definitely pass your feedback along to the appropriate teams for future improvements. We hope you'll consider trying our products again in the future.

      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    frustration my robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a VERY HARD TIME WITH Setting this up, I have it up and charged but I have no clue what to do next.

    No, I would not recommend this to a friend